Btinternet Reviews 

Yes, the updated email system is awful.
Is there anything one can do about it though?
Currently, just about unuseable

I have repeatedly informed BT that "another person" is using my BT email account. They have done nothing about this to my knowledge, as the hacker is still using my bt account.

BT appears to have "updated" their email system. It is rubbish. Can now only delete 14 emails at a time. Also, in spam, can only block an email address one at a time. Awful.

Awful product. Slow, it "hangs", silly colours and worst of all it does unexpected and unwanted things, why change something that was working perfectly well?

How can a company like BT with all of the resources at its disposal make such a peanuts of an e.mail service.
This is so called e.mail "upgrade" is the worst mess I've encountered ( there have been many) with more bugs than an Insectarium.
The incompetence is staggering and has virtually made my e.mail service unuseable with more issues than I can list.
Time to vote with the feet !

As others have pointed out, the new email system is an absolute shambles. Can't compose a message because the cursor moves to the top of your email when typing leading to a garbled composition.

The colours with initials on each email is an absolute distraction and the way it shifts to the next email is not required. I'd rather chose the emails I want to see next BT.

Worse than all of this however is the "failed to login due to too many attempts" message which proceeds to lock me out for 15 minutes. A total PITA when you are waiting to reply to people in a professional setting.

I'm beginning to wonder if they didn't bork it all on purpose to encourage users away from an unprofitable service. It's an absolute shambles.

The new email upgrade is a disappointing shambles.Silly coloured, childish boxes, highlighting first initials of sender, no use at all. Far better as it was.
Annoying, trying to read emails with words chopped stupidly to next line. Didn't happen before upgrade.
After reading an email and sending it to a folder, the next email is automatically opened instead of returning to inbox as before.
After sending an email directly to a folder it automatically ticks the next one to send. That's my decision to make! I had to find a few lost emails before I realised this was happening.
Can't access scroll down arrow, have to jump down then arrow scroll up to check not missed any.
For some unknown reason it's started to put regular emails in spam????
I agree with previous reviewers, sending emails is equally annoying for all the system errors detailed.
For goodness sake BT sort this out!!!

BT WiFi are the slowest connection out there. We have a connection box literally right outside of my house but I am connected to the one 3 miles away..!
Iried BT because I live in a small village and struggle to get connection.

I had an email from BT saying:
“We are upgrading your WiFi to Full Fibre.”
I was like great fast wifi!
(My speeds before the upgrade:
Download: 10-12
Upload: 0.95)

My speeds after the “upgrade”:
Download: 8-9
Upload: Usually 0.95
If I am lucky: 1
WiFi measured in Mbps.

Had a WiFi outage so I did not have any WiFi. Got told they this will be fixed by tomorrow.
6 days later: Just starting to fix it…

BT email is the slowest website out there. Which must be fast with my “Full Fibre” WiFi.

I would expect much better, BT.

God only knows why BT has done this. I pay for a premium email service and this change beggars belief. I cannot now reliably use my email whereas it was OK before the change. I get numerous and spurious problems cropping up all the time...sometimes just one-offs that don't happen again. Seems like BT gave this "upgrade" to a bunch of 13 year old work experience kids who had zilch technical knowledge. YES IT IS THAT BAD. BT needs to get back to the old days when they were reliable and professional.

Appalling. Totally frustrated with the tiny layout. It was fine before and it's beyond me why BT have made it so user unfriendly.

New BT email system is very poor.

Font and line-spacing change as you compose a message. This is not evident until you view the email in a reply.

Old email worked well. Why downgrade it?

The new email system is crap takes me ages to delete an email if i dont wont to read go back to the old way so much better

Why change the email system to make it absolutely useless.

Heard about Social Tarriff and called BT to set up new details. James Warrick was amazing. He answered my call immediately and is obviously experienced in his dealing with customers who need patient and friendly assistance. His lovely Welsh lilt just added to a very pleasant experience. He very expertly set up the required steps needed and he is a real credit and asset to BTs service. Definitely full marks in every aspect. BT are to be congratulated in their choice of James as it was obvious his training has not been wasted. Exemplary is the only word that adequately describes his dealing with my problem. Very well done.

Another so called update! I can't even write an email with out it jumping all over the place. Why do BT do this!? The old layout was better. Trying to write an email in drafts is a nightmare. How can such a huge profitable company offer this as a service?

The recent upgrade is awful. It has made it difficult to compose emails, for instance the cursor moves about by itself and the font changes when you hit return. It is hard to tell whether your email has left a space until you send it, when quite often you will discover it didn't. When you are on the compose email screen it is locked in place, meaning you cannot slide it to the side to reference something on the same screen. So many bugs and problems it is hard to know where to start. One star is too generous. Please sort out this mess BT.

I've had to give one star, just to be able to write this, but zero would be more accurate.
Why do they make these changes? And who do they test them with before they live? The page looks awful, and my email no longer open as the once did.
BT do not have a generic email address, probably because they don't want to be inundated with complaints. I would change provider but, having had the same email address since the mid 90's, I would lose too many contacts

Ghastly BT email recent update. How could any company introduce such a hopeless "upgrade"? I have found 14 major issues/failings so far and am still finding them. Even typing an email is now an awful experience of system errors. Surely those responsible should be held accountable? It does not even seem possible to revert to the previous format? I expect to be moving from btinternet. Tom.

Site updated means what was a fast and efficient email server ha become slow, clunky and inefficient. Very disappointing!

Actually - no stars for this abysmal 'change' to BT email. Could cope with the previous version although not as easy to use as it could be, but the present incarnation is crap. Why is the refresh icon greyed out and not functioning? So difficult even the font is painful on the eyes, why so tiny? Writing an email is about as easy as getting blood from a stone. Text hesitates to appear, deleting a word almost impossible. I painfully wrote a complaint email to the CEO, he left in January, no contact given for the replacement. What a shower.