Bridaljunction Reviews 52

I don’t know how this company gets bad reviews and why people have such bad experience when I went in for the first time the lady was very helpful I ordered my wedding dress from here got it custom made there was something in the store I like but I wanted it to look more glamorous for my wedding day and change the colour if the dupatta I ordered it 4 months in advance just incase so it would arrive well before my wedding day so I could match jewellery in total they took 2 months she updated me via whatsapp and she promised me a date and it arrived on the date she promised it also fit perfectly and the quality of the outfit also it was very good price exceptional customer service I will always buy my custom outfits from here

Avoid this shop very rude people are working .very bad experience

Avoid this shop at all costs. Aggressive behaviour , rude customer service. The lady with scarf was shouting and yelling so unprofessional. I won’t recommend this shop to my enemies.

Terrible experience

Rude customer service waited two hours for a refund the women needs to learn how to talk to people would not recommended this place stay away

As I walked in the store, I noticed a customer being troubled by a workers rude behaviour. I prefer to shop somewhere else and I highly recommend not to go there ever. I will be telling my friends and family about my terrible experience as well.

I wouldn't even recommend this place to the devil because he'd question himself. I'll keep it brief, even though we spent nearly two hours in this dreadful shop of a toilet. They tried to sell us a faulty lehenga. My sister pointed it out and asked for a refund since we paid in cash just a few minutes ago. A male staff member refused to give a refund and tried to force us to buy another lehenga. Then the woman in hijab, who was aggressive and unpleasant, appeared. I’ve never seen a woman so hostile towards me and my family, we also had two young children with us. We had to remove the children from the shop because of her barbaric behaviour. The kids started crying, but the staff ignored them. Later, a man came and demanded an apology from me; the woman also demanded one, simply because we were frustrated after being polite for over forty minutes. The man claimed he was a billionaire but still tried to steal. Luckily, we are a calm and collected family. He probably thought he could bully us, but you’ll find out otherwise. Never shop there! Don't ruin your best day of your life.

Quality Issues: Items often do not match online photos, featuring, for example, broken bones in dresses, poor materials, and inaccurate sizing.
Poor Customer Service: Rude interactions, lack of response to queries, and unprofessionalism when handling complaints. We would strongly advise other not visit this shop.

Very poor customer service.i have bad experience from them .they don’t know how to behave there customer.staff was very rude .I recommend avoid that place !

Very unpleasant experience, served by unprofessional staff member with zero customer service skills.
Today on 28th April I bought a dress for my wife for our anniversary present . After came home my wife spotted some rips over the edge on that dress and asked me to take it to shop immediately. I went to shop and spoken to the lady on the counter , she started arguing with me telling me it wasn't there and they can't help me with refund or replacement. I asked them to call your boss . I waited one hour for him to come to sort this issue .. They gave me refund finally but there was no apology, simply they don't know how to retain customer with repeated visits from same customer or probably they don't bother at all.
I will never recommend my friends and family to visit that shop ever again.

Very poor customer service and lower quality products.very disappointing experience.

Our dresses came on time. Perfect size, did not need any alteration. Staff was excellent and we are very happy with customer service. Thank you everyone for making our day better.

If there was a 0 star i would. I visited this shop for my sister in law bridal shopping. The lengha was damaged when checked properly. Customer service was so rude and aggressive the lady with scarf was so rude all staff were so rude. I would highly avoid this shop please dont ruin your experience

We visited this shop on 27th April at 4:15pm at Bridal Junction, Green Street. We purchased a lehenga in cash, but immediately noticed it was faulty and appeared used, not in a hygienic or wearable condition.

We raised the issue straight away while still inside the shop. We tried politely for over 30 minutes to resolve the issue and request a refund, but the staff made no real effort to help and instead made the situation worse. We remained in the shop for over 40 minutes without any resolution and eventually had to involve the police, who advised the shop to sort the refund.

Even after this, we were told to wait for the owner, which caused further delay. The entire process took far longer than it should have, despite the issue being raised immediately and us never leaving the premises.

The situation escalated after we expressed our frustration at the lack of help. A female staff member wearing a hijab, who appeared to be responsible for approving refunds, became very aggressive, pointed her finger at us, and told us to leave the shop. Her behaviour was intimidating and unprofessional.

We had our two young children with us, and the atmosphere became so tense that they started crying, which made the experience even more distressing.

At no point were we clearly told that the exact lehenga shown would be the one sold to us, and its condition was not properly disclosed.

Overall, this was a very stressful and upsetting experience with poor customer service throughout. We would strongly advise others not visit this shop. Will never recommend this shop to anyone.

I strongly recommend avoiding this place. We experienced terrible service, with no regard for important deadlines. When repairs and shipping were delayed, there was zero empathy. Worse still, staff openly spoke negatively about my wife and my family in front of other customers, and any concerns we raised were dismissed. It was an incredibly disappointing experience.

Dress arrived on time perfectly. The fittings were perfect. Staff is a huge help. Thank you Bridal Junction

Avoid at all costs!!
Incredibly disappointed with the service here. The dress ordered was delivered with multiple defects and the staff was disrespectful and refused to take any accountability. Save yourself the stress and go elsewhere.

If there was a way to give a 0-star, I would. The staff are so rude - I was waiting to pick my outfit after it was meant to be ready 2.5 months ago. They took 2.5 months to fix the dress that was already damaged from the get go, and then had the audacity to chat about me in front of other customers because I told them I had been waiting to pick my dress finally since Feb. I came in, gave my measurements twice and yet the blouse didn’t fit and the lehenga was damaged and somehow they made it sound it was my fault? Like they were doing me a favour to repair an outfit that cost me 3K. What an absolute joke, I genuinely don’t know how they’re still standing. BRIDES, PLEASE DO YOURSELF A FAVOUR AND DONT SHOP HERE. There’s a shop next to them called Impressions, go there! I bought my reception dress from there and they’re lovely.

AVOID! The female worker aka the owner of this shop is awful. Placed an order September 2025, came for the appointment in March 2026. The dress was made completely wrong in the cheapest looking tacky way possible. First they denied their mistakes then said they will remake but wedding is in 1 week. The lady who owns the store is a very rude and unprofessional woman. She has no manners, knows nothing about customer service. They were at fault but she didn’t care to help. The only person that helped in this store was the male worker. And when he was trying to assist us to fix the issue they made, the same rude female owner came with a coffee for him and said ‘drink your coffee or it will get cold’ in the middle of him serving us - who’s dress they made completely wrong. That’s the kind of customer service here. Avoid at all costs.

Absolutely disgusting customer service please avoid at all cost! The owner was so disgustingly horrible I have never met someone so rude in my life and she didn’t care how she spoke to me or my family. She was screaming at our face after I was pointing out the mistakes that was made on my dress. I have 2 weeks left until my wedding and my dress just arrived they made so much mistakes even though I didn’t make any big changes to my dress. They did not answer their phone or reply to my text message after I placed an order with them. I placed an order beginning of November 2025 and it just arrived few days ago. Please avoid them honestly not worth the stress. Still so shocked at how me and my family was treated. So unprofessional!