BST Hyde ParkReviews 

The AMEX Experience staff were all amazing, high energy, so helpful and a lot of fun - thanks!

The music was outstanding, Neil Young I actually love you, Chrome Hearts so talented, Van Morrison blew the roof off and such a pleasure to listen to Cat Stevens/Yusuf. Must give a nod to Amble folk band, superb.

A lot of staff on hand who were super helpful, lots of eateries and areas to sit. Excellent toilet and hand washing facilities.

Honestly an incredible experience! Had accessible tickets for Olivia Rodrigo had no idea what to expect as it was my first time attending and omg the view was perfect and I felt comfortable because I was away from the crowd so didn’t feel stressed! Will be returning!

My sister and I bought GA tickets for BST Hyde Park (29 June 2025) and paid £69.90 via the official app to upgrade to the VIP Terrace, as promoted in an email. On arrival, staff refused to honour the upgrade, saying it was a "system error" and demanded an extra £180. We were told we were the only ones affected and there was "nothing they could do"—no access and no refund.

This is completely unacceptable. Under UK consumer law, services must be delivered as described. We paid in good faith via official channels and were denied what we purchased. To make things worse, it was 35°C, the GA area had no shade, and my sister became unwell. Staff were dismissive and even smirked at our distress. BST should be ashamed of how this was handled.

Staff at the great oak stage were rude and threatening to remove me and others from the venue at BST Sabrina Carpenter for no reason at all. One security staff (male) was constantly harassing us and looked very moody the whole time but couldn't give a single reason as to why he was harassing us or going to remove us. This was when Olivia Dean was performing way before Sabrina even started and ruined the vibe of the day completely. I was ultimate diamond and we paid nearly £450 for tickets. Unacceptable. Many other staff throughout the venue were also disgraceful. Will stick to concerts and proper festivals. Save your money no matter who is performing!!!!!!! Shout out to the Ultimate bar staff though, those guys were fantastic :)

For £100+ you expect to be able to see the artists performing but all you get is a view of speakers covering the screen which displays abstract artwork and shots of the band rather than the performer.

In order to be a good view of the stage you need to arrive so early & then never leave your spot or drop hundreds of ££ to be in VIP.

Not a wristband event so once you’re in, you’re in which means spending ££ on water and food. My snacks (cereal bars) were confiscated on arrival. No food or water (queues to refill took 45+ mins or drop £3 on a can of water) plus 30 degree heat (and no shade) for 6+ hours is terrible!

Went to see Sabrina Carpenter yesterday. Amazing show, she was just incredible.
But what made it a really bad experience is how they organise the stage.
WHY PUT SPEAKERS OR WHATEVER THAT WAS IN FRONT OF THE BIG SCREENS????
It was awful for the ones who had to rely on the big screens to see her as those things were ruining it all!!! SO disappointing!! And she wouldn’t appear in the middle screen at least!!!
Everyone around me was so annoyed and disappointed. It would have been the perfect night if it wasn’t for the speakers in front the right and left big screens :(

So my Mum very kindly bought me and my brother tickets to see Sabrina for Christmas, as we are both disabled we went in Ground Level access viewing area and I absolutely understand security have a job to do but there could have been different dynamics to how, the security guard for what I think was the gold circle was constantly getting in the way of Sabrina in fact half of my videos contain his head blocking the view, the guard for my area did say he was probably told to walk up and down to stop people jumping over which is fair enough but surely there must have been a different setup to do this and THEN.. two other guys who I assume were guards and quite tall come along and start being in the way not actually working but enjoying the gig and all the guards were taking videos of Sabrina so then that blocked the view too and after several attempts of my brother trying to tell them to shift a bit the main guard told them and they shifted a pathetic bit and were even more in the way, I ended up having a lovely time still on the verge of nearly having an autism meltdown as months of excitement to see my favourite artist and then have that frustration, thankfully Sabrina did also get on a crane so more people could see her and that wasnt affected by guards in the way, on a side note my brother did notice the main guard was often nearly missing people just walking through without noticing them.

Zach Bryan was great but the speakers in front of the screens were appalling. Also the video is out of sync with sound. Not a great experience.

I brought 2 tickets for myself and my daughters first festival together. Firstly the queue for the burritos was ridiculous. You couldn't move past. It felt like a mosh pit. and I think dangerous especially as there are very young people at the venue.
The bag dimensions where not taken in consideration therfore I could've taken a bigger bag.
And lastly who in their right mind decided to put a strip of speakers over the projector screens? As they should be sacked! If you were on the left or right side of the great oak stage all we saw was olivia rodrigos hair and body as her face was hidden behind the speakers! What a terrible mistake! Surely I'm not the only person who thought this.
Hopefully these things can be corrected for next year.

Second year I’ve attended and 100% is the best festival around.
Last year was Morgan Wallen and this year Zach Bryan.

Ticket prices are pretty good value for money.
I got the VIP hideaway which was priced at a usual concert ticket price.
You get lovely food, lots and lots of toilets so you’re never queuing.

Amex did an amazing job as usual with the setup.
The Amex staff are all super friendly and happy.
The free mug and bag are defiantly a very nice incentive for Amex customers and the cup is a life saver during the extreme temperatures.

The security are by far the best out there and that’s coming from someone who’s been to 1000’s of concerts. They are super happy, chilled and when things go wrong they are the first there rushing to save the day.

Merch was a little expensive but that’s just normal for concert merchandise.

Overall if you’re going to go, get gold circle standing as you will have the best experience there, close to the stage and perfect sound system.

Speaking of the stage, the stage is built around an oak tree and it’s an absolutely amazing sight(even if it is fake).

100% recommend and will be going back every single year.

Olivia Rodrigo was amazing, as well as girl in red, The Last Dinner Party and other supporting acts but there was no crowd control which was terrifying and no staff to ask for help. We were packed in so tightly I’m surprised no one got seriously injured.

I attended the BST Hyde Park festival with my 10 year old daughter. We bought her the ticket as a Christmas present and travelled from Tamworth. Whilst Olivia Rodrigo's performance was outstanding, the festival itself was so disappointing to the point where my daughter was in tears and asking to go home.

The water bottles: we began queuing for a water bottle and were told by the security team to come back in an hour as they were restocking. We returned after an hour, queued for 1 hour when the security team said they had sold out and abruptly told us there would be no point in queuing. Why werent these bottles given to each person with a ticket on arrival into the festival? Im sure you can imagine how disappointing it was for my daughter to see every other girl in the festival with a bottle and she could not have one.

The bags: very similar situation to above. We queued for another hour for the American Express experience to be told there were no bags left. A kind member of staff gave my daughter a patch as she could see how disappointed she was.

Food: we went to a food vendor to get my daughter a vegan dish as she is vegetarian to be told there wasnt any left - this was at 4pm. Another food vendor offered a kids menu with a meat option but if they wanted the vegetarian option, they had to pay the adults price.

The guts tour bus: we tried to have a look around this and were told it was closed.

It was so disappointing for my daughter to be turned down for everything that she tried to get throughout the day.

Luckily Olivia Rodrigo's performance massively lifted her spirits.

Saw Olivia Rodrigo yesterday evening. You spend a fortune for tickets and arrive 8 hours before the gig to get as good view as you can only to find out that the front of the stage is actually cordoned off for ‘gold zone’ ticket holders. An area that never got full probably because the tickets are so eye wateringly expensive.
Such a terrible gig experience. misery.
Save your money and go to a proper venue where it’s first come first served

Honestly, BST Hyde Park is the most poorly planned event I’ve ever been to and I will not be going again. I went to see Stray Kids on 14/07/2024 and while they were brilliant as always, the festival itself was a trainwreck from the beginning. I can't really do much more other than list out every single issue.

- From the beginning, once tickets were on sale they kept displaying the wrong maps for the event and kept adding in sections to the layout, so you bought tickets expecting to have access to a certain section and then suddenly half of the section no longer existed. So fundamentally misrepresenting what your ticket was.

- The customer support was abysmal. You’d email the support line and you’d get completely opposing answers depending on which member of staff answered.

- They kept trying to upsell people with ticket ‘upgrades’ but were very unclear about what the upgraded tickets actually included. I knew people who bought what they thought were upgrades, but when they got there on the day, they found out these new upgraded tickets were actually worse when weighed up against the original, and what they’d been told when querying these details with customer support was actually false. Luckily, they were allowed to honour their original tickets and get refunded.

- This one annoyed me probably the most. The day before the event, they plastered absolutely everywhere on social media that they would not be allowing people to queue early and would not make exceptions and had been pretty strict about it for the previous days for other acts. So I didn’t go as early as originally planned due to that, as it seemed pointless to go and just told to leave. Yet on the day when it came to it, they just allowed people to queue from the early hours of the morning, which was an absolute joke. Meant I was miles back in the crowd and could’ve avoided that had I known they were talking rubbish.

- The staff on the day had no idea what on earth was going on and the queue control was horrendous. I got gold circle HydeAway as it had a separate queue and entrance, but when I got to the venue, the queue was non-existent; it was just a clump of people weaving around, and there was no clear start or end to the line. There was one poor steward who had been left alone to try and wrangle about 400 people into something that resembled a line, which totally failed. It was absolute bedlam.

- Also with the staff, they seemed to have no clue which queue or entrance was which. I met two women in the queue who had come with their teenage daughters and had been told to go to the wrong entrance, so they had ended up queuing in the wrong line for genuinely about 4 hours before they were told it was the wrong queue and that they had to join the back of our queue.

- The management of gold circle was absolutely atrocious. It was blatantly oversold for the size, as they had cut the section in half to add a Diamond section after the initial sale. It got so dangerous and the stewards did nothing to actually help other than yell at the people at barricade who were being crushed and couldn’t do anything. It just slowly turned into a huge crush and was terrible. I know pit areas get crowded but I’ve never experienced something that bad.

- Also, whoever decided to design the stage so the screen on the left has a huge fake tree in the middle of it is an absolute moron. It means if you're on the left of the stage it's really hard to see the screen as it's at a weird angle due to the tree.

Summarised: Terrible organisation from as early as ticket sales, dangerously overcrowded, and the organisers don’t have a clue what they’re doing and just want to get as much money off you as possible. Really not worth it.

I saw Pink who I was so looking forward to seeing. The Screens are out of sync with the performers and it’s infuriating when you are not up front. A friend, who goes regularly, says it’s always the same. If I was the sound engineer responsible, I had some pride in my work and not look to piss people off. It spoiled the evening and I left early before she did her acrobatics.

This is the most overpriced park concert I have been to. £500 per ticket just a rip off. They don’t cater for people who are disabled or need a bit of assistance. It is appalling that you can’t take something to sit on. Having recently finished chemotherapy and little energy it would be nice if the organisers were a tad more considerate for inclusivity purposes.

This is the most corporate venue for gigs that I have ever experienced. I went to Hard Rock Calling to see Bruce Springsteen a few years ago and the experience was completely different, being fairly easy to get a decent view near the stage. Since becoming BST the prices are ridiculous and each year they seem to add yet another more expensive zone (Gold, Diamond, VIP) stopping people with a standard ticket getting anywhere near the stage. I have seen both The Killers and Billy Joel at BST. The sightlines are poor and not helped by the corporate tower right in the centre of the stage. Food and drink is expensive (so we had a picnic outside before going in). The only positive was that the security lady was very helpful when we went in. I would not recommend BST unless you were an avid fan with money to burn but if there was an alternative venue go for that!

I phoned the accessibility line to get some more info ahead of booking tickets tomorrow. I was told I was first in the queue but somehow was still on hold for 30 minutes

The issue at hand is that the accessibility options are rubbish. I am disabled, attending BST with a group of friends. I was informed that if I have an accessible ticket then I am restricted to the accessible area and cannot go into the general area with my friends. I explained that I am not in a wheelchair or anything, I just need access to a space that’s a little bit quieter where I can sit down if I need to as my mobility can be limited but isn’t always. But with their system I categorically would have to be segregated from everyone else. They assume that a disabled person would only be attending with their carer and cannot possible conceive different types of disabilities or disabled people having friend groups clearly. I was also told that the only type of proof they accept is some sort of card which I’ve never heard of, PIP, or DLA. The VAST majority of disabled people don’t receive any of these things because they are impossible to access. I have PIP but it took me 27 years of my life and 2 years of court to access, and it is only granted for a year. These accessibility policies are absolutely terrible and I don’t believe that they are in keeping with the equality act 2010. My choices are be isolated at the festival or get general admission and struggle throughout.

Shocking that all BST general admission tickets for ELO 's last gig sold out in moments. Clearly all bought by bots. Shocking also that BST rapidly escalate the price by Tiers. No excuse for that. Just a money making ploy and pure corporate greed. There should be only one General admission price at the time of sale or for resale of tickets.