Brighter Image Lab Reviews 178

The whole process is hit or miss; the lucky ones are the people you see leaving google reviews. It's not fair but unless you could afford going to court, chances are you're not getting your money back...unfortunately. And like some have said on here, read every single document before signing. Make sure you've got a clear understanding of what you're signing up for, especially for those who are thinking of financing. Because FYI, there's a security deposit you'll have to pay on top of your down payment in order for them to begin production. The finance company doesn't offer bi-weekly or monthly installment plans. What's on that contract is final, so ya best have that weekly payment available.

Honestly, I'd like to think companies like BIL or instasmile genuinely care and want to help, but the fact that most can't afford it proves otherwise. I'm sure price validation falls directly on it being a custom product lol.

Anyway, for some of us this is next best alternative vs cost of actual dental work.

Just received my veneers from Brighter Image Lab and Wow I couldn't be happier love the new look cant wait to wear them in public.

Terrible, random customer service very rude, they get your money then play games ,and Zoe is horrible as a rep ,when you have repair issues they change pricing ,or completely refuse to do service under their warranty still try to charge.

Personally I love my vaneers yes they aren’t cheap but they give me confidence again. Thank you for giving me my smile back.

Be sure and read the terms and conditions before you order from them. There are NO guarantees and zero chance of refund. There can be all kinds of "additional fees" that will be above what you agree to pay. I was considering purchasing the veneers until I read all the if, and, and buts!

I have had the absolute worst experience with brighter image lab. They stole 2,000 dollars from me as my account is paid in full and I never received my veneers. The customer service department will not even take calls. I am only told that they have a NO RETURN POLICY... However I HAVE NEVER EVEN RECEIVED TGE PRODUCT. I AM TREATED SO DISGUSTIGLY RUDE BY THE ONE PERSON EHO WILL ANSWER THE PHONE ONLY TO GIVE YOU AN EMAIL ADDRESS THAT CLAIMS TO BE CUSTOMER SERVICE THAT KICKS BACK AN EMAIL AGAIN WITH WE HAVE A NO RETURN POLICY. THIS IS ABSOLUTELY CRIMINAL. THERE ARE LAWS THAT PROTECT THE CONSUMER SI BEST BELIEVE THERE IS A LAW SUIT BEING FILED AGAINST BRIGHTER IMAGE LAB. DO NOT ATTEMPT TO GIVE THIS FAKE COMPANY YOUR MONEY,YOU WILL BE SO SORRY. I PROMISE. IM BESIDE MYSELF. WORST EXPERIENCE OF MY LIFE.

I love this product but unfortunately I lost it. The quality is great. I don’t understand any negative reviews because honestly I love them. I’m back for a second set!

So far I have done my impression, sent it back the next day.
I was excited and couldn't wait .
I did the 2 x instalments which I paid $809 upfront without any issues.
The next instalment came around to pay , and having funds in my account , they said it was declined (several times)
So I rang my bank, nothing wrong on my end .
Still declined.
Told them to take it out of my husbands account (another bank )
Declined.
Was told it was our banks.
Asked them how first payment went through perfectly but now there is an issue..
They cant explain, just that it's our banks fault .
If I get shammed, I'm going to be 1 extremely pissed off Australian women .

I spent $2400 on an upper and lower veneer. I also purchased the 2 year extended warranty. After one year of occasional use the bottom veneer snapped in half. I was shocked since I work from home and only wear these occasionally when I go out. I contacted BIL and initiated my warrant claim. I followed directions and sent the broken veneer back. I was then informed I needed to pay another $199 to process my warranty. After paying $2400 and buying an extended warranty you think they would send me a new veneer. Nope. They would rather extort the customer for more money. BIL is unethical, shady and their product is junk. They lack integrity and do NOT stand behind their product. I sincerely wish I never wasted my money.

Don't waste your money this is a complete scam they look like novelty teeth I'm owe 3000 dollars for teeth that I would only wear for Halloween. They should be arrested

Been dealing with BIL for over a year for my second set of veneers. The first time went well. This time, not so well. I am basically being told that they can’t make me a top veneer and I am can not get a refund. How can this be legal.

The worst product. I have had to return these veneers 5 times now. I spent $3500 on these and I regret it everyday. The fit is never right. There are these white streaks throughout the veneers, gum lines are all jagged, clear film peeling off the veneers, and the best is the last time I got back the veneers they weren't even my teeth. Yes they gave me another persons teeth and made me put them in and take a pic before allowing a return. This newest return the veneers came back with the same issues that I complained about the first, second, third, and fourth times sending them back. Looking them over after unwrapping them there is a hole in the top veneer. Not one person from the company has ever called or emailed me to fix the problem or even just say sorry for the B.S. Please for anyone who is looking to buy anything from this company don't. Go to the dentist I'm telling you now you will NOT be happy with what you get. I wish I could show you pictures but it will not allow me to upload pics. DO NOT BUY. There are other sites like smile direct club which is 3x cheaper then these people and they did a good job. I ordered from there to compare and hands down smile direct club is the way to go. This company, its products, and its mission statement is B.S. If I could leave a negative star review I would. Don't let their advertising get you. The product they send you is not going to be even close to what you see on their website or commercials. Please know that I wrote this 4-5 months after getting the first veneers sent to me so I have had sometime to really make a good judgement call about this company. Hopefully I can get this fixed, ill keep everyone updated and ill try to leave pictures of the rear veneers you will get not the photoshopped pictures.

I was so excited when I received my veneers in the mail and I could not wait to open the box. My veneers looked amazing and fitted perfectly with no problems what so ever. I love the fact that they're light in weight and very easy to apply and remove. I'd like to thank all those involved from BRIGHTER IMAGE LAB for giving me the perfect smile I've always wanted, it has certainly changed my life in so many ways by giving me the confidence to smile without putting my hand over my mouth is just amazing.
PS keep up the amazing work you's do behind the scenes.

brighter image has changed my life and demeanor and appearance so much so, this will be my 3rd time purchasing from them in the last 4 years! Just like an accessory, you can never have too many! And this is my favorite accessory, and life changing!! thank you for the confidence and the support and keep changing lives!

This place is absolutely AMAZING ! the work they do,the customer service,EVERYTHING! I have not one complaint. I've always had a gap I've been self conscious about and over the years started having other issues. I would literally never smile with my mouth open. Since getting them I can't stop smiling ! I mailed in my impressions June 29th. I got my teeth back JULY 16th! They are perfect,don't need any alterations or anything. Something I love about this customer service also,they sound like they actually like their job ,& WANT to help..they don't sound or act like your inconviencing them if you have a question. & they always keep you updated with what process your veneers are in which was another favorite thing for me ..def 10/10 and I will ALWAYS recommend them from here on out

Please do not do any business with this company they are total scam and they will never give you money back the product they have is very poor quality they discolor after a few months they never go white again they break so much I’ve lost one whole year going back-and-forth with them constantly re-purchasing new veneers because they break or discolor every purchasing warranty they just want more and more money on the end a I’m sitting here with the product that I cannot use I lost 1000$ They are so quick to tell you about their policy how they do not issue refound but all they doing is trying to take money for another replacement because their product is total trash! They do not take care of their customers all they do is ask for more money for the product that they made so cheaply that is not what the claims are for. They force you from beginning to write a review on Google once you get them but issues start few months after that and it just goes down the road from there. I do not ever make any reviews but I am beyond frustrated and upset about losing my thousand dollars for product that’s sitting broken right now and yellow they tell you to soak them in a dentures tablets after you do they go brightly yellow I had to re-purchase it a few times paying for more warranty or replacement and it’s just never and now I’m just sick of buying more veneers and giving them more money I am going to try with a shiny smile hopefully I have better experience this review is hunter percent genuine from the bottom of my heart in these hard times that we do not have money I am very disappointed in this experience with this company I’ve been Trying to talk to someone who is in charge and have them understand my situation I can’t be real purchasing product because they are made so cheaply and discoloring this is not my problem it’s something that they need to fix but all I got from them is that if I want another pair I need to pay more which is just ruthless.

I ordered mine during the pandemic and was a little skeptical but I’m glad I did purchase them..The process took about a month and a half due to COVID-19..But I am very pleased I still have them and wear them almost every day Bil is legit I wonder why I see scam post about them customer service answers the phone almost 24/7 and are very friendly if you want to give them a try I recommend go for it you will love them!!!!

purchased double Arch Bil-Veneers
From Brighter Image

I spent $1200
Ouch

When I was in Afghanistan
I was in a combat situation
where 3 of my teeth were knocked loose
and 1 was knocked out
Ouch
Which is visible in my smile

When my new Veneers arrived ,
I was excited.
Then
I inserted my new Veneers
they looked great

However ,
Prior to my purchase ,
I asked 3 different staff ,
What the material of the veneers is made out of.
All 3 said the same thing...
the veneers are made out of a hard composite material , similar to real veneers.

This is NOwhere near true !

The veneers are clearly made out of a thin wimpy plastic material.

They are NOT made out of a hard composite material.

They utilize the mold you provide them
with
computer aided drafting
then
PLASTIC
and
a 3D printer ,
To render ,
a thin wimpy PLASTIC Veneer.

They should not even call their product a veneer.

My new upper PLASTIC veneer
Broke in 2 pieces ,
when simply removing the veneer

The supervisor told me
it was my fault and
I am suppose to remove the veneer
with 2 hands simultaneously
and not 1 hand alone
or
The veneer can get a hair-line fracture or break

I was within the 90-day warranty
So
They accepted my claim
and
After receiving the broken veneer in the mail
they made me a new upper PLASTIC veneer.

45 days later
I received my new replacement PLASTIC veneer

They looked great
But
They were a bit loose
Which I told staff
Via their web chat
And asked if they could send me a new tighter upper veneer
like the very 1st veneer that broke
and then
I'll send the loose 1 back ,
when the new 1 arrives
so I don't need to wait another 45 days
For a tighter veneer.

Brighter image said , NO.

What was shocking was ,
they actually told me to use denture cream Instead.
LoL
Seriously ?

Due to the veneer being a bit loose
when I was eating a grilled cheese sandwich
with my veneers on
The cheese pulled my veneer off of my teeth
and when I bit down ,
The upper PLASTIC veneer broke.

Like I said...
They are very wimpy !

It had been 85 days ,
Since the day I received ,
the PLASTIC veneer replacement.
So
I Filed a warranty claim.
I was indeed within the 90-day warranty.
I mailed the broken veneer to them.

Since it takes them 45 days
from start to finish
I contacted Brighter Image 45 days later
Via their web chat
Asking for an update
On my replacement veneer.

Staff said
brighter image denied my claim
Over a month ago

Staff said
It had been 95 days ,
So it was denied
Due to not being within the 90 day warranty

I was extra upset
Cause
Brighter Image did not contact me
To inform me of the claim denial.

I called the supervisor the next day.
She confirmed
My warranty claim was denied

I explained
The veneer required a signature
But
I live in a condo ,
Like an apartment
therefore
I had to go to the post office to sign for the veneer
After I returned home from working out of state.
I received the veneer in hand
1 week after
They arrived at the post office.
But
Brighter Image goes by the date they arrived at the post office but under the by-laws of the warranty its states that it's once you take possession of the product.

I was so upset
I just asked the supervisor
To Mail my broken veneer back to me

She said Yes

2 weeks later
I still had not received my broken veneer back
so I called
they said
they had no record of me requesting the broken veneer back

Once again upset
I requested it to be mailed to me
She said Yes

1 week later
I called again
and they said
they had no record of me requesting the broken veneer back

Once AGAIN upset
I requested it to be mailed to me
She said Yes
But
I need you to pay $10 shipping

I paid $10 shipping

I received the broken plastic veneer 2 weeks later

Their product is NOT what they claim it to be

Their product is a very thin fragile piece of hard plastic
and
a tooth pick is stronger

You would be a fool to purchase a product from brighter image

Don't make the same $1,200 mistake i made

It looks like I am the Fool

I had a great experiment and was treat very professionally. And I felt very important when you guys help me with everything I needed thank you so much Phillip Merideth 😃

This company is a sham. I paid in full and went to my dentist before I did my impressions to make sure my teeth were healthy enough for veneers. I found out thru my dentist that veneers are bad for your teeth and they do more harm than good. Requested a refund and was told no because I hired them to make a custom product. Even though they didn't even begin to make my veneers, they're trying to keep my money as if they already did. They have an F rating from the (BBB) Better Business Bureau. They are crooks and con artists. PLEASE DO NOT GIVE THEM YOUR MONEY!!!