Purchased a built in range hood fan in store Langley BC. To our surprise free delivery in two days. Text the night before with EST delivery time. On the day of delivery text with 3hr delivery... Toon meer
Bedrijf heeft geantwoord
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We appreciated the fast service and honesty. Our appliances were delivered in a timely manner and in good condition, plus installed. Great experience. Took away old appliances which makes it even easi... Toon meer
Bedrijf heeft geantwoord
I knew what I was looking for, but I wanted to find out what LG dishwasher the would recommend. Harry showed me the possibilities, and started with previous year's model, explaing the differences bet... Toon meer
Bedrijf heeft geantwoord
The sales person was super helpful. Got what we needed in the price we wanted. Great service. Great delivery service. Very happy with my new washing machine.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Canadian Appliance Source - Langley
Geschreven door het bedrijf
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.
A word to describe Canadian Appliance Source would be UNIQUE. Our ability to stand apart lies with our two million online impressions we receive each day, our fully customized internal software that not only ensures customer satisfaction during each stage of their experience with us, but also a dream to work with for our employees. As you can see, our vision of customization goes far beyond just our sales experience with each customer. It trickles into the very meticulously created displays for each store to ensure that all products are displayed and presented to a higher quality than expected.
Working at Canadian Appliance Source offers staff the opportunity to improve each and every day. We believe in our values of respect, improvement, responsibility, and commitment to customer satisfaction and ensure that employees are given the tools and resources to live these values each day, at every store, at every level in the company.
Contactgegevens
19860 Langley Bypass, Unit 120, V3A4Y1, Langley, BC, Canada
- 6045343059
4,5
Uitstekend
1K reviews
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New gear
Had a small hiccup in the beginning with trying to get the stuff installed. Had to call back to the store, but they took care of it. Overall, a great experience.
25 juli 2026
cardboard experience not good
The driver was fine and his co-worker but they left the cardboard for me to cut down and find a place to have it recycled. I asked them to take it but when I turned my back they put it in my front yard and drove off.
23 juli 2026
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Your delivery service is terrible
Your delivery service is terrible! Your web site says "SAME DAY OR NEXT DAY DELIVERY" . Both items I bought took 3 days! First delivery of fridge the delivery guys made a mess and broke hose. It appears as soon as an item is paid for the service stops! The sales men hide behind "3rd party delivery service, we have no control!" I shouldn't have to take a day off work to accept a delivery!! I should be able to set a time and phone direct to the delivery team to get a real time update. That's twice now I tried the "Canadian appliance store" I won't use them again as I will pick a store that delivers on my schedule not a 3rd party delivery service.
24 juli 2026
Antwoord van Canadian Appliance Source - Langley
Dear Steve Stangroom,
Thank you for your feedback.
We're sorry to hear you were disappointed with your delivery experience.
Your delivery date of July 23 was selected at checkout. Delivery scheduling and arrival windows are based on inventory, your location, and the carrier's route for the day.
Regarding the reported damage, we reviewed our records, including the signed delivery paperwork and the 5-star delivery survey completed after delivery, and no damage or concerns were reported at that time.
However, if something was missed, we'd be happy to look into it. Please contact our Customer Care team with your order number so we can investigate further.
Sincerely,
CAS
Easy purchase and very nice staff
Easy purchase and very nice staff. I felt welcome and taken care of. The delivery and install was an easy process and much appreciated. Thank you
24 juli 2026
Antwoord van Canadian Appliance Source - Langley
Hello Corey
We are thrilled that you had such a welcoming experience in-store and that our team made delivery and installation completely hassle-free!
We look forward to serving you again in the future.
Kind regards,
CAS
Great Service from Start to Finish
Excellent Customer Service and Great Delivery Experience!!
From the moment I walked into the store, I had a wonderful experience. The staff helped me was incredibly friendly, knowledgeable, and patient. She took the time to answer all of my questions and helped me choose the right fridge without making me feel pressured.
The delivery team was just as impressive. They were professional, on time, and treated my home with care. When a small issue came up after the delivery, they came back promptly and fixed it without any hassle. It’s refreshing to see a company that stands behind its products and provides such excellent customer service.
I highly recommend this store to anyone looking for quality appliances and outstanding customer care. Thank you for making the whole process so easy!
23 juli 2026
Our customer service rep Harvey Saina…
Our customer service rep Harvey Saina made us feel very welcome to the store and was helpful in making our choice...
22 juli 2026
Antwoord van Canadian Appliance Source - Langley
Hi Greg,
Thank you for your kind review! We're delighted to hear Harvey Saina made you feel welcome and provided helpful guidance while making your choice. We truly appreciate your business and look forward to serving you again at CAS. We’d also love for you to share your experience with your family and friends!
CAS
Great service, happy with purchase
The sales person was super helpful. Got what we needed in the price we wanted. Great service. Great delivery service. Very happy with my new washing machine.
21 juli 2026
Antwoord van Canadian Appliance Source - Langley
Hi Sherri,
Thank you for your wonderful review! We're thrilled to hear our team helped you find the right washing machine at a price that worked for you, and that you had a great experience with both our service and delivery. We truly appreciate your business and look forward to serving you again at CAS. We’d be grateful if you recommended us to your family and friends!
CAS
Antwoord van Canadian Appliance Source - Langley
Hi Angie,
We are so pleased to hear that your purchasing process was quick and easy. We truly appreciate you taking the time to share your positive experience with us!
CAS
Professional and fast service.
We appreciated the fast service and honesty. Our appliances were delivered in a timely manner and in good condition, plus installed. Great experience. Took away old appliances which makes it even easier.
16 juli 2026
Antwoord van Canadian Appliance Source - Langley
Hi Erika,
Thank you for your wonderful review and for choosing CAS! We're so glad to hear you appreciated our fast, honest service and that your delivery and installation went smoothly. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Ordered online and was a smooth…
Ordered online and was a smooth transaction. Delivery was great!
10 juli 2026
Antwoord van Canadian Appliance Source - Langley
Hi Trish,
Thank you for your review and for choosing CAS! We're happy to hear your online order process was smooth and your delivery experience was excellent. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Service was very good and polite.
6 juli 2026
Antwoord van Canadian Appliance Source - Langley
Hello Allan
It was an absolute pleasure doing business with you, and we appreciate your kind words. We look forward to welcoming you back anytime!
Warm regards,
CAS
Ordered a freezer
Ordered a freezer, they suggested a delivery date of July 11; I called back on July 9 to find out what was happening, was told the freezer was still on order from the manufacturer and wouldn't arrive for 2-3 weeks.
I cancelled the order and bought the same freezer from Costco, who had it in stock. Paid 2% more. Worth it.
9 juli 2026
Review zonder uitnodiging
Antwoord van Canadian Appliance Source - Langley
Dear Chris Gursche,
Thank you for sharing your feedback with us.
To clarify our ordering process on canadianappliance.ca, customers must select their region to view local availability. In-stock items are clearly marked with a blue "In stock (Same/Next day delivery)*" tag.
After an order is placed, customers are prompted to select a preferred delivery date.
While selecting a date for backordered appliances does not guarantee delivery, we strive to keep all estimated dates as accurate as possible.
At the time you placed your order, the item was unfortunately unavailable. We are glad you were able to find the same model at another competitor.
Sincerely,
CAS
Antwoord van Canadian Appliance Source - Langley
Hello Jan,
We appreciate you letting us know everything went well with your experience.
We look forward to working with you again down the road!
Many thanks,
CAS
Antwoord van Canadian Appliance Source - Langley
Hello John
We are so glad to hear that you enjoyed collaborating with our team member and had such a pleasant experience.
We look forward to seeing you at the store on your next visit!
Respectfully,
CAS
The company is great
The company is great! Very professional, speedy service, friendly delivery drivers and great prices.
14 juni 2026
Antwoord van Canadian Appliance Source - Langley
Hi Roxanne,
Thank you for your kind review and for choosing CAS! We're glad to hear you were happy with our professional and speedy service, friendly delivery team, and great pricing. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs and feel free to recommend us to your family and friends!
CAS
Quick, easy and stress free
Harvie was helpful and listened to what I wanted without pressuring me into something more. It was a stress free and easy time and was very quick and efficient. The delivery was quick and easy as well and it was a great experience overall!!!
17 juni 2026
Antwoord van Canadian Appliance Source - Langley
Hi Tammy,
Thank you for your wonderful review! We’re glad to hear Harvie provided a stress-free, no-pressure experience and helped you find exactly what you needed. It’s also great to know the delivery was quick and efficient. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Antwoord van Canadian Appliance Source - Langley
Hi Lora,
Thank you for your wonderful review! We're glad to hear your ordering process was quick and easy, and that your delivery was seamless. We truly appreciate your business with CAS, look forward to serving you again, and hope you'll recommend us to your family and friends.
CAS
Great appliance shopping
Very helpful...courteous...good selection. ..and delivery was excellent and on time
16 juni 2026
Antwoord van Canadian Appliance Source - Langley
Hi R Warner,
Thank you for choosing CAS and for your kind feedback! We're glad to hear you were happy with our selection, courteous service, and on-time delivery. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
salesman efficient and knowledgeable
9 juni 2026
Antwoord van Canadian Appliance Source - Langley
Hi Linda,
Thank you for choosing CAS and for your feedback! We're glad to hear our sales team was efficient and knowledgeable. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs and feel free to recommend us to your family and friends!
CAS
exchange went smooth
Treshna was very helpful in processing my exchange smoothly
13 mei 2026
Review zonder uitnodiging
Antwoord van Canadian Appliance Source - Langley
Hi Sankar,
Thanks for your kind feedback! We’re glad to hear your exchange went smoothly. We appreciate your business with CAS and look forward to serving you again—please feel free to recommend us to your family and friends.
CAS
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