Initially the customer service was good. The delivery personnel were helpful and personable. However my fridge stopped working after they left. I called the sales person and left a message explainin... Toon meer
Bedrijf heeft geantwoord
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bought the fridge online, was delivered and installed by honestly the best team. they showed me everything, helped me remove a door to get int he house, will def use again. In house professional deliv... Toon meer
Bedrijf heeft geantwoord
I bought my appliances from “the other place” and this is a huge step up in service. Organized, friendly, professional, and the delivery and expert installation went very smoothly. Would buy appliance... Toon meer
Bedrijf heeft geantwoord
My sales representative, Mike Cole, was excellent. He understood my needs and educated me on the new appliances I was interested in, both the upside and the downsides of each (I bought 5 from him).... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Canadian Appliance Source - Toronto
Geschreven door het bedrijf
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contactgegevens
65 Dufflaw Rd., Unit 5, M6A2W4, Toronto, ON, Canada
- 4167825900
4,5
Uitstekend
2K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent Service from Start to Finish
Jay was extremely helpful, knowledgeable, and professional throughout the entire process. The whole team was friendly and professional, and the delivery was on time and seamless. Excellent service from start to finish. Highly recommend this store!
20 juli 2026
Antwoord van Canadian Appliance Source - Toronto
Hi Erkan,
Thank you for your wonderful review and for choosing CAS! We're thrilled to hear Jay and the rest of our team delivered such a seamless experience from start to finish. Your recommendation means a lot to us. We truly appreciate your business and look forward to helping you again in the future. If your family or friends need appliances, we hope you'll keep CAS in mind!
CAS
Antwoord van Canadian Appliance Source - Toronto
Hi Tony,
We're so glad to hear that our service was quick and efficient, and that you had a great delivery experience! We truly appreciate your positive feedback.
CAS
The delivery service news great
The delivery service news great! The purchase online was smooth and efficient.
26 juli 2026
Antwoord van Canadian Appliance Source - Toronto
Hi David,
Thank you for your wonderful feedback! We're so pleased to hear that our delivery service was great and that your online purchase was smooth and efficient. We truly appreciate your business!
CAS
Antwoord van Canadian Appliance Source - Toronto
Hi Hwachang,
We appreciate your feedback and are glad our staff provided professional assistance.
CAS
The agent was really helpful and…
The agent was really helpful and conducted himself in a very professional way.
8 juli 2026
Antwoord van Canadian Appliance Source - Toronto
Hi Osiel,
Thank you for your wonderful review! We're delighted to hear that our agent was so helpful and professional. We truly appreciate your business!
CAS
Would buy from them again
I bought my appliances from “the other place” and this is a huge step up in service. Organized, friendly, professional, and the delivery and expert installation went very smoothly. Would buy appliances from them again. Highly recommended.
23 juli 2026
Antwoord van Canadian Appliance Source - Toronto
Hi Paul,
Thank you for your fantastic review! We're thrilled to hear our team delivered a smooth, professional experience from purchase through delivery and installation. Your kind words and recommendation mean a great deal to us. We truly appreciate your business and look forward to helping you with your next appliance purchase. If your family or friends are in the market for appliances, we'd be grateful if you recommended CAS to them!
CAS
Perfect Delivery
bought the fridge online, was delivered and installed by honestly the best team. they showed me everything, helped me remove a door to get int he house, will def use again. In house professional delivery is the key.
27 juli 2026
Review zonder uitnodiging
Antwoord van Canadian Appliance Source - Toronto
Hello
We are thrilled to hear how accommodating and careful our delivery crew was while getting everything safely inside and set up!
We look forward to working with you again on your next home update.
With gratitude,
CAS
Antwoord van Canadian Appliance Source - Toronto
Hi Brian,
Thank you for your wonderful review! We're so happy to hear that you had an excellent delivery and overall experience with us. We truly appreciate your business.
CAS
My sales representative and delivery service/installation
My sales representative, Mike Cole, was excellent. He understood my needs and educated me on the new appliances I was interested in, both the upside and the downsides of each (I bought 5 from him). There was never any pressure, and I felt totally comfortable with his recommendations based on my needs. Overall, it was an excellent experience. The delivery of my appliances was very fast, and the delivery men/installers (Kevin and his coworker) were both excellent as well. My appliances wouldn't fit in my laundry room or my kitchen, so they removed a door and my refrigerator so they would fit. Never a complaint. They were both patient and very accommodating. I couldn't have asked for more. Overall, a very positive experience!
14 juli 2026
Antwoord van Canadian Appliance Source - Toronto
Hi Janice,
Thank you for your outstanding review! We're thrilled to hear Mike Cole provided knowledgeable, thoughtful, and pressure-free service while helping you select your new appliances. We're also glad Kevin and our delivery team went above and beyond to make sure everything was installed smoothly. We truly appreciate your business and look forward to serving you again at CAS. We’d be grateful if you recommended us to your family and friends!
CAS
The Best Professional service.
Jay handled everything I needed efficiently, professionally, and compounded with a great smile…
Hats off to Jay, and all the employees.
Big thanks to the amazing delivery crew.. fabulous experience.
19 juli 2026
Antwoord van Canadian Appliance Source - Toronto
Hi Mary,
Thank you for your fantastic review! We're delighted to hear Jay and our team provided efficient, professional, and friendly service throughout your experience. We truly appreciate your business and your kind words about our delivery crew. We look forward to serving you again at CAS, and we’d be grateful if you recommended us to your family and friends!
CAS
Lack of customer service
Initially the customer service was good. The delivery personnel were helpful and personable. However my fridge stopped working after they left. I called the sales person and left a message explaining what occurred. I NEVER received a call back. And it is almost a week. I engaged a handy man and he was able to balance the appliance and it is now working. I am dismayed that the customer service from the sales personnrndef the minute I paid for my purchase
18 juli 2026
Antwoord van Canadian Appliance Source - Toronto
Dear Fern,
Thank you for your feedback. We're sorry to hear about your experience. While we're glad the issue with your refrigerator was ultimately resolved, we understand how frustrating it must have been not to receive a response.
We have dedicated teams that handle post-delivery concerns to ensure customers receive the appropriate assistance, and we're sorry you weren't directed to the right team.
We appreciate you bringing this to our attention, as feedback like yours helps us identify opportunities to improve our communication and customer experience.
Thank you for sharing your experience with us.
Sincerely,
CAS
Antwoord van Canadian Appliance Source - Toronto
Hi Maria,
We are so glad to hear that our staff was helpful and answered all your questions. Thank you for your kind words!
CAS
Seamless experience from online…
Seamless experience from online shopping site to flawless, professional delivery, awesome job, 100% recommend
18 juli 2026
Antwoord van Canadian Appliance Source - Toronto
Hi Mark,
Thank you for your wonderful feedback! We're so pleased to hear that your online shopping experience was seamless and that our delivery was flawless and professional. We truly appreciate your recommendation and your business.
CAS
Fast delivery item new and not damaged
Fast delivery item new and not damaged, easy to buy and get all info about the product.Good e-commerce engine.
16 juli 2026
Antwoord van Canadian Appliance Source - Toronto
Hi Teodor,
Thank you for your wonderful review! We're so pleased to hear that your item arrived quickly and in perfect condition, and that you found our website easy to use and informative. We truly appreciate your business and look forward to serving you again.
CAS
Delivery is on time and installed the…
Delivery is on time and installed the appliance properly.
13 juli 2026
Review zonder uitnodiging
Antwoord van Canadian Appliance Source - Toronto
Hi Barbara,
We're so glad to hear that your delivery was on time and that your appliance was installed properly. We appreciate your positive feedback!
CAS
Based on our criteria Najeem was able…
Based on our criteria Najeem was able to narrow the list down to 3 refrigerators, so it it was easier choose from. He gave us time to decide and at no time was pushy. Delivery was smooth and the crew polite and on time.
7 juli 2026
Antwoord van Canadian Appliance Source - Toronto
Hi Alexander,
Thank you for choosing CAS and for sharing your experience! We're delighted to hear Najeem provided helpful, knowledgeable service and made the selection process easier and stress-free. We're also glad the delivery team provided a smooth and professional experience. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
From the beginning to end was stress…
From the beginning to end was stress free. Professional and kept us up to date with delivery
13 juli 2026
Antwoord van Canadian Appliance Source - Toronto
Hi Rose,
We're so pleased to hear that your experience was stress-free from beginning to end and that our team kept you updated on your delivery. We truly appreciate your business!
CAS
Antwoord van Canadian Appliance Source - Toronto
Hello Steven
We truly appreciate your business and are so glad we could help.
We look forward to seeing you at the store again soon.
With thanks,
CAS
"The service provided by this company is completely unacceptable. They treat their customers poorly, and a business operating under such standards should not exist."
I am writing to formally reject your offer of a $75 compensation. This is entirely unacceptable.
A certified technician has just inspected the stove and officially confirmed that the glass cooktop is severely defective and completely ruined, requiring a full replacement. This is a functional and structural defect, not a "surface stain" or "spillage" as you previously claimed.
Please be advised that under the Ontario Consumer Protection Act, appliances sold must be of merchantable quality and fit for purpose. Selling a floor model or "open-box" item does not legally absolve your company from liability for hidden structural defects that render the appliance unusable within days of delivery.
As a senior citizen close to 80 years old, the past two weeks have caused me immense stress, and your refusal to answer my numerous phone calls (nearly 20 attempts) is deeply disrespectful.
If this matter is not resolved immediately with a full refund or a complete replacement of the unit, I will take the following immediate steps:
File a formal complaint with Consumer Protection Ontario.
Initiate a claim in the Ontario Small Claims Court for a full refund plus damages for the stress caused.
Share my experience, along with your written responses, across all major social media platforms and public review sites to warn other consumers.
I expect a prompt resolution from management.
9 juli 2026
Review zonder uitnodiging
Antwoord van Canadian Appliance Source - Toronto
Dear Mark Khentov,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that you are not satisfied with your appliance.
We can confirm that the "out of the box" Frigidaire range you ordered was not previously used or sold to another customer.
Regarding your concerns about the cooktop issues that occurred after your first few uses, we see that you are currently in contact with our Aftersales team, and they have offered you compensation.
Sincerely,
CAS
Mike Cole is a great guy to deal with…
Mike Cole is a great guy to deal with and we have always received great products and great service from this place, enough so that leaving a review is our pleasure.
5 juli 2026
Antwoord van Canadian Appliance Source - Toronto
Hello Warren,
We are incredibly proud to hear that Mike Cole consistently delivers such a high-quality experience and that you have always been so pleased with your items.
We look forward to seeing you at the store for your future upgrades!
Best regards,
CAS
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