Bresseruk Reviews 55

A National Geographic weather station that was a gift from my daughter gave up the ghost. Like many things, the receipt had not been kept. After emailing, a replacement was sent FOC. The communications from K***n were human and first rate and understanding. Absolutely first rate customer service that others could learn from. Thank you

Brilliant company to deal with from start to finish.. had an issue with the orgional delivery but cant blame bresser for this or the actual courier as accidents happen.. the customer support has been above and beyond with the situation from start to finish i honestly cant thank them enough for their support and understanding. excellant company

Chris and the team at Bresser UK really rock. My weather station stopped working just short of its warranty expiring. They despite some problem with our emails getting there very quickly inspected the photos and ordered a new one FOC from Germany. And it was all done in a pleasant friendly manner. I felt valued by them and Bresser. They have a customer for life. WELL DONE

I recently dropped my weather station and damaged it beyond repair. I contacted Bresser and I received an immediate reply from Chris, he sorted everything and within a week I had a new weather station. Thanks again Chris

Great support. I needed to replace a missing bolt to fix an altitude support on a 10" dobsonian telescope. I emailed Bresser and received the part the same week with no fuss at all.

I purchased a 6 in 1 weather station nearly 5 years ago. After 6 months I had a problem with the consul. I contacted Bresser UK and it was returned to Germany and repaired in a few weeks. Recently the wind sensor stopped working and as this model had been replaced Bresser sent me a brand new station 6 months short of its original 5 year guarantee. Knowledgeable and quick support at every stage. Extremely impressed.

My experience has been similar to other customers who have left positive comments, in that my Weather Station stopped transmitting outdoor temperature and humidity. Kerin was extremely helpful and after her troubleshooting advice failed, the external sensor unit was replaced remarkably quickly under the warranty. Fantastic customer service from Kerin and the company. So very much appreciated

Customer service was superb. It was quick, helpful, friendly and efficient. Will certainly use them again

I've had my Bresser weather centre for around two years and love it. It recently developed a fault whereby the external temperature was no longer being transmitted to the base station.

I made contact with Bresser and they sent me a troubleshooting guide. I followed the guide but the sensor did not start working again so I made contact with Bresser again.

With no further questions asked, they sent me a replacement external sensor and everything is working perfectly again.

I couldn't have asked for more in support of a two-year-old piece of equipment that is permanently ourside in every extreme of weather.

Thank you, Bresser!

My rain gauge stopped communicating with the base station, so I contacted Bresser to ask about a replacement. They sent one under the 5-year warranty. Fantastic customer service and professional responses from Gillian in their team.

Ive just purchased a bresser clearview 7in1 weather station. Its a fantastic piece of equipment. Setting it up was a breeze.
I had a few questions for Bresser cust service.
I emailed them on a few occasions and there responce time was instant. Ive never had such a positive responce like this anywhere. Kerin at Bresser could answer my querys evey single time, nothing was to much, also sent me a lot of additional info.
If I could I would give 10 stars

When I had a problem with the outdoor sensor just over 3 years since the item was purchased for me as a present, Bresser's customer services immediately responded with helpful advice to my email. When that advice did not solve the problem, customer services responded very quickly and provided a complete replacement of the outdoor sensor under warranty.

Had a faulty sensor. Service provided was exceptionally good. Fast communications and resolution.

I got in touch with Bresser UK about a weather sensor for my weather station bought from The Weather Shop.
Customer service was really sast and efficient and fixed my issue rapidly.
Best customer service I've seen in years.

After some calamitous courier mishandling the Bresser UK team handled it on my behalf. That's great, but what made it even better was the after sales technical support given regarding a previous purchase while helping to fix things up.
Friendly people who go above and beyond to offer a quality customer experience.

Just bought a Bresser telescope. The optical quality and build quality is poor. Very dissapointing.

Contacted this company because my weather station was broken by a tradesperson at our house, all it needed was a couple of spares. Kerin was most helpful and the spares arrived a few days later. Great customer service and would deal with again.

Bought a weather station 3 years ago. Unit went wrong last summer (2022). Very helpful customer service person (Kerin - a single point of contact) liaised with me for a couple of months to try fixes. Unfortunately did not work so the 5 year no quibble guarantee kicked in. Kerin sent me a new one. Superb customer service.

Had a problem with my weather station which is several years old. Contacted Bresser UK and explained problem. They responded quickly with several suggestions to rectify the issue. Unfortunately one of the sensors has come to the end of its life. They then provided suggestions and information on purchasing a replacement at very good value. The advisor I dealt with was Kerin and I must say he could not have done more to help, he is a credit to customer service. If only all such customer service was this positive it would make life easier.

Excellent customer service recently. Temperature sensor failed after ~3 years (after recent storm). Assumed I would need to buy a new one but rang Bresser UK customer service. Immediately asked me when I had bought it as it might have been in warranty which in turned out it was. Offered me sound and sensible advice to see if it could be resuscitated but when this proved fruitless, without hesitation offered a replacement which arrived promptly. Within an hour or so of arrival was back up and running correctly. Kerin on customer service could not have been more helpful.