britishgardencentres.com Reviews 

264
TrustScore 3 uit 5

3,0

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Beoordeeld met 4 van de 5 sterren

I signed up to British Gardens Centres at the NEC as I knew they had recently taken over my local garden centre. The chap at the stand was very friendly and the stall was interesting and inspiring.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

AWFUL experience at Wakefield Carr Gate resteraunt. Literally selling sunday cavery with meats missing,no stuffing, undercooked veg (most of it) no cauli cheese and no roast potatoes - offering peo... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I would highly recommend British Garden Centre Leyland. After I went to several other garden centres, who did little to water the plants on sale, plus do a poor job in presentation. It was highly ref... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Having been to the new Grantham centre a few times i found the staff not friendly or helpful, till operator did not fully know what the family card was and frankly i find the card a waste of time. The... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Tuincentrum
  2. Brits restaurant

Geschreven door het bedrijf

British Garden Centres is the UK's largest family-run garden centre group, originating in Alford, Lincolnshire. The business has over 60 locations across the UK full of amazing high-quality products at excellent prices.


Contactgegevens

3,0

Gemiddeld

TrustScore 3 uit 5

264 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,0

Alle reviews

(264)

75 reviews in de afgelopen 12 maanden

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Beoordeeld met 4 van de 5 sterren

It has revived a good but depleting…

It has revived a good but depleting existing company but gladly has kept its hard working and loyal staff except the original cook
This center was renowned for it quiches but sadly the new cook isn’t providing the same good quality but the cafe staff are so good and hard working like they always were

17 augustus 2024
Review zonder uitnodiging
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Antwoord van britishgardencentres.com

Thanks for your kind words about our team, David. We'll take your comments on board about the food - appreciate the feedback. All the best.

Beoordeeld met 5 van de 5 sterren

Always a great selection of plants

Always a great selection of plants, prices are ok, and the staff are always friendly and helpful. Perfect for bus passengers, as the bus stop is right outside.

12 augustus 2024
Review zonder uitnodiging
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Antwoord van britishgardencentres.com

Thanks for your kind review, Vivian - so pleased to hear you had a nice time and picked up some lovely plants! We look forward to seeing you again soon.

Beoordeeld met 5 van de 5 sterren

Delivery spot on and so well packed

Delivery spot on and so well packed. Water feature is so realistic and fantastic. Great purchase!!

5 augustus 2024
Review zonder uitnodiging
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Antwoord van britishgardencentres.com

Hi Cliff,

So happy to see our services performing their best and our products great! Thank you and I hope your future orders are just as smooth.

Kind regards

Beoordeeld met 5 van de 5 sterren

The quality of the product is really…

The quality of the product is really good.
It took a little bit of time to assemble but it was enjoyable, as we are really happy with our acquisition.

12 juli 2024
Review zonder uitnodiging
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Antwoord van britishgardencentres.com

Hi Pamella,

So happy to see our products exceeding standards, thank you for your kind words. We hope any future orders are just as enjoyable!

Kind regards.

Beoordeeld met 5 van de 5 sterren

Great product beware delivery

Great product of good quality.
But beware delivery which is on pallet 3 large heavy boxes circa 9 foot high shrink wrapped. Not manageable for elderly, those with mobility issues or individual households. This is ridiculous for a domestic delivery.

4 juli 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Went to chapel garden centre to buy…

Went to chapel garden centre to buy washed gravel it’s said on price 3 for £10 and we wanted 6 bags so when we got to check out the lady said it was 6 bags for 30 pound we told her the big label said 3 bags for 10 pound so she went to check and said wrong label had been put on.but still left this label on 3 for £10 so had to pay £30 for six.

28 juli 2024
Review zonder uitnodiging
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Antwoord van britishgardencentres.com

Dear George, I'm really sorry to hear this. Please could you send us a quick email on enquiries@britishgardencentres.com and someone will be in touch. Kind regards.

Beoordeeld met 5 van de 5 sterren

Kingston, Lewes. Great food, friendly staff!

Incredible garden centre with friendly and helpful staff. The food is incredible, and always well prepared. Clean and great selection in the restaurant and shop, also a small but well set out children’s soft play which is always clean and the kids enjoy.

26 juli 2024
Review zonder uitnodiging
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Antwoord van britishgardencentres.com

Thanks for taking the time to write such a kind review, Chelsea! So pleased to hear you and your kids enjoyed your visit. We look forward to seeing you again soon. All the best from the team at Lewes.

Beoordeeld met 2 van de 5 sterren

Wolseley garden centre Rugeley was…

Wolseley garden centre Rugeley was scruffy and disorganized all the attention seemed to be focused on the dining area although the last time I ate there the glass topped tables were in need of a deep clean.
It used to be well managed friendly and a pleasant place to visit.

22 juli 2024
Review zonder uitnodiging
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Antwoord van britishgardencentres.com

Good Afternoon Patricia,

So sorry to hear about your experience with Wolseley. Your comments will be passed across to the relevant management teams for improvements. We do hope you'll give it another try and visit again soon.

Kind regards.

Beoordeeld met 5 van de 5 sterren

Got all the products I wanted and the…

Got all the products I wanted and the staff on the tills were very helpful I am disabled and the staff allowed me to come in the exit door to save me a long walk round the centre and the young lad carried all my goods to my car
Thank you K

12 juli 2024
Review zonder uitnodiging
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Antwoord van britishgardencentres.com

Good Afternoon,

Thank you for your kind words, it's so good to see our team making your visit fantastic! We will pass your praise across to the relevant team! We hope to see you again soon.

Kind Regards.

Beoordeeld met 5 van de 5 sterren

Relaxed cafe, Good Products, Lovely staff

We found the cafe relaxing, the staff really helpful and pleasant.
The gardening products we were looking for were easy to locate and at a good price.
The plant sale prices were also good value and healthy having clearly been looked after.

24 juli 2024
Review zonder uitnodiging
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Antwoord van britishgardencentres.com

Hi Neil,

So glad to see our team makes your visits enjoyable! We take pride in keeping our plants happy and healthy so that they thrive in your gardens too!

We hope to see you again soon,
Kind Regards.

Beoordeeld met 1 van de 5 sterren

Miserable unhelpful staff

Miserable unhelpful staff. Staff avoiding customers.

13 juli 2024
Review zonder uitnodiging
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Antwoord van britishgardencentres.com

Good Morning Mandy,

So sorry to hear about your experience in our centre. Can we ask that you email in with reference to this review with which centre you visited so improvements can be made. Our email is enquiries@britishgardencentres.com.

Kind reagrds.

Beoordeeld met 3 van de 5 sterren

Afternoon tea…

Just been to the restaurant for afternoon tea, although the food was nice I was quite disappointed about having to pay full price for our cappuccinos as expected to pay for upgrades as it only came with filter coffees but not full price for them.last time we had afternoon tea here we were allowed to have cappuccinos in with the price and free top ups.so instead of the £59 it should have cost it ended up being £74

24 juli 2024
Review zonder uitnodiging
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Antwoord van britishgardencentres.com

Good Morning Marion,

Thank you for your feedback with our afternoon tea, we take these comments to heart for vital improvements to everyones experiences. This will be passed onto the relevant teams.

Kind regards.

Beoordeeld met 5 van de 5 sterren

Centre very well stocked

Centre very well stocked - assistants pleasant and helpful. Restaurant refurb superb new tables and seating excellent - quick service wide choice of food. We visit usually around once weekly - wouldn't go anywhere else.

24 juli 2024
Review zonder uitnodiging
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Antwoord van britishgardencentres.com

Hi Robert,

Thank you for the review, so glad to see our team makes all of your visits welcoming and enjoyable! We hope to see you again soon.

Kind Regards.

Beoordeeld met 1 van de 5 sterren

Poor expensive plants

Poor expensive plants

16 juli 2024
Review zonder uitnodiging
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Antwoord van britishgardencentres.com

Good Afternoon Florence,

So sorry to hear about your experience with our Plants. We strive to get the best value and quality plants from our suppliers and its sad to see this let down. Your feedback will be passed across to the appropriate team.

Kind regards

Beoordeeld met 5 van de 5 sterren

I frequently visit your restaurant in…

I frequently visit your restaurant in Braintree which is excellent but wish that you would change your menus as am getting fed up with the same things. I appreciate that this is not easy.

16 juli 2024
Review zonder uitnodiging
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Antwoord van britishgardencentres.com

Hi,

Thank you for your review, so glad to see you enjoy visiting often!

I'll pass your comments across to the Restaurant team to help keep the menu fresh and exciting! We hope to see you again soon.

Kind regards.

Beoordeeld met 1 van de 5 sterren

Went to Kingston Sussex

Went to Kingston Sussex. The tables were sticky( I cleaned them myself with sanitiser) the windows were filthy you could hardly see out of some, and one member of staff smelt so badly it permeated throughout the restaurant.
Couldn’t find a manager to point these criticisms out.

21 juli 2024
Review zonder uitnodiging
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Antwoord van britishgardencentres.com

Good Afternoon Janet,

I'm sorry to hear about your experience in our garden centre. Your feedback and unpleasant experience will be passed across to the relevant management team so that this does not happen again. Your feedback is invaluable and this will be improved upon.

Once again, terribly sorry about your experience. I do hope you will try the restaurant again in the future.

Kind Regards.

Beoordeeld met 5 van de 5 sterren

I found exactly what I needed and the…

I found exactly what I needed and the delivery time was exceptional

22 juni 2024
Review zonder uitnodiging
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Antwoord van britishgardencentres.com

Hi Jan,

Glad to hear it! We hope any future orders are just as smooth.

Kind Regards.

Beoordeeld met 5 van de 5 sterren

Prompt service

Prompt service, delivered to our daughter in law who was made up with the gift voucher, will recommend.

As an aside, I don't want to be bothered with signing on with this or that nor codes and so on, etc, I just want to leave a review. This spoilt an otherwise good experience.

15 juli 2024
Review zonder uitnodiging
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Antwoord van britishgardencentres.com

Thanks for taking the time to leave a review, Ian. I completely understand. All our emails have an unsubscribe link you can click at the bottom. Alternatively, feel free to send us a quick email on enquiries@britishgardencentres.com and we will remove you from our mailing list. Thanks again.

Beoordeeld met 5 van de 5 sterren

The gift card came in plenty of time…

The gift card came in plenty of time Soper and efficient will definately use again

21 juni 2024
Review zonder uitnodiging
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Antwoord van britishgardencentres.com

Really pleased to hear, Paula! Thanks for taking the time to leave us a review. All the best.

Beoordeeld met 4 van de 5 sterren

Bought some lovely plants to add a bit…

Bought some lovely plants to add a bit more colour to my garden from the great display on show.

4 juli 2024
Review zonder uitnodiging
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Antwoord van britishgardencentres.com

Hi Robert,

We strive to keep our plant sections happy, healthy and diverse so that any garden can flourish in all colours.

We hope they continue to thrive in your garden,
Kind Regards.

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