Busy Bees Nurseries Reviews 

It was nice during the course of our time. Teachers were kind and friendly.

Staff are really nice and understanding! Management, specially manager ( Sharon) is lovely and very caring to children and accommodative to parents!

We’ve had a really positive experience with Busy Bees Nursery. The staff are friendly, caring and always welcoming, and it’s clear that they genuinely care about the children.
The team keeps us updated on how the day has gone and the activities the children have been doing. We’ve been really pleased with the care, support and learning opportunities provided.
Thank you to all the staff at Busy Bees for making nursery such a happy and reassuring place for our child. We would definitely recommend Busy Bees Nursery to other parents. ❤️

Our little one has really thrived since being at the nursery. The staff are exceptional people who genuinely care and get to know the children. We love the updates that we get and the clear communication we receive everyday!

They are a home from home. The most caring and compassionate staff. No child is a number and neither is a family.

My son is loving his time at nursery! I can't praise his key worker Chloe enough, but everyone in the baby room is so lovely. They have really got to know my little boy and his likes and dislikes. He gets to do lots of crafts and explore different toys. The nursery mark key events like fathers day or the world cup and give us crafts to take home which is lovely. They've also been really good at helping my son with areas he needs extra support with, such as physiotherapy exercises. They also encourage development at his own pace like eating with a spoon. The Busy Bees app is great with lots of updates and we normally get a photo or 2 most days. The app also made things like paying invoices using the tax free child care account really easy. I had been worried about my son starting nursery but Busy Bees Braintree have made the process so smooth - he is always happy at drop offs and sleeps and eats really well there. Thank you Busy Bees Braintree!

Everything is good and staff they so friendly and they taking care of my son very well

Absolutely love sending my boy here, he's been there since April and I've not had any issues. My boy absolutely loves going there so much so that I don't even get a see you later off him anymore as he's already in and wanting to play. Id recommend Busy Bees to anyone wanting to send their children to nursery

The worst experience and won’t suggest to anyone

Our son has been in nursery for 5 months now, it’s very overwhelming choosing a nursery for your baby, but I honestly couldn’t ask for more from busy bees team. They are all fantastic, caring, kind, creative and communication is brilliant. Our boy is so happy there.

The staff are caring and professional and despite it being a big nursery, all the staff know all the kids. It feels like a small nursery, with the benefits of facilities of a big nursery. I wouldn’t hesitate to recommend it.

Fantastic nursery! My daughter has been coming here since December and my son has just started. We’ve actually added an additional day for both of them because they are absolutely thriving here and genuinely love coming.

The management and staff are fantastic! They’re supportive, approachable and always listen. Nothing is ever too much trouble, and I feel completely confident knowing my children are so well cared for.

I honestly wouldn’t want to send my children anywhere else. We couldn’t be happier with the nursery!

Great centre.
Staff are wonderful.
My son was so happy there. He is now in P1.
Highly recommend.

Absolutely terrible experience. They don’t care about the children and make mistakes that could be fatal. I have pulled my baby out of there and would never advise anyone to send their child

Very disappointing experience – poor customer service
I would never send my child to this nursery following the way I was spoken to by the manager, Jo.
I booked a visit because I was interested in finding out more about the setting. My child is two, and I understood that the nursery was currently fully booked and presumably had a long waiting list. Despite this, I still wanted to visit so that I could understand more about the nursery, potentially be added to the waiting list, and consider it as an option for my child or future children.
A few days before the visit, I received a phone call asking me to confirm that I was still happy to attend despite the nursery being full. I explained that I understood the situation and confirmed that I would still like to visit.
Today, I received a call from Jo, the manager. Before I had even had the opportunity to properly say hello, she told me that she was cancelling my tour because it would be “a waste of my time” and that my child “will never get into the nursery.”
I explained that I was still interested in visiting because I had heard good things about the nursery and would be happy simply to be added to the waiting list. Jo responded that the waiting list was very long and that “there would be no point.” Her manner throughout the conversation was extremely abrupt and dismissive.
I specifically asked whether it was Busy Bees policy not to offer tours when a nursery is full and has a long waiting list. Jo confirmed that this was not policy, but nevertheless told me that I would not be getting a tour.
She then went on to say that if my child were a baby, we could have a tour, but because my child is a toddler, we would not.
I also asked Jo for a confirmation email summarising our conversation and confirming that the nursery was cancelling the tour. Instead, I received an automated email stating that I was unable to attend/could not make the tour. This is not an accurate reflection of what happened. I did not cancel the tour or say that I could not attend — the nursery cancelled the tour after Jo called me and told me that I would not be given one
I found the entire interaction incredibly disappointing. I was not demanding a place for my child, nor was I expecting preferential treatment. I completely understood that the nursery was full. All I wanted was the opportunity to visit the setting, learn more about it and potentially join the waiting list for the future.
There was absolutely no need to speak to a prospective parent in the manner I was spoken to. Being told that a visit would be “a waste of my time” and that my child “will never get into the nursery” felt unnecessarily rude and dismissive, particularly when I had already been contacted by the nursery and confirmed that I understood the circumstances.
The way this situation was handled has completely changed my view of the nursery. If this is how a prospective parent is treated before their child has even attended the setting, it has left me seriously questioning whether this is somewhere I would feel comfortable entrusting my child.
I would encourage management to review how this interaction was handled, particularly given that I was explicitly told that cancelling tours for children of my child's age while the nursery is full is not Busy Bees Policy.

My daughter has been going to busy bees here for over 18 months and I cannot recommend them enough. The staff are super kind and attentive and have really helped my daughter at every stage of her development. As my first child, they have been great at helping me get used to the different changes and milestones and I have really valued their time and attention. My daughter has grown in so much confidence since starting and I cannot thank them enough

We raised a concern as parents regarding our three-year-old daughter's intimate personal care. Our request was initially acknowledged and accepted, only for that position to later be reversed.

We were then told that our request was considered "discriminatory under the law". When we asked for clarification of the specific law or legal provision being relied upon, this was not provided in the subsequent review response.

As parents, we were very disappointed with how our concern was handled and ultimately lost confidence in the nursery as a result.

I would encourage other parents to consider whether they feel their own concerns and wishes regarding their child's personal care would be listened to and handled appropriately.

This review relates solely to our experience of how the matter was handled by the nursery and management.

It is with a heavy heart that I write this review, given that today was our daughter’s last day at Busy Bees Camberley before she moves to a new nursery next week.

Ultimately, our decision to move her was made after reading the initial Ofsted report. As parents, we naturally want to make sure we are providing the best possible care for our daughter, and we also had concerns about what the future might hold for the centre, including the possibility of funding issues or closure. Given the circumstances outlined in the report and the uncertainty surrounding them, we felt it was best to be proactive and secure another place for her.

However, from our personal experience, I genuinely cannot fault the centre or the majority of the staff we have dealt with.

When our daughter first started, she would cry whenever we dropped her off and struggled to eat or sleep at nursery. Over the six months she has been there, we have seen such a huge change in her. She is now far more comfortable and settled, and we can leave her at nursery knowing that she is happy and excited to be there. She has also become particularly comfortable with Lucy, which has been lovely to see.

We regularly received updates from the nursery throughout the day, which gave us reassurance and allowed us to see how she was getting on and how happy she was. We have also seen the impact nursery has had on her development at home — from wanting to feed herself to talking much more and becoming increasingly independent.

Personally, I cannot thank Lucy, Jamine L and the rest of the team enough for the care and kindness they have shown our daughter. There is a real sense of regret that we may have made the decision to move her a little too hastily in light of the concerns raised by the Ofsted report. Of course, as parents, we felt we had to make the decision we believed was right for our daughter at the time.

I know there has been some negative press and many strong reactions following the news of the Ofsted report. However, I can only speak from our own experience, and that experience has honestly been nothing but positive.

As I write this on our daughter’s final day, I genuinely do have a heavy heart. I want Lucy and the whole team to know just how much we have appreciated the care, support and affection they have given our daughter during the six months she has been there.

Thank you for everything. We will genuinely miss you all.