Canada Computers Reviews 472

Extremely frustrated with the service at this location. I received a notification that my online order was ready for pickup. When I arrived, the employee located my package, verified my ID, and confirmed my SMS notification. However, because their internal system was offline, they refused to release the item I had already paid for.
Instead of offering a manual workaround or a way to document the pickup for later system entry, I was told I simply had to wait indefinitely. It is unacceptable to hold a customer's paid-for property hostage due to an internal technical glitch after identity has been verified. I wasted time and gas coming here for nothing. I will be reconsidering future purchases from this chain.

Staff was wonderful.. facilitated my grandsons making their first in store purchase with their precious saved cash…. We wanted to support local and Canadian so this was win/win/win

Extremely Disappointing Experience with Canada Computers

Be very careful when purchasing from Canada Computers online.

I attempted to purchase a graphics card from their website and the money was immediately taken from my account. However, their own website shows that the order was not completed.

So they managed to take the payment, but the purchase itself did not go through. Now the money is simply being held for several days before they issue a refund.

To make things worse, their support team does not respond to tickets, leaving customers with no explanation and no assistance.

This is extremely frustrating and a terrible customer experience. No customer should have their funds taken when the system itself says the order failed.

At the moment it feels like customers are forced to wait while their money is held for days with no communication.

I strongly recommend thinking twice before ordering online from this store.

Double charging me for no reason
Order and pay for pick up online, backorder even tho it said in stock, ok fine
Its ready for pick up, and they make me pay again.
Nowhere on their slow ass website do they mention this.
Absolute garbage

This is by far the worst company I have ever dealt with. I strongly advise everyone to stay away and never buy anything from them.

I ordered a monitor as a birthday gift because it was advertised with an $800 discount. The order went through successfully, the payment was fully processed, and I even had to complete an additional authentication step with my financial institution. After all that, the order was confirmed and my money was taken.

Three days later, I suddenly received an email claiming there was a “payment error” and that I needed to cancel the order and place it again. After following their instructions and cancelling, I tried to reorder the exact same monitor only to discover that the $800 discount had disappeared and the price was now back to full price.

So now they have cancelled my order, removed the discount, and are still holding my money. It has been four days and they have not shipped anything, refunded my money, or offered any solution. They refuse to honor the price that was already confirmed and paid for, and they refuse to offer any credit or adjustment so I can reorder at the sale price.

Customer service has been completely useless. I have repeatedly asked to speak to a manager and they refuse to transfer me. I even told them I would report this to the Better Business Bureau, and they simply did not care.

Taking a customer’s money, cancelling the order, removing the discount, and then refusing to fix the situation is completely unacceptable. This company clearly does not respect its customers or its own promotions.

If you value your money and your time, do not buy from this company

If it were possible to give a rating lower than one star, I would.

I was a loyal customer of this store for decades. I made a point of supporting them specifically because they are a Canadian retailer, and I believed in supporting local businesses. Unfortunately, over the past few years the experience has deteriorated significantly.

Inventory has become extremely limited, pricing is no longer competitive, and customer service has declined sharply.

During my most recent visit, I waited nearly 30 minutes at the counter simply to speak with a sales associate. While I stood waiting, three staff members were engaged in a casual conversation about game companies rather than assisting customers. Eventually, one of the busiest employees—who was already helping another customer—took the time to assist me.

I purchased a motherboard, but when I returned home and installed it, the system would not display video. I performed extensive troubleshooting and diagnostics but was unable to resolve the issue.

When I returned to the store the following weekend, the staff refused to accept the return, claiming that I had somehow damaged the board. This accusation is particularly frustrating given that I am an IT technician with over 30 years of experience building and repairing PCs. The board was handled carefully and was not damaged by me in any way.

What was most disappointing was not just the refusal to help, but the attitude of the staff and manager. They were dismissive and rude, and at no point did they attempt to help diagnose the problem or consider a reasonable exchange.

After decades of loyalty, this experience has permanently ended my relationship with this retailer. I would strongly encourage others to consider independent stores—or even online alternatives—before choosing to shop here.

Supporting Canadian businesses matters, but customer service and accountability matter even more.

I do not understand why this company is being so viciously attacked on here with bad reviews. I'm sorry to hear some people have had such bad experiences (related to customer service it seems), but on my end, I placed my order, got my PC before the expected date and everything was in mint condition. I was a bit worried at first, reading the bad reviews only after I placed my order but I'm more than happy to report that everything was good and I'll happily order from them again!

I purchased a 5090 gpu online and wanted to return it as it was unopened. I was returning the 5090 because I bought another 5090 from the website that came available that I really wanted and they would not except a return because all 5090’s are final sale that apparently CC started 6 months ago which is not right as I should have at least 30 days to return an unopened 5090 or any product. I will never be buying anything from CC again and I would recommend others from buying anything from CC as others have experienced similar issues and CC has the worst customer service I have ever experienced.

This "company" clearly does not want to honor sale prices or free shipping for online orders.

I attempted to order three times - once with a card belonging to company I work for rejected for "security concerns". Fine - different names for billing and shipping, I get that.

Then a month later I was trying to oder something for my son - personal credit cards. First was rejected. Emailed customer service -no help other than to reply "something was wrong". Thanks, Tips.

Tried again with another card - phoned bank to verify all details were correct before ordering. Rejected again. Never had an issue with ANY other online order EVER except with this joke of a business. They are unhelpful when support is contacted and clearly just don't want to honor sales or free shipping.

Now, after looking for their compnay I see that they have been using credit card skimmers to rip off peoples cards (on the news, not just rumor).

Avoid like the plague.

I dropped over $1000 at Canada Computers Ottawa Downtown (Laurier Ave W) in February 2026 for a 15.6" touchscreen laptop with USB-C external monitor support, needed for my business. It took 3 laptops for staff to achieve my very straight forward & clear request.
1st laptop: Staff pushed one that didn't handle external displays at all. Time lost troubleshooting, buying new cables; it never had the capacity to support external displays.
2nd laptop: $50 more. Verified with their tech on site that it supported external display. Get it home, it has no touchscreen. Two days later display/driver fails. Google search - common issue for that model.
Store vibe was sloppy, not chill. Staff yapping about Olympics & trading cards & video games instead of customers. One even hit me with "hoping not to see you again" like me having to make daily trips and returns were a joke.
I escalated to corporate with receipts, timeline, everything. Got solid responses from agent John and Assistant Manager Tony: agreed to straight exchange on the defective unit—no restocking fee, even without the box. It's defective.
3rd Laptop: I took the second laptop back, paid another $50 for a working Samsung Galaxy Book4 360 (finally right specs). Why this model wasn't first offered is beyond me. I made it clear I expected a $50 credit, even after the fact for this major inconvenience. I wanted straight exchange, not extra. It's sloppy sales cost me time & money. I escalated that request directly with corporate offices, myself. Store credit was my expectation after the fact.
The next day, GM calls: "Corporate approved the exchange, but 10% restocking fee for missing packaging --$70.
He acknowledged my request for goodwill on the $50+ difference but wasn't clear if it was approved or not, jumped straight to fee. So either they "approve" the $50 credit (net ~$20 + tax out of pocket) or I eat the full $70 + tax, on top of their failures, to get what I should've had days earlier. He said he would order the new laptop for me. I did not stop him. I let him talk & said good bye.
I already had the replacement laptop from the day-before agreement. I'd been without a working laptop for 3 days when I rushed to replace it. Urgency was vital. This GM fella calls me on day 4 telling me to pay him to take back a broken laptop, wait some more & thanks for shopping at Canada Computers.
Absolute absurd logic: charge the customer to correct your own repeated mistakes.
Some staff (Tony, techs, John,) tried to help, but the GM's clueless call exposes the real problem: this store runs on chaos, zero internal communication, and will nickel-and-dime people who get burned by their bad advice and defective stock. The young man who made the first error that sent me down this road was eager, and he earnestly tried to help. It was evident to me on laptop 2 he was out of his depth. Unbusy staff didn't try to engage with us or support him. That's negligent training and a poor team dynamic. That's a management down issue. Most all the staff I interacted with tried. But they are working in an environment that retards effective customer service and resolutions.
I've emailed corporate again, because clearly the left hand doesn't know what the right hand is doing. Certainly corporate did not tell him, after corporate facilitated the return, that I would have to pay a restocking fee. GM was late to the game. His ignorance played his hand to the wrong customer. He's not holding much.
I have a working computer. I made sure to buy the warranty, so I'm good until it needs replacing.
I can't see why I'd ever make any large purchase there ever again. I'm not holding my breath that corporate will address or rectify any of this.
I would strongly advise ALL to think twice & go somewhere else if looking to buy a computer. You'll get better customer resolution from faceless Amazon than you will from the fool running this store.

Awful website. Poor experience in stores 8/10 times. Their computer repair service is scammy and near useless.

With the recent data breach and how they have handled it, I am done. That sold me on never returning or buying from Canada Computers again.

The cherry on top is there being no way of manually deleting YOUR OWN ACCOUNT! I had to call customer service for them to delete my account with them.

What a security nightmare. Shame they have the in person monopoly for computer parts for Ontario, at least.

I agree with the hundreds of 1-star reviews discussing abysmal customer service.

I was attempting to purchase a laptop for my 12-year-old son who has been saving up for years. His target computer was discounted on New Year's Day with the sale ending on the holiday (i.e. the business was closed). The website failed repeatedly while trying to order. No specific error messages were provided, such as lack of inventory, etc. Just a generic "Order failed. Try again later" type of response.

When I called to try to resolve the issue when the company reopened after the holiday, I was hung up on (after an hour on hold), repeatedly ignored through email, had promises made and then broken and was generally and very clearly shown that customer service is not a priority. Ultimately, after more than a month of trying to obtain resolution to what should have been a simple problem, I informed Canada Computers to close my request. I have zero faith that the company will stand behind their products and processes. Customers are not valued, in my experience.

Every organization makes mistakes. How a business responds to these mistakes says a lot about the organizational culture. In my experience, Canada Computers has demonstrated no desire to truly acknowledge my issues and provide reasonable solutions.

At this point, I will be taking my business elsewhere.

I made a purchase on the Canada Computers online store on December 31, 2025. On January 22, 2026, I noticed something was wrong with my card. Upon calling the bank, I discovered that two purchases on an international money transfer app called "Tap Tap" were made with my card without my authorization or knowledge. The bank is now investigating what happened and will give me an answer in 15 days. I suffered a loss of more than $400.00 CAD.
I don't usually use this debit card, and the only new place I used it in December was on the Canada Computers online store. This leads me to believe there is some security flaw in the store or some leak of customer information.
While searching for information about the fraud to report to the police, I found posts on Reddit talking about fraud occurring at the Canada Computers online store. I also found news about the ongoing recent card skimmer malware identified on their site.

I sent an email to Canada Computers customer service to inquire about the incident, but I have not yet received an official response via their email. They haven't made any public statement and/or contacted the affected customers.

I order a $3700 laptop from them and it said my order was being packed, next day it went to "back order". January 2nd, they finally ship it, the website said my carrier was purolator so I didn't cancel the order and buy from amazon, but no, thats a lie too. they shipped it to canada post, not purolator. Instead of 2-3 days, I have now been waiting 19 days with the CHANCE that it might arrive on the 20th day. Horrible shipping time, packages from china arrive faster. I tried to call their support team and complain, just for a 30 minute hold time just to be connected to a support agent who couldn't even speak fluent english. Would not buy from them again.

Refusing to ship my order. Telling me something is wrong with the payment but I bought more expensive items recently and had 0 issues elsewhere. Refusing to tell me what is wrong with my payment. Their systems are trash and this company is trash

On January 10, 2026 (yesterday) I bought “Microsoft Office Home 2024” from Canada Computers located in Kanata, Ontario. I was told the product had been returned before as defective but that the store technicians had checked it all over and that it was fine and I shouldn't have any problem. I trusted the sales person was being truthful and went ahead.

After downloading the software later that evening, it showed up in my apps as the “Microsoft Office Home and Student, 2021” version. Not the one I bought.

I called the store next day (Sunday), spoke with the salesperson and he told me I must have installed it incorrectly and that the product had been sealed when returned and was fine.

That’s when I realized they probably didn’t give it much of an examination, because if the product had been sealed all along, how would they have been able to check it over? How did they know it was or wasn’t defective?

The person I spoke with then put me on hold to go off and speak with a manager. Then he came back on the phone and told me to bring my computer in and they would reinstall the software, "on the spot." I agreed. But then he quickly added it would cost another $20. It wasn't even 24 hours and they wanted to charge me extra, claiming I must have installed it wrong and therefore it was on me, it was my fault.

I’m an honest person and I felt insulted. I feel if this was the wrong product that they replace it; or if not, if it was something else and salvageable, at the very least they reinstall the software and cover the $20. It would be simple good customer relations, a proper way to treat a customer. The attitude from this store was awful, anything but helpful.

If they sell products that end up being something different, or fixable, especially given such short notice from me, surely good consumer service and relations dictates that they resolve the issue. Had they done that I'd be a happy customer and likely buy there again when I needed something computer or electronically related.

My advice: BEWARE! Terrible service.

Online ordering and even in store pickup after an online order is so lackluster. I purchased items about a year ago, had a poor experience and told myself I wasn't going to bother with canadacomputers anymore just due to the total incompetence and lack of real prompt customer service. They don't even reply to you until days later. Try calling the store and nobody picks up. Even just purchasing an item online that is for pick up in store is an absolute hassle, you will not receive any updates in a reasonable amount of time, so expect to not be picking up the item you purchased for weeks.

I decided to give them another chance nearly a year later to help support Canadian business, and it's the same poor experience all over again. I purchased a $20 fan days ago and they will not update me with any status. They have learned nothing in over a year of already poor performance, I'm really surprised this business manages to operate any profit. They will have no customers keeping up at this rate.

It's just honestly not worth the hassle at all ordering from this business online, the experience is so far below acceptable it's ridiculous.

I found a laptop listed at approximately $700 off the original price. After searching extensively across Canadian retailers, Canada Computers was the only vendor offering this configuration at that price point.

I recently relocated to Alberta for work but still maintain an Ontario address. My first purchase attempt failed due to a billing address error on my part. On the second attempt, I placed the order using my correct billing information and shipped the laptop to my Ontario address, intending to have it forwarded to me. That order was flagged and cancelled by your system.

I then attempted the purchase again using my line of credit. After waiting three days for processing, this order was also flagged and cancelled. I contacted my bank directly and was advised that there were no issues, blocks, or fraud alerts on my accounts. I then contacted your customer service team and was told there was no explanation available and that I should “try another card.”

At that point, with no clear reason provided and no resolution offered, I chose to purchase the exact same laptop configuration directly from Lenovo—for $50 less—without any issues.

I am disappointed by the lack of transparency, support, and resolution provided throughout this process. Being unable to complete a legitimate purchase after multiple attempts, despite confirmation from my bank that everything was in good standing, reflects poorly on the purchasing experience and customer service.

Canada computer sent me a empty box instead of a ROG NUC - worth 2,200$
I recieved the parcel and it was empty, call them took 3 business days just to tell me they sent it. and no help after that.

Just said file a police report - not that we will help you find the parcel, we will contact UPS to file a claim nothing. i contacted cops they just gave me an incident report, i asked will they be looking for my device when it comes online - said no.

Basically a police report does nothing to find your device, i called Asus informed the same, created a case and was told if it comes online they cant do anything.
I completely Blame the sender Canada Computers - 1st - they used a box that was 4 times the size of the mini pc. no reason at all, someone took out the item and resealed the box, 2nd - they put there warehouse address on the senders - this is a big problem - as soon as driver or anyone who gets the parcel will want whats in the parcel as they know it is electronics.

Also in general the help and customer service is below zero, i am out of 2,200$ and i am getting answers like file a police report that is it. they dont even want to file insurance claim with UPS, how pathetic is this.

People in the future - dont support online purchases - this is very common now. no one cares, i must pad the salary of the CS who answered the phone and did nothing. instead of working towards helping the buyer, i have no help at all but arrogance and my fault. i dont even know how it is my fault.