Broadcom Reviews 109

fail to download software and cannot link to the software I ordered with vmware

Completely unacceptable. As a valued VMware customer, our experience with Broadcom has been extremely poor since the migration. The support site takes an eternity to load products, and we're unable to download anything from our own product lines. There hasn't been any quality assurance checks, making this the most problematic migration we've encountered, causing significant delays to our project timeline. Our request to escalate this matter to management was denied, as they were occupied with other matters. It's surprising that management is involved in technical issues at Broadcom. The manager who declined our request was Mohan Adari.

Worst Download Experience of all time
Since the VMWare migration to Broadcom nothing works

Received 8 e-mails that my "registration is approved" but never signed up for this.

I put a curse on the management
To get into car accidents every month. Their employee Chandra Varanasi has been raping women and threaten to run over them with his van for over 10 years still they support him. It will not stop until he is fire. Good luck! 🤢

Support/kundeservice er komplet ubrugelige og gør intet for at hjælpe.

I'd give 0 stars if I could. They're unresponsive, don't follow through and will leave you hanging. I don't know how they run a business like this. Extremely frustrating

I work in the IT world since early 90's years.
Rarely, pardon, I never dealt with such a bad customer service as Broadcom's one.
I come from Symantec days, when support was really great, careful, skilled, timely. Then came Broadcom days, with Symantec security products migrated to them. Great products sold to the worst company ever in terms of customer care and customer satisfaction.
I cannot talk about Broadcom products themselves, I don't own any, if not integrated components (NICs and so on) in servers and PCs.
But support is a key component when choosing a solution in place of another.
After about an year of personal experience with Broadcom support, I can tell without any reservations or doubts that it is the worst support I ever dealt with.

Cases are closed without your approval or notification, techs are arrogants, bad educated, they (and this is really bad) hang up the phone if they are not able to explain, or if you, after days that you repeat, hopelessy, same questions or raise concerns (you can't be blamed for), insist for a solution. Since the cases creation you get a first answer after two days... Then you have to pray. No more answers. So you are obliged to close the case and open a new one, and so on.
Moreover, their english is so bad. Written and spoken. I'm not talking about grammar, I am italian and I make many mistakes, but I do my best to be undesrstood. When they write it seems they do it in a hurry, when they speak, they do it in a hurry, the pronunciation is often ununderstandable.

It's a pity. Symantec products was really good. But I feel that them will be left on their own until End of Life cycle or when, plausibly, all the customers will have migrated to other solution.

Symantec's era has reached its end.

As I told you over the phone I have been dealing with this issue from the very beginning of the migration process in October 2020. That is when I received the first email to log into the portal and was not able to log in. Since then I have had mostly terrible customer service being sent to places and people that had nothing to do with the migration and did not know what to do. I have 20 emails with no help that I was able to save when I had to change computers. The first one saved was dated 11/5/2020 and the issues started in October. All I seemed to get for help was I needed to do something the system would not let me do. And a lot of I don’t know what I’m doing. I have been hung up on several times because the people that have answered the call for support do not seem to have an ability to communicate without speaking a mile a minute and when I try to get a word in they get upset because I ask them to repeat something they said, that I could not understand. It is difficult to understand someone who does not speak the English language like you do. One example is a man said in the middle of a long sentence the phrase “note this down” the way he pronounced the words “note this” was unclear to me and when I asked him to stop for a second he was not listening and going on with whatever it was that he was saying. I had to be more emphatic and raise my voice to get him to stop. When he did stop he told me that he could not help me if I keep interrupting him. I tried to explain that something he said I did not understand and he was talking too fast. It seemed as if anything he had to say was far more important than anything I might be trying to ask. The next thing I heard was a dial tone. This person is not the only person that I have had like this and been hung up on by. Other people I have spoken to who have had to deal with support like this as well so I am sure it is not just me. I had foreign student workers at the university where I was a technical support supervisor that had the same issues. We had to work with them to help them to communicate better. I have also had American student workers that we had to work with as there are a number of different dialects or accents in America that are hard to understand. The issue is that when a person hears something that they do not understand their brain tries to interpret it and cannot listen while the interpreting is going on. Aparna GS and I went through the same thing and I could hear the distain in her voice when she explicitly spoke very slow and finally told me she would open a case requesting an extension of my contract for all the trouble and lack of proper protection for six months. She also made it a point to tell me I was not going to get an extension before we closed the call. I would like to speak with someone who has proper communication skills and understands customer service as I understand customer service. I have worked in retail business and the medical field both as a technician and medical staff as well as upper level technical support for a worldwide banking software company and I would never treat a customer the way I have been treated by some of the customer support people of Broadcom. I have to say that aside from the horror show of the last six months the technical support received on 5/17 from Raghunathan Kadirvel Symantec Technical Support and Chandu Broadcom Customer Assistance was excellent and the issue was resolved. In speaking with Chandu I asked if I should be able to get an extension on my contract for all the problems and not being covered for the last six months and he said I should be able to and that I needed to open a new case with customer service and get it set to high priority so I would get a call back from someone that can make that happen. Instead Aparna opened this case and now I am playing email tag with her. Please have someone call me Phone Blocked.
Thank you
Chris Bailey

AND THE LITTLE WITCH CLOSED THE CASE

Once upon a time there was Brocade and everything was normal. Now we have Broadcom and nothing is normal. If someone kindly answers the phone after an hour, it's arrogant. If you ask for escalation, it drops the phone. We are replacing our SAN infrastructure and this time it will be from Cisco. Sorry Broadcom, we will not pay again for poor service from you.

I'll no comment additional problems with Symantec, as we already migrated to Proofpoint because of same problems as above.

Support portal doesn't work. Even you paid for support it's saying that your not linked to your account. There is no way to talk anyone. Contact over the e-mail is not possible, nobody is responding. This company is joke and scam.

Absolutely dreadful service. They are no longer talking to me even though they messed up. All I want is an explanation of what went wrong but they won't talk to me any more. When they did they just repeated the same statements, didn't answer my questions at all. I will not go near this company again and will do my utmost to ensure any company I work for does not use them either.
If you want service don't look to Broadcom.

I have no idea how a company with such poor systems AND technical support can still exist. I only use them because they bought my Symantec product, but never will again. I can't log in to the relevant support portal without the right access and to request access I need to log in to the relevant support portal. An endless cycle of uselessness to which they are barely aware and totally careless.

I will avoid these morons like the plague from here on!

After days and days of working with support to try and resolve issues, I've come here to voice my opinion because nobody at Broadcom cares. Very Very bad/unprofessional company. Acquires products and then either discontinues or is no longer capable of supporting them. Nothing but apologies for their inability to help, unresponsive, terrible organization. Would not recommend them to anyone.

They have tried to migrate us from Symantec. For three months we cannot get access to appropriate product replacement - Endpoint protection small business edition - cloud.

I have repeatedly sent our screenshots where it could be seen that the product is not available in our portal but they answer that we have to be logged in (of course I have logged in, and it could be seen from the screenshot).

Anyway, we are looking for product replacement from competitors. There must be some company willing to take our money.

I really had a worst experience getting technical support with BroadCom in my 20 years of carrier in IT. I would NOT recommend any company to purchase any product or get any support from BroadCom. We used to have direct support with Symantec for 8 years and their technical support was fantastic . Unfortunately our contract got transferred with BroadCom .And it's a night mare to get in touch with them. No mater how sever the case is .I had couple of casese open . The first case I had was no one event bother to contact me for three/ four days. And after finally calling /chatting them I finally receive a call from a technician who diddn't very corporative at all. The second case I had which was also very severe and it's been four days no one has contacted me at all . I try to get someone on chat twice a day and tehy keep saing someone will call which they never did. I just called again and told them I need to talk to the manager and they said the same thinng "manger will call you " So there is no point to get any kind of technical support from them it's not worth at all

Renewed our Symantec product...now through Broadcom. Horrible experience. Paid in full over a week ago and still cannot deploy...or even gain access to the portal. Support is nowhere to be found. Broadcom is utterly incompetent on security matters.

Broadcom is an utter disaster. The people who work for Broacom are the most unprofessional people I have ever had the misfortune to encounter. They took over Symantec and the quality of customer service has plummeted as a result. Their company policy would seem to be that if they don't like your question, they simply don't reply and ignore all further attempts at communicating with them. There appears to be no recourse to appeal to a higher level of management. All the agents cover for one another and refuse to provide the names of line managers. They are rude and unprofessional. If you raise a support ticket for a subject they don't like, they simply close the case and there's nothing you can do about it. I have been waiting 4 months to register a license for Symantec Endpoiint Protection. They told me only the reseller could register the license. After 3 months in lockdown I managed to contact the reseller but when they tried to register the license, Broadcom told them to get lost. This means they lied to me for 3 months solid.
We are a 15 year user of Symantec products. No more.

Absolutely disgusting service, Broadcom have now taken over Symantec and the service is the worst I have ever seen. God help you if you get a virus as THIER IS NO SUPPORT NOW. The telephone number will make you wait for 1 hour and then when I spoke to a rude customer service agent and asked for his manager, he just put the phone downon me. COMPANY HAS LOST THE PLOT! Will have to look for another antivirus company for my 1000 licenses required. A 10-year-old customer LOST!

Excellent performance by the FAE specialists coming from England office. The Swedish southern FAE office was completely incompetent.