Excellent help when I needed assistance with delivery date. Great choice of gifts to put in package.
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Lovely business and even lovelier owner. I have arranged Brown Paper Packages for my colleagues twice now. The first time (which was a while ago) we had a few issues with the courier which was easily... Toon meer
I ordered a Build a Box for my sister’s birthday and was really impressed with the excellent service I received. The company kept me updated on the progress of my order and were very responsive to my... Toon meer
Bedrijf heeft geantwoord
We have used Brown Paper Packages several times and have always been very happy with the choice and quality of the products. Helen did an incredible job of pulling together a very last minute order... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Gift & Care Package Company
Contactgegevens
April Cottage, Maidenhead Road, SL69DF, Cookham, Verenigd Koninkrijk
- 07703045491
- support@brownpaperpackages.co.uk
- www.brownpaperpackages.co.uk
4,7
Uitstekend
218 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Thank You!
This is the first time I used Brown Paper Packages but won't be the last! One of our close friends lives in Portugal. She has 4 young children and her husband is critically ill with COVID in hospital. We have felt so far away and helpless. We sent her a self care package and the kids lots of fun activities to distracr them during this difficult time. We have received so many wonderful pictures of them opening their gifts. The company bundled the packages for us to reduce the shipping costs and even paid the import tax for her! What a remarkable company! Thank you for helping us to be there for our friend!
7 april 2021
Antwoord van Brown Paper Packages
Pleasure Helen. We have experienced problems with EU deliveries since Brexit, so super happy we could deliver such service to you & that your friends enjoyed the packages you some lovingly created!
On time and beautifully packaged!
7 april 2021
Antwoord van Brown Paper Packages
Thankyou Gwen. Happy you were glad with your package & service...
Vegan Wellness food hamper…
Ordered a Vegan Wellness food hamper for my daughter for Easter. I was kept well informed about despatch and delivery times. My Daughter loved it especially the salted caramel and was very impressed with the other products. Definitely will use the company again.
4 april 2021
Antwoord van Brown Paper Packages
We're glad your daughter liked her hamper Zoe! Indeed the 'Dark & Salted caramel' is our favourite too ... so much so we're about to add the 'Mylk chocolate & salted caramel' to the range also. Look out for it in our build a box selection... hope to see you soon!
Very nice concept and gift, late delivery
Very nice concept and gift , but the gift was promised for next day delivery - which was not the case. Given it was a time sensitive present, disappointing that this wasn’t clearly flagged or managed.
3 april 2021
Antwoord van Brown Paper Packages
Thanks for the feedback Vicki. I've checked your order & you are correct there was a days delay on our shipment promise (order before midday and deliver next day). I have refunded your shipping as means of compensation for this & we will conduct an internal review as to why this didn't go out on time. Apologies for the miss in service on this occasion!
Antwoord van Brown Paper Packages
Thanks for the feedback Heather & glad your friend liked their package. Hope to see you soon!
Antwoord van Brown Paper Packages
Thanks for the review Tanja.. we're always glad to please!
Antwoord van Brown Paper Packages
Thanks Al B. What we aim for, summarized in a nutshell!
Wonderful gift
Wonderful and varied selection of gifts to make a gift box - delivered ahead of time abroad. Fantastic present
3 maart 2021
Antwoord van Brown Paper Packages
It was a pleasure Sarah. International deliveries are certainly a challenge at present but we've worked hard to maintain our service levels so glad we didn't disappoint!
Will use time and time again - wonderful!
Can't recommend Brown Paper Packages more, I already can't wait for another birthday to send one of these again! A wonderful and diverse selection of thoughtful gifts at such a reasonable price. I was worried my delivery wouldn't arrive on a friend's birthday and their customer service was so efficient and friendly, I spoke to an actual human being on the phone and it was so quick to get through, and reassured me that it would - which it did! My friend absolutely loved it. Thank you! xxx
20 februari 2021
Review zonder uitnodiging
Antwoord van Brown Paper Packages
What a wonderful review Emily thankyou for it... we exist to help people share kindness, so its lovely that we've managed to please you as well as your recipient. We're ready and awaiting for you again, with our gift boxes for any occassion!
Wonderful that there are low sugar edible gifts
I was delighted to have found Brown Paper Packages online. All the other gift options for delivery seemed to have edible goodies that are loaded with sugar. I wanted to send a healthy treat to a friend who was recovering from surgery and cancer. I've never seen the parcel. She loved it when she received it. However I learnt from her later that the dark chocolate was too bitter to her taste. I realise that not everyone loves dark chocolate - worth checkin next time!
15 februari 2021
Antwoord van Brown Paper Packages
Thanks for the feedback Wilma! We do focus on 'healthy' snacks, so the chocolate you sent was vegan dark chocolate... In our assorment Raw Halos Mylk & Pink, & Mylk & Vanilla are slightly smoother, though still dark. We are however taste testing 'Milk' chocolate options, or the vegan version for the range (which is not a bad job!) and hopefully we can add to our assortment soon.
Good customer service follow up
14 februari 2021
Antwoord van Brown Paper Packages
Thankyou Richard. We are endevouring to improve the site so that the customer experience is as easy and as seemless as possible. Your feedback is crucial to this, so thanks for getting in touch & becoming a customer with us!
A* service
Easy safe transaction. Prompt delivery. A* service, will definitely use again.
13 februari 2021
Antwoord van Brown Paper Packages
Thanks Hen... lovely to hear that we'll see you again.
The recipient seemed to love it
The recipient seemed to love it, but of course I didn't get to see it. The jigsaw went down particularly well with my self-isolating daughter. I didn't receive an email confirmation of my order which was a bit disconcerting. There was no problem, the parcel was delivered on time (next day), and I got great personal service when I called to check.
5 februari 2021
Antwoord van Brown Paper Packages
Thanks for the feedback Jane. Yes unfortunately our notifications had a few bugs for the first week of our website launch on the 20th of January, but I'm happy to say we've fixed the issue. Glad the package went down well!
Superb customer service
Superb customer service. I can’t recommend Brown Paper Packages and their team enough. I highly recommend and the gift arrived very quickly. Thank you
2 februari 2021
Review zonder uitnodiging
Antwoord van Brown Paper Packages
Thanks Charolotte. Happy we could help out again..!
Good care package
Lovely care package with relatively healthy goodies. A bit too pricey though.
1 februari 2021
Antwoord van Brown Paper Packages
Thanks for the feedback Minni.. . we're super conscious of where we price our curated packages because we want them to be good value for the contents & message you send. Our build a box service does cater for all budgets though, with a minimum two items priced at £1.09 and upwards, so please do come back & trial this out next time.
Brilliant service
Brilliant service, so prompt! Recipient loved it and really cheered her up which was the whole point of sending it! Thank you brown paper packages!
1 februari 2021
Antwoord van Brown Paper Packages
Thanks Claire... cheering people up - that's our raison d'etre!
The package was ordered at the start of…
The package was ordered at the start of the week and delivered by Saturday. Very happy overall. Particularly loved the personal touch of the hand written message. Thank you. I will definitely recommend
30 januari 2021
Antwoord van Brown Paper Packages
Thanks Conor. Yes our Northern Ireland service is with Royal Mail & a little slower than our UK mainland delivery... we are working with our courier partner to try and offer an improved service. I'm glad you liked the personal touch... it does takes longer, but we think its worth it!
I organised this from New Zealand for…
I organised this from New Zealand for my daughter as a care package. The communication was great and she was delighted with the package.
29 januari 2021
Antwoord van Brown Paper Packages
Thanks Carol, happy we could be of service despite the distance between us! Glad your daughter enjoyed her gift
Really nice products
Really nice products, nicely wrapped and presented! Wonderful customer service.
29 januari 2021
Antwoord van Brown Paper Packages
Thankyou Lauren. We're glad they were well received!
Fast friendly service
Delivered quickly directly to my friend who loved the wellbeing hamper. The only thing we both said was that it should be 'tied up with string'
29 januari 2021
Antwoord van Brown Paper Packages
Thanks Amanda for the feedback! Happy you clocked the referance to the film 'The sound of music'. It is indeed one of our favourite movies & the inspiration behind our brand name - in early customer surveys, not everyone did get the referance however so it became a 'nod towards', rather than us delivering on the full lyric.. we're glad you enjoyed the contents nevertheless!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.