Amazing service and decent price. Needed a trophy for our running group race. Mocked up a design in PowerPoint and sent it off. Brunel Trophies responded the next day with a draft which I amended... Toon meer
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Lees wat reviewers zeggen
Amazing experience with the team! They helped me get my award very fast and efficiently, and the product itself exceeded my expectations.
We ordered an engraved cut glass Paperweight for the judge at our Championship Dog Show. We have purchased these lovely paperweights for the past 3 years. It was my error tjat I had forgotten to plac... Toon meer
I was asked to order some glass engraved trophies for our office Christmas party - a week before. The average turn around for glass engraving seems to be 6 working days, so I was worried about getti... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Brunel Engraving Company (T/A Brunel Trophies)established in 1989 celebrates 25 years in business. Our commitment to Quality, Service, Competitive Pricing and Attention to Detail has been the basis for our success.
About Brunel Trophies
Geschreven door het bedrijf
- UK's Largest Online Engraver
- Brunel Trophies is the UK's largest specialist online engraver
- Free Artwork, No Set Up Charge
- Unlike most other engravers we do not charge for set up and we offer free artwork when placing your order. View your artwork and amend as often as required until you are 100% happy, all this at no additional charge.
- Simple and Straightforward
- Our online ordering process is one of the easiest to follow. It offers a straightforward step by step guide to placing your order.
- More Choice
- Brunel Trophies offers more choice of Glass Trophies and Awards, Silver Cups and Salvers, Sports Trophies and Presentation Plaques than any other engraver. We are also the largest supplier of engraved Dartington Crystal in the UK.
Contactgegevens
Britannia Way, BS21 6QH, Clevedon, Verenigd Koninkrijk
- 01275871720
- info@brunelengraving.co.uk
- www.bruneltrophies.co.uk
4,9
Uitstekend
2K reviews
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Very helpful staff great company
Very helpful staff. Design staff were great order just as requested. Delivered today by Parcel Force well packed and safely delivered. Will definitely deal with you again can't recommend your company too highly. Hope you all have a lovely Christmas.
4 december 2024
Quick turnaround friendly staff…
Quick turnaround friendly staff precision work good price so all good!
4 december 2024
Fast efficient service and easy to…
Fast efficient service and easy to contact on the phone to discuss. Very friendly.
The only flaw was that the item was delivered to the wrong address as this had been missed on the order but an immediate apology was given and offered a solution. Have used for 15 years and will continue to use for another 15 years!!
20 november 2024
Great service and fast production and…
Great service and fast production and delivery time. Brunel have been a great asset to us. Thank you.
25 november 2024
Great service and top quality trophy…
Great service and top quality trophy delivered quickly and very well packaged
2 december 2024
Good service as usual
28 november 2024
excellent trophies and service
the trophies and engraving we received were excellent but some of the presentation boxes were damaged during transit and Brunel were unable to get them replaced which was disappointing otherwise it would have been 5 stars
19 november 2024
Engraving is not as clear as I would…
Engraving is not as clear as I would have liked but it’s ok.
26 november 2024
Positive experience
21 november 2024
We use this company every year
We use this company every year, and normally we are last min putting our order in, and every year they make it happen for us, incredible customer service, and a great product. Would highly recommend.
22 november 2024
Good service and friendly staff.
Good service and friendly staff.
However a more direct service of when your product is ready for collection would be beneficial
18 november 2024
Good quality product as ordered
19 november 2024
Brilliant service
Brilliant service, used Brunel for a few years now and always a quick turn around when needed and good quality products. Thank you
18 november 2024
Job well done …
The team at Brunel communicated promptly and I was pleased with the result. The only hiccup was that I received some old presentation boxes that had seen better days and were too small for the glasses. However, they resolved the problem very quickly and received smart boxes the following day.
25 oktober 2024
Easy to use website
Easy to use website. Quick turn around and a good product. Only suggestion is postage packaging needs to remove the expanded foam and replace with something more eco-friendly/recyclable.
22 oktober 2024
Not a happy experience!
Ordered on a Friday for following Thursday; incurred ‘express’ fee £18!. Was told couldn’t pay in collection. Arranged direct payment on the Thursday to collect Friday for AGM: order hadn’t been started! Seems they want payment before starting order which I wasn’t made aware of causing embarrassment at AGM prize giving.
11 oktober 2024
Antwoord van Brunel Trophies
Hi Max,
Thank you for the review you have placed although I must say I am disappointed by the 2 stars.
When you came into our shop and placed your order you would have been asked to pay at the time, we understand that this is not always convenient so we do give our customers the option to arrange a bank transfer. I do not think it is unreasonable to ask for payment prior to the order being started as the items we produce are bespoke for each and every customer and whilst we would never intentionally wish to cause a customer embarrassment by missing a deadline it is incredibly difficult to complete a bespoke order the day after the payment has been made.
I do hope this clarifies the situation for you
Kind regards
SP
Customer Support Adviser
Super quick turnaround
Super quick turnaround, quick responses and the product was great. Thanks!
9 oktober 2024
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