Crawford TPA : Crawford & Company Reviews 

My experience with Crawford TPA, which is handling my claim on behalf of Shell UK, has been appalling.

Following an incident at Shell Harborne on 22 June 2026, my claim was taken up by Crawford TPA. In an email dated 25 June 2026, Steve Pinder confirmed that investigations had commenced and stated that they had three months to complete their enquiries. He added that they hoped to respond well within that period.

That three-month period has long since expired. I have sent two follow-up emails and have been met with complete silence. No update, no explanation, no acknowledgement and not even the basic courtesy of a reply.

This is an absolutely unacceptable way to treat someone pursuing an injury claim. I have done my part by providing information and following up through the proper channels. Crawford TPA, however, cannot even be bothered to respond to repeated emails or explain what is happening with my case.

What makes this even more frustrating is that this is not simply a matter of poor communication. It is a failure to show basic professionalism, accountability and respect for the person whose claim they are handling.

Shell UK cannot simply wash its hands of the matter by outsourcing its claims handling to Crawford TPA. Crawford is handling this claim on Shell’s behalf, and Shell should be concerned about the way its customers and claimants are being treated.

Crawford TPA and Shell UK should be ashamed of this level of service. Giving a timeframe and then allowing it to pass without providing an update, while ignoring follow-up emails, is simply unacceptable.

I am extremely dissatisfied with the way my claim has been handled so far. I expect a proper explanation, a meaningful update and a clear indication of what happens next.

If this is the standard of claims handling that Crawford TPA provides on behalf of Shell UK, it raises serious questions about both companies’ commitment to accountability and customer care.

My experience has been deeply frustrating, and I would not recommend Crawford TPA based on the service I have received!

There’s no proper response even after they replied in here . They are not giving specific timeframe . It’s been 24 calendar days .. that’s something to be concerned about ..
fyi my claim reference: 8203504

I had a heart attack and claimed I sent in 28 sick note they said send in hospital discharge letter I told them I’m waiting for triple heart bypass and won’t be out of hospital for atleast 6 weeks and the letter from hospital was covering 28 days man name mark was rude and told nothing can be done no manger can speak to me and cut me totally in professional and was reading off a script no human Toach should never recommend this company

Terrible outfit to deal with just fob you off hoping for you to go away aviod like the plaugue We cannot all be wrong your reply total garbage

Awful customer service, extremely slow - took MONTHS to complete a claim when I was a priority customer with a newborn baby. Lack of contact throughout.

It is regrettable that it’s not possible to give zero stars. This company acted as a third party for Airbnb.
Reference: 25.019 // 7347327

Statement of facts: An Italian coffee maker exploded in an Airbnb rental in Colombia and caused second-degree burns to my chest. I provided photos, medical documentation (emergency room visit and follow-up with my doctor after returning to France), as well as medical expense invoices.

There was no response for months. I then contacted my insurance company’s legal department, which requested compensation from this company. After several weeks, the reply was: “You have not provided any new evidence of additional damages, therefore no compensation will be paid.”

However, I have not received a single euro in compensation for the bodily injuries I suffered. I assume they did not even open the case file.

This company merely acts as a shield to prevent Airbnb from having to assume any responsibility in the event of problems in its rental properties.

I would gladly participate in any class action lawsuit against this company.

After a serious road traffic collision, we were contacted by this company to “Assist us with our claim!” An off duty Police Sargeant who was travelling behind the vehicle at fault handled the situation at the roadside and said the other driver was at fault. Crawfords were given my details by the other driver’s insurers, persistently harassed me to use their service, but I declined The whole claim is being dealt with very efficiently by my insurance company with courtesy car supplied by Enterprise Rent A Car.

Got attacked by a european eastern mob cleaning woman who breached privacy and enteree place 15 min before départure. Attacked my wife which resulted in 3 weeks inability to work. Fascists Crawford says conflicting statements so no pay out. So easy than, next time tent from same owner through airbnb, Smash thé place to thé ground and beat up her staff to say they are lying and didnit themselves.

One star is too generous! My claim has been referred to these clueless clowns from Air B&B after I suffered a horrific burn during a stay - the incident happened 11 months ago and I have most recently been chasing Crawford for an update for well over 30 days with at least 4 emails going ignored... only for this mornings reply to indicate that they are still awaiting the same "report" they have been awaiting for several months now... disgraceful!!!

I have called them multiple times and they have no knowledge of your claim. I have submitted my claim nearly 2 weeks ago for Uber sickness claim but they keep asking for documents every few days (which should’ve been asked for while submitting my claim).
When I call them they sound unprofessional and for the lack of better term their English is questionable,

This company has gone too far, too far, in the most cheap way to find any possible pretext to sabotage my claim. To deny recognition of injury as an accident is too cheap an attempt, too cheap, and whoever tried that should be ashamed.
Their e-mails are NEVER signed by a human name, never. I asked them to sign their e-mails to no avail.
Collins: Definitions of 'accident'
1. An accident happens when a vehicle hits a person, an object, or another vehicle, causing INJURY or damage.
2. If someone has an accident, something unpleasant happens to them that was not intended, sometimes causing INJURY or death.

These guys are unreal. They email me today and acknowledge that their admin was bad and reiterate their apology for that but that they retain that their client isn't liable. In legal cases shouldnt the admin be water tight. These guys got things like dates wrong, kept asking for copies they had already received, missed their clients name off emails etc. It felt like my case was being administered by a chimp. None of that matters though as they know the outcome .....the admin is just a ticky box exercise until they can send their standard refusal of liability email. A FOI request revealed that less than 1 in 150 claims were paid out upon. The fact of this case was that I incurred almost £1000 of car damage courtesy of a durham county council road which I had personally reported numerous times. Yet it continued to deteriorate. When I had the damage it was repaired in less than 24 hours and AFTER the repair they asked me to go and take a photo. There is literally nothing you can say or do with these people who just follow their biased script to the bitter end. The admin eventually breaks them though. Keep on at them and make them work for their money. Twice they have refused to correspond with me any further despite their being numerous loose ends. I managed to get them to look in greater depth on both occasions by involving the ombudsman and making a formal complaint to their head office. It is now going to a small claims court where it looks like I just need to pay a small admin fee. Even if I don't win I look forward to highlighting the unjust and loaded process. I think the main thing that shines through is the arrogance. They are surprised that I don't just accept the hit of £1000? Truly terrible attitudes, crazy bad administration (like next level bad) and an outcome set in stone from the outset geared up to break you and diacourage pursuit. Disgraceful mess of a company. If what they are doing is as legally sound as they tell me, it is certainly unjust and in my opinion corrupt. Horrible. Best thing to do is to systematically report every pot hole to your local council so that these people have their work cut out trying to constantly deny fault. Small claims court looms.

Had a terrible experience dealing with this company. Their claim handlers consistently ignored important and relevant points raised. Their written responses were full of errors and irrelevancies. Expect long delays and don't expect to be treated fairly.

Rubbish company. Rubbish and uneducated claim handlers with huge delays. Avoid

Terrible insurence company. Never ever spend a penny with this insurence if you dont want to suffer during your claim procedure .
Their employee is deniying thier own writen policy .
I send them all my evidence and proof of documents required for very simple claim that supposed to solve in max a week compare to other insurence companies but they kept me waiting nearly 6 weeks .After I read all reviwes understand clearly that they are not there for help people .They only aiming people given up from their deserved claim obviously .Dont buy any insurence from this company.

Was asked to provide photos of my claim which I did weeks ago and ever since all I get is texts messages asking me to provide the documents over and over again and now being threatened that they’ll settle with the third party if I don’t provide the documents.

Bearing in mind I rang up last Friday and confirmed over the phone they already had he documents so what’s going on?

I don’t appreciate the threatening texts when you lot clearly incapable of performing a simple task, jokers.

Will try to swindle you at every conceivable turn

I submitted a claim for car excess insurance due to an incident of our rented car. Claim reference #6913017 submitted on 25/8/23 online, where I uploaded all the relevant documents requested for. I received a confirmation email right away, and periodic notifications following that to inform me of the updates. My claim was handled by Tayla England, and Zurich PLC is the insurer. Full payment of my claim was credited into my bank account on 8/9/23. I have received excellent service from this company and feel that they deserved to be made known here.

September 15th, 2023
Company's line of work from my experience is to sell their insurance policies and pay their staff to "play dumb" and repeat the same pre-fabricated answers to deny claims. They don't try to understand what comes from the customer's side. I am tempted to write the name of the person who dealt with my case here, but in a way I feel sorry for her. Cannot be nice to spend your working life treating people like that or else...