Brick Borrow Reviews 571

Such a great idea and having a fantastic experience so far so much so that I am upgrading my subscription half way through the year. Customer service is fantastic I haven’t had to wait longer than an hour for a response to any email sent and the communication is always friendly and helpful. As for the LEGO sets themselves it’s a fantastic concept if you’re a LEGO lover and either can’t afford endless sets worth hundreds of pounds or simply don’t have the storage space, or both! You can build a variety of sets you might not otherwise buy and the delivery and return delivery instructions are so simple to follow. All in all great value, great service, great concept and couldn’t recommend it highly enough

Such a great idea, brilliant sets and wonderful customer service. You can even suspend your subscription if you're not using the service but you don't want to cancel.

Highly recommend if you love lego and can't afford it/don't have space for it.

I love this concept and the service is always great! I always get a quick response to any contact I make.
The nature of this service sometimes means missing pieces, but they always arrive so quickly once I have reported this.
I would 100% recommend this to any LEGO lover running out of space to store or display! I now get to build any set that maybe I wouldn’t usually consider buying!
Great job BrickBorrow!

Have had some great sets from Brick Borrow, after only a couple of months! Can't wait to build some of their bigger sets soon. Excellent customer service too!

If you want one of the bigger sets then be prepared to wait a *long* time for them, and then when they do come into stock (and you can't have too many back-in-stock notifications...) they're already gone. The website is appallingly slow which adds to the frustration, and every time I have reported this whole issue I am constantly given the 'we're always adding to our stock' spiel, and nothing gets improved.

It's a shame as when I have managed to get hold of the bigger items they have been great, but the amount of months' waiting for them to come into stock mean it is actually cheaper to buy the sets!

If there’s a particular Lego set you’ve been wanting to build but haven’t bought it because you don’t have the storage to keep it, then this subscription is perfect for you!
Choose your set, they post it out to you and you can build away in your own time frame.
You must break the set down at the end before returning it so the next person can enjoy the build. You do pay for the return postage online when you order your new set and that postage label is included in your set when you receive it, so there’s no messing about on return.

There is a 3 month wait for the bigger sets but plenty of choice while you wait. We’ve had 5 sets from them now, it’s always a fun activity! Such a clever idea!

Such a great subscription for Lego lovers! Choose your set, build at your own pace, return when you want, start again 😀
My son loves it and looks forward to building all these amazing sets!

I loved LEGO as a kid and still love it now, so discovering Brick Borrow has been brilliant. It’s such a great service for LEGO fans because it gives you the chance to enjoy building amazing sets without having to pay the huge price tags or worry about storage afterwards.

The whole concept is fantastic—build, enjoy, and then swap for something new. It keeps the hobby fresh, fun, and affordable, which is perfect if you just love the building experience.

Customer service was also 10/10—really speedy replies, very understanding, and genuinely helpful whenever I had questions. It made the whole experience even better. (Which lines up with what a lot of other reviewers say about their quick and helpful support too .)

Overall, it’s an enjoyable and convenient way to keep that childhood passion alive without breaking the bank. Definitely recommend for any LEGO lover!

If you're an adult and wanting to borrow the bigger sets I would say don't waste your money as they're never available. On the very rare occasion one does pop up it is gone within seconds. And I mean literally in a second or two.
I've complained to Brick Borrow twice and each time they have the same standard response (as they do here) which is that they hold thousands of sets in stock. Yes, the cheaper, smaller sets are always available but I suspect they've only invested in one of each of the larger, more expensive sets. A very frustrating and disappointing experience.

I’ve just cancelled my subscription and feel really disappointed with the overall experience. On the £14.99 monthly plan, you have to wait three months before you’re even eligible to borrow the larger sets, which already feels quite limiting.

Once you do reach that point, the bigger sets are almost always unavailable. You’re required to set up email alerts to be notified when they come back in stock, but even then, unless you respond immediately, you miss out and have to start the whole process again.

Unfortunately, this system just isn’t practical for those of us who work and can’t constantly monitor emails or jump online at a moment’s notice. I’ve effectively spent three months paying for a service I couldn’t properly use, which is very frustrating.

Overall, the idea is great, but the availability and access make it difficult to actually benefit from the subscription.

Such a great idea!
Gives me the opportunity to build many different sets without the high price tag!
Also I enjoy building them but don’t want to display them all so this is perfect.
It was easy to sign up and arrived quickly
A fab variety to pick from
I rate it!

"You choose the sets"
Great marketing, however you can't choose many of the sets until you've been a member for 3 months. And this is not disclosed at the outset. Even if you read the small print and realised you pay both subscription and £5 postage per set, the lack of clarity on the choice of sets should certainly be clearer. I won't continue my subscription, I won't be borrowing sets and I won't be recommending.

Brick Borrow know this is an issue and I'm sure will refer to the apprentice notes in the FAQ. But however you present this, the subscription page makes no reference to this and the feedback on this site shows it to be important. The only conclusion is that Brick Borrow is limiting transparency of an issue important to subscribers in a way that many feel is important. Key question is whether they actively do anything about it or continue to exploit the situation.

Edit following response: Brick Borrow know that the subscription page has no details of postage and that it's hidden in FAQ, but decide not to do anything about it. Brick Borrow also know that the minimum tenure for the better sets is also not clear on the subscription page and focus on "you choose the sets" despite unhappy subscribers, but still continue without making it clear. If these elements of the service are so integral and disliked by so many people, you can decide whether Brick Borrow is attempting to mislead or not. In short, they could make these elements clear and avoid misleading people, but despite such wide feedback, they choose not to. That says a lot about Brick Borrow.

Absolutely fabulous idea - great customer service and the kids love it!

I have been borrowing from Brick Borrow for the last 5 years and recommend them to anyone who enjoys Lego. Have been able to borrow several large sets that would have cost me hundreds. Sometimes you have to be patient and then on the ball for the more popular sets, but they are always adding new sets and getting multiples of the most popular ones. I had one issue with a missing piece, but they were very quick to respond and sent me a replacement within a day. Been very happy with their service, and I am looking forward to my next one arriving.

After spending a small fortune on lego sets for my young son we needed something a little more sustainable and cost effective.

Along came Brick Borrow. All the same amazing sets to lend for as long as we need then just pop back in the post and a few days later order again...and repeat.

My son loves it as do I. Thank you

Fast delivery and good instructions to help you return. Well worth using if your looking for sets you want to build but don't wish to own! Highly recommended.

Brick Borrow is a great way to build Lego without having to spend hundreds of pounds buying sets. We’ve only been using them for a short while but have found their customer service excellent.

One word of warning - the sets do not come pre-sorted, so be prepared to spend some time sorting hundreds of pieces before you start building!!

5 sets in to our subscription and 2 have been missing multiple parts. When I have complained about this I get the stock reply that they can send replacements for the parts but can offer no alternative resolution. What brick borrow fails to understand is that the onus shouldn't be on the customer to check the sets prior to building, it should be on them prior to sending. My 7 year old is frustrated and fed up of sets coming that he then can't complete.
I'm sure I'll get the standard copy and paste Brick borrow response thanking me for my review, apologising about the issues I've experienced then Lego shaming me by telling the world how much the sets we have had cost then saying it's their policy to replace the missing parts. Surely it's time to review the policies when so many people are having issues. They won't send an alternative set or cancel the subscription and give a refund for the remaining amount.

I’ve had a membership for about 3 months now and borrowed two mid sized sets. Both sets have had multiple missing items. At the moment I am waiting for missing items to be mailed. Selection of sets available to borrow doesn’t seem to be anywhere near as extensive as implied on website and there are very few large size sets to borrow. Presumably premium sets are borrowed the most - but it’s up to brick borrow to ensure the available selection takes that into account. I love the concept of this service - but based on current level of experience - I’ll be looking to try a different provider once current subscription runs out.