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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Removal of my 21 year old boiler and replaced with new. The insulation was clean, efficient and hassle free. Both gas engineers and electrician appeared on time and when needed.

Beoordeeld met 5 van de 5 sterren

Usual excellent and friendly service carried out on time with no mess. Engineer fixed a radiator valve leak which has recently occurred. As I have stated before I can't recommend this company highly e... Toon meer

Beoordeeld met 5 van de 5 sterren

BRB fitted my wind powered pump heating around five years ago. I was delighted with the fitting,the fitters were polite, friendly but professional 10/10. I bought some reasonably priced insurance with... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Gas Boiler stopped working, customer service were great. Engineer arrived that day, required a new part for boiler, fitted next day. No hanging about we were kept up to date about time of arrival. Ver... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Energieopwekkingsapparatuur en -oplossingen
  2. ook in
  3. Elektrotechnisch installatiebedrijf
  4. Loodgieter
  5. Verwarmingsapparatuur leverancier

Informatie afkomstig van verschillende externe bronnen

BRB Heating Ltd are expert in all types of Boiler and Central Heating solutions. Competitive Finance is available on ALL of our products and services.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

305 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 50% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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4,7

Alle reviews

(305)

44 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Had a full install of central heating…

Had a full install of central heating system on 02/02/2024 by BRB. All engineers were polite and professional while carrying out job. I was kept in the loop at all times by the engineers on progress etc. Would not hesitate to use / recommend this company again

2 februari 2024
Review zonder uitnodiging
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Antwoord van BRB Heating Ltd

Thank you for the great feedback we are glad you had a positive installation experience

Beoordeeld met 5 van de 5 sterren

Radiator replacement - full house

Full house radiator replacement (seven radiators). BRB were professional, helpful and efficient throughout.
Surveyor was helpful and took the time to answer all my questions when he came to my property to survey the job requirements. Replacement radiators were delivered on the day by a very efficient and helpful delivery company. The team who actually did the work were great. Did a great job. cleaned up after themselves and walked me round the house afterwards showing me exactly what they had done.
Excellent job from start to finish.

12 januari 2024
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Antwoord van BRB Heating Ltd

Thank you for the positive feedback we are glad the works went well

Beoordeeld met 5 van de 5 sterren

Staff were great

Staff were great. Everything done to a high standard and nothing was a problem. Talked me through what they were doing and cleaned up after themselves.

14 december 2023
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Antwoord van BRB Heating Ltd

Thanks for the great feedback we are glad you had a positive experience

Beoordeeld met 4 van de 5 sterren

The electrical and plumbingwork staff…

The electrical and plumbingwork staff were clean quiet and courteous and very efficient. They cleaned up afterwards making a very good job. The only thing
against installation was the carpet fitter did not make a good job of relaying the carpet as i had to make good his mistakes and had to buy metal strip at carpet join. I am awaiting installation of roof panels.

28 januari 2024
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Antwoord van BRB Heating Ltd

Thank you for the feedback Mr McCulloch we will feedback the information regarding the carpets to our contractor to help us improve on this element going forward.

Beoordeeld met 5 van de 5 sterren

Brilliant BRB Heating Ltd

BRB Heating Ltd kept me informed every single step of the process. By phone or in person, every one I had contact with gave clear information in a professional and friendly manner making everything easy and stress free. I am so pleased with the results. A quiet, efficient heating system installed in one day and a cosy house to enjoy. Thank you so much.

10 januari 2024
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Antwoord van BRB Heating Ltd

Thank you for your wonderful feedback we are glad you had a good experience and benefiting from your new heating system

Beoordeeld met 5 van de 5 sterren

B R B the Best

I was delighted with the work carried out by an efficient team when installing a central heating system in my home There was little disruption and my home was left c.ean and tidy I can only praise your work team 10 out of ten I would highly recommend your company to any who asks me

5 januari 2024
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Antwoord van BRB Heating Ltd

Thank you for the great feedback and 5 star review

Beoordeeld met 5 van de 5 sterren

10/10 Service and professionalism

I cannot recommend BRB enough. The team who installed my central heating were prompt, professional and did the job in the time they said. There was no tidying up afterwards as the guys made sure everything was tidy. Cannot thank the team enough the guys were so pleasant and helpful from start to finish.

22 januari 2024
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Antwoord van BRB Heating Ltd

Thank you for the great feedback and 5 star review

Beoordeeld met 1 van de 5 sterren

No show

No show. Booked for 0800 - 1300. I had to contact them to discover they had made a mistake with the booking. That’s five hours of hanging about waiting pointlessly.

18 januari 2024
Review zonder uitnodiging
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Antwoord van BRB Heating Ltd

Dear Geoff, We sincerely apologise for the inconvenience you experienced with our service, and we appreciate you taking the time to share your feedback. We understand that your time is valuable, and we regret any frustration caused by the scheduling error.

It is disheartening to learn that we fell short of meeting your expectations, and we take full responsibility for the mistake in the booking process that led to the no-show. We understand the importance of punctuality and reliability, and we deeply regret the inconvenience you faced during the five-hour wait.

To address this issue and prevent it from happening in the future, we will be conducting a thorough review of our booking procedures and implementing additional checks to ensure such mistakes are minimised. We value your feedback as it helps us identify areas for improvement, and we are committed to learning from this experience to enhance our services.

As a gesture of goodwill, we would like to offer you a discounted service appointment should you wish to rebook your service visit with us. Please contact our customer service team via admin@brbltd.com or phone 01418920775 to arrange this or discuss any further concerns you may have.

Once again, we apologise for the inconvenience caused and appreciate your understanding. Your feedback is invaluable to us, and we are dedicated to making the necessary improvements to provide you with a better experience in the future.

Thank you for bringing this matter to our attention. Nicola

Beoordeeld met 5 van de 5 sterren

Excellent & prompt service

BRB fitted a new boiler in 2018 and we have a modest care plan with them covering annual boiler service and priority callouts. Had to call them on Saturday morning as no hot water. Service engineer called same day and identified a faulty valve. Called me back on Monday to quote for repair which was carried out on Tuesday. Brilliant service and I would recommend.

24 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Despite website, they don't do electric underfloor heating

Their website has a page offering electric underfloor heating services however when I rang they said they don't do that with no explanation. Could have been more polite on the phone.
---
Edit: thanks for the follow up and clearing up the confusion. Appreciate that you are fixing the website

28 september 2023
Review zonder uitnodiging
Logo BRB Heating Ltd

Antwoord van BRB Heating Ltd

Thank you for taking the time to share your feedback with us. We sincerely apologise for any confusion or inconvenience you experienced when enquiring about our electric underfloor heating services.

We want to clarify that our website is currently undergoing updates to better reflect the range of services we offer. Unfortunately, there was outdated information on our website regarding electric underfloor heating services, which we no longer provide.

We understand that the lack of an explanation and any perceived impoliteness during your call were disappointing, and we apologise for any frustration this may have caused. We are committed to ensuring clear and courteous communication with all our customers and will use this feedback to improve going forward.

Beoordeeld met 5 van de 5 sterren

Great company to deal with

Great company to deal with. We had a new central heating system installed and couldn't be happier.
Extremely responsive if you need to discuss anything. Would definately recommend.

14 september 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great workers

Guys came today to fit new boiler. Arrived on time and got on with the job. Really friendly but professional. Tidied up when job complete. Highly recommend

11 oktober 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A very satisfied customer

We first enquired about a new boiler back in August 2018. Since the installation of the new boiler we have used BRB for all electrical checks and repairs, and boiler servicing since then and we have found them to be faultless. The staff are friendly, efficient, and very competent.
Having buy to let property is not easy, but with BRB to help, it certainly makes life a lot easier.

8 augustus 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Had my new central heating installatio

Had my new central heating installation from new boiler all pipe work and new radiators,the process went very smoothly from survey to installation and everything was explained as to what was needing done before the team came to install, the team who fitted everything were very professional cleaned and tidied up after them and explained in detail how everything worked, I would highly recommend this company. Thank you from Mrs maxwell

5 september 2022
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Really poor service.

Really poor service.
They service the boiler working fine for many years one day. The next day the boiler failed and they do not take responsibility of the failure. My conclusion, they did not do a good service or they caused the failure.

21 augustus 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

1st boiler service

1st boiler service
Just had SCOTT doing our 1st year service, First class job and customer relations 10/10 . I had a couple of questions answered no problem. Definitely be contacting BRB when my warranty expires. Thanks again.

16 mei 2022
Review zonder uitnodiging

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