britishgardencentres.com Reviews 

It was great to visit havant garden centre today and see the wide range of well priced products and many price reductions.
A quick check out observing my reductions and gift card was well executed. I will certainly return again.

The only think I have struggled with is to find the customer survey as printed on the reverse of my receipt. I have scrolled through the pages, even contacted both havant and others centres.

Has anyone else had the same problem in giving a positive review?

First and last visit to this place, bought 2 items about a month ago and both died within a month.
Wasted about £26, bought a basket and a lavender plant, absolute waste of money.

This new centre has a layout that makes you have to go around everything.
Getting out is not very well marked and can be a pain.
Also it has other companies that have shops within. One of these is Tiger sheds. This company I would say stay well clear of. Makes loads of promises but is dread full to deal with. My advise stay well clear

Purchased a Weber BBQ online from British Garden Centres - but found a damaged part on delivery (nothing to do with the delivery, it had been packed that way by Weber!) I contacted the British Garden Centre and they arranged for a replacement part to be promptly delivered. The BBQ is now assembled and working fine. Excellent service!

At Hornsea garden centre, I picked out a plant believing it to be on offer, at the checkout the lovely girl went and checked and agreed it was on offer by the signage. The boss took me back like a naughty child and showed me the sign was referring to some plants hidden at the back shouting that I ought to learn to read.
Not how you treat customers, no wonder I walked out.

Visited Tarporley Garden Centre 2pn 10th inst to purchase multi-purpose compost ( three bags)#. Loaded my cart and went inside to pay, no shorft cut to the check out so had to traipse through the centre to get there, seemed to be plenty of staff around but on reaching the check out there was only one till in operation and a very long queue. The young girl on the till seemed to be struggling to sort out a customers purchases. As a result I gave up and left without my compost. Then went to Minshulls Garden Centre and got my compost there which was cheaper too. Will not use again

Albright garden centre is WONDERFUL. Well stocked with plants/shrubs etc. Extremely helpful, knowledgeable staff.
Cafe is amazing, good food and reasonably priced. We had Afternoon Tea yesterday, very nice. Service from Tracey was FIRST class.

Re Carvery at Rugby. Awful. Couldn't chew the broccoli. Cauliflower cheese, the cauliflower was brown in parts and tasted old. The roast potatoes were so soft you couldn't cut through the skin. Turkey sliced in bits! Not slices. Terrible for the price.
No taste of caramel in caramel latte. Had to ask for more.

I ordered two sets of garden furniture online on 12 May 2025 with confirmation of delivery within 7-10 days. On 19 May I received an email to say "Espace" a new delivery company, would be delivering in 10-14 days time. I rang to check when it would arrive. Numerous calls and emails later and still no confirmation of delivery, and on 02 June I cancelled the order. The customer service team were incredibly helpful, and did all they could to help, but this new haulage company is dreadful and does not work with them - attempting to group deliveries together in certain areas before delivering. Useless for customers, and you cannot speak to them directly. After the order had been cancelled they actually texted me to say delivery would be in the next 4 days between 8am and 8pm. Hopeless ! However, I really rate British Garden centres – it’s a super company, but I fear they are losing lots of business because of this awful online delivery company.

Poor toilets,loose seat on the ladies toilet and a couple of sheets of toilet paper which were obtained with great difficulty from the dispenser.This is from a couple who regularly visit for coffee etc.Unfortunately followed up by dirty tables in the tented section,obviously not our day,not serial complainers but just unhappy..This is a review for the Stanway Garden Centre…

This company has recently taken over Hayes in Ambleside and the customer service is poor. I bought a product and the security tag was left on, which I didn’t discover until we travelled home. We don’t live in Ambleside and when I contacted them to see if I could post it back to them, they took 3 days to reply just to tell me to bring it in - not helpful!

Had afternoon tea at the Brigg garden centre today, a special offer for loyalty card holders, in their upstairs bistro. A lovely setting and relaxed setting, we'd paid on line and had a reserved table with very comfortable chairs. The three members of staff we saw this afternoon couldn't have been kinder or more helpful, they brought us 3 lots of drinks and smiled all the time. Each layer was delicious, sandwiches with salad, quiche, scones with jam and cream, plus three desserts, some diners didn't make it and got theirs boxed up and taken home, but we persevered, we're diehard and managed it all, we didn't want to admit defeat, thank you staff. We enjoyed looking around the centre too, there's lots to do for adults and there's a children's play area too, it was brilliant, plants, garden furniture, individual shops with nick nacks, solar lights, bird feeders and even The Works book shop with two very friendly colleagues who were helping us, they were attentive and knowledgeable.

Since taking over from Trebaron garden centre in Blackpool, this place has gone downhill fast. Hardly ever able to find any staff for enquiries and only one checkout operating - expect very long queueing time as everyone has to go to checkout to ask for shop assistance. I asked for turf and was told to find a manager (by myself, no clues as to where they were), but also warned that it was awful quality. I didn’t bother, nobody is interested in serving customers.
This was my third visit under current owners, I used to go here all the time, but since this change of ownership NEVER AGAIN.

Easy ordering process over internet. Had to delay delivery due to pre-booked holiday, delivery followed after holiday as agreed. Big thank you to the very helpful staff member who arranged the later delivery.

Marino Bistro Set itself is very comfortable to sit on, and reasonably light to move around the garden.

Great purchase and recommend to everyone whoose looking for a table and chairs for their garden or patio.

I decided to take my mum for afternoon tea as she was celebrating her 93rd birthday . We went to Woodborough Green Garden Centre and from the moment we arrived the ladies in the cafe treated mum like royalty . We had a lovely time and the afternoon tea was presented beautifully and the choice was outstanding . The staff were all lovely and so attentive , thank you for making mums birthday so special xxxx

Visited the Ramsgate garden Centre to view gazebos and garden furniture. We were assisted by Rich who was very knowledgeable and demonstrated the various aspects of a Royce Cube model supplied by Norfolk Leisure. We had a really tight time scale and Rich called the area manager and managed to get an installation date within our 3 week window. Like to thank him for his detailed explanation and for going that extra mile.We highly recommend Rich and the Ramsgate Garden centre part of the British Garden Centre Group for there help in choosing our new Gazebo which was installed on time.

Easy to purchase online and the water feature was also easy to assemble. Friends noticed how pretty it looks, especially in the evening when the light shines. This was a gift from my mother and it is super. Thankyou.

Purchased some outdoor furniture from this company on line and only part of the order was delivered. The confusion which followed and two week delay of the remaining order was due to system change over I was told. I am happy to say the remaining furniture has been delivered and looks beautiful. So initially all was not good but ended well and I was sent a voucher as a token of their appreciation for my patience as they got to grips with their new systems. Customer services were very helpful and apologetic so special thanks to Nicola for all her support. Thank you!

Very happy with my garden furniture purchase. Received one email from supplier saying they’d be in touch soon left no contact number. No further contact, received a phone call 20 minutes before delivery, I was 60 miles away, I was able to phone my sister who had a key to take delivery otherwise it would be left on driveway! No Communication prior to delivery

So easy to find what I wanted on the website, took literally minutes to order. Delivery was very quick even tho we had a long bank holiday in between. Item was put together easily, no parts missing. Highly recommended.