My online experience over email and chat line with Ali K., was amazing, he was able to answer all my questions and supply me with all information about the washer I was thinking of buying. This was... Toon meer
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Lees wat reviewers zeggen
Impressive company from start to finish! When our counter depth fridge needed replacement Adam C, from the Windsor showroom, 2601 Lauzon Parkway, was quick to answer the phone and found the ideal mod... Toon meer
Sales person Vicky Visser excellent. Advised on best choice and found best price. Delivered on time. Took away old. However did not put feet on dryer. Vicky arranged to come back soon as possible. Dis... Toon meer
Bedrijf heeft geantwoord
I did ask Arwyn for my issue regarding my fridge! I did get information right way! For me I will say he is very good professional, very good communication and lots of patience with the people to s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Canadian Appliance Source - Windsor
Geschreven door het bedrijf
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.
A word to describe Canadian Appliance Source would be UNIQUE. Our ability to stand apart lies with our two million online impressions we receive each day, our fully customized internal software that not only ensures customer satisfaction during each stage of their experience with us, but also a dream to work with for our employees. As you can see, our vision of customization goes far beyond just our sales experience with each customer. It trickles into the very meticulously created displays for each store to ensure that all products are displayed and presented to a higher quality than expected.
Working at Canadian Appliance Source offers staff the opportunity to improve each and every day. We believe in our values of respect, improvement, responsibility, and commitment to customer satisfaction and ensure that employees are given the tools and resources to live these values each day, at every store, at every level in the company.
Contactgegevens
2601 Lauzon Parkway, Building B – Unit 1000, N8T3M4, Windsor, ON, Canada
- 5193401911
4,4
Uitstekend
1K reviews
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I wish I could say nothing but nice things …
I wish I could say nothing but nice things about this company, but I simply can't. I had a thoroughly horrible experience with them and as a result, will never deal with them again.
Unfortunately, right from day one when the delivery company dropped off the fridge, I had issues. The doors were uneven, the fridge rolled forward whenever I tried to open the door, the fridge door stuck closed, and the refrigerator side would only cool to 49 degrees F. In other words, I received a lemon. The sales rep was never available to speak to and the different people I did speak with couldn't have been less helpful and clearly didn't communicate with one another.
Never again! They are very good at taking your money though.
9 juli 2026
Review zonder uitnodiging
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
I did ask Arwyn for my issue regarding…
I did ask Arwyn for my issue regarding my fridge!
I did get information right way!
For me I will say he is very good professional, very good communication and lots of patience with the people to solve their problems!
Thank you very much Arwyn,
God bless you
25 mei 2026
Review zonder uitnodiging
Antwoord van Canadian Appliance Source - Windsor
Hi Lidia,
Thank you so much for your thoughtful feedback! We’re delighted to hear Arwyn was able to assist you quickly and professionally with your fridge issue. His patience and communication truly make a difference, and we’ll be sure to share your kind words with him. We appreciate your support and look forward to helping you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Antwoord van Canadian Appliance Source - Windsor
Hi Darrell,
We appreciate your positive feedback regarding our stock, prices, and prompt delivery. We're so glad you had a great experience!
CAS
Sales person Vicky Visser excellent
Sales person Vicky Visser excellent. Advised on best choice and found best price. Delivered on time. Took away old. However did not put feet on dryer. Vicky arranged to come back soon as possible. Discovered washer was not plugged in. Had to move ourselves. We are seniors and husband has heart issues. So much for free installation. All good now.
17 maart 2026
Antwoord van Canadian Appliance Source - Windsor
Hi Barbara,
Thank you for sharing your experience and for your patience! We’re glad to hear that Vicky provided excellent guidance, helped you find the best price, and ensured timely delivery while taking away your old appliances. We apologize for the hiccups with the dryer feet and washer hookup, and we appreciate your understanding as we worked to resolve them.
We truly value your business and thank you for choosing CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends!
CAS
We had a leak after installation and…
We had a leak after installation and CAS promptly sent somone out to fix it
15 maart 2026
Antwoord van Canadian Appliance Source - Windsor
Hi Ann,
Thank you for your feedback! We’re glad we could promptly address the leak and ensure everything was fixed quickly.
We truly appreciate your business and are happy we could provide reliable support when you needed it. CAS looks forward to serving you again in the future—please don’t hesitate to share your experience with family and friends!
CAS
Flawless service from beginning to end.…
Everything went flawlessly from beginning to end. Our salesperson Anamika was great she provided us with fast and friendly service. She answered all of our questions and told us everything that we needed to know about dishwashers. The delivery was first thing in the morning, they called ahead with their arrival time. They were on time and very pleasant. They opened the box for us and then took away our old dishwasher. All done with quick and courteous service. So far we are happy with our KitchenAid dishwasher. It cleans well like it is suppose to and it is really very quiet.
13 maart 2026
Antwoord van Canadian Appliance Source - Windsor
Hi D Barker,
Thank you for your fantastic review! We’re thrilled to hear that Anamika provided fast, friendly, and informative service, and that your delivery team made the installation and removal smooth and courteous.
We truly appreciate your business and are delighted that you’re enjoying your new KitchenAid dishwasher. CAS looks forward to serving you again in the future—please feel free to share your experience with family and friends!
CAS
Azal was great
Azal was great. We told him what our needs were regarding a new refrigerator and he came up with a nice French door, bottom freezer unit that fit our needs perfectly. We've now had the fridge for a week and are very happy with it.
14 maart 2026
Antwoord van Canadian Appliance Source - Windsor
Hello Lawrence,
We’re delighted that Azal could find the perfect refrigerator for your needs and that it’s working out so well for you. We look forward to helping you with any future appliances!
Warm wishes,
CAS
We are very satisfied with the service…
We are very satisfied with the service provided by Azal Bodagh and the installation crew in regard to our latest purchase. Everyone involved was very professional in their respective duties making our purchase seamless.
10 maart 2026
Antwoord van Canadian Appliance Source - Windsor
Hello Randy,
It’s wonderful to hear that our team made your purchase and installation effortless and professional. We look forward to serving you again soon!
Best regards,
CAS
Professional and helpful support
Professional and helpful support , very attentive to details and any minor issues that arose. Great prices as well.
8 maart 2026
Antwoord van Canadian Appliance Source - Windsor
Hi Pat,
Thank you for your feedback! We’re glad to hear that our team provided professional, attentive, and helpful support, addressing any issues that came up, and that you were satisfied with our pricing.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to share your experience with family and friends!
CAS
Antwoord van Canadian Appliance Source - Windsor
Hello Scott,
We’re glad you enjoyed our selection and that everything arrived quickly! We look forward to helping you again in the future.
Best wishes,
CAS
Delivery team needs work
Our sales representative, Vicky, was very helpful and was able to answer all of our questions to get us exactly what we were looking for. The delivery team came before the estimated time, which was not good as no one was awake. They did come back during the time window. Appliances were delivered and installed as required. However, there was no final instructions, ie - they did not inform us that the dryer did not require outside venting. Instruction manual and some included parts and tools for the washer were just left on a random shelf without any word as to where they were left.
10 maart 2026
Antwoord van Canadian Appliance Source - Windsor
We’re thrilled everything went well for you! We look forward to helping you again whenever you need us.
All the best,
CAS
Antwoord van Canadian Appliance Source - Windsor
Hello Jasmin,
We’re glad you had a positive experience with our team—it was a pleasure assisting you. We look forward to working with you again or welcoming you back to the store.
Kind regards,
CAS
Our first time purchasing from this…
Our first time purchasing from this Dealer. Had a very good in-store experience and also a very good experience with the delivery of our brand new washer. Will definitely consider in the future for other appliances.
14 maart 2026
Antwoord van Canadian Appliance Source - Windsor
Hi,
Thank you for your wonderful feedback! We’re thrilled to hear that your first experience with CAS—from in-store to delivery of your new washer—was very positive.
We truly appreciate your business and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Your sales staff was very helpful
Your sales staff was very helpful. She showed us all the models, answered all of our questions.We found what we wanted in no time at all.
13 maart 2026
Delivery was supposed to come between 1…
Delivery was supposed to come between 1 and 5 pm. Showed up at almost 7pm. Guys were nice, but they didn’t bring a tape measure or any tools to connect the water line. I did it myself. L
11 maart 2026
A good overall experience.
The sales person was accommodating and helped us make a decision on our appliance. The delivery service was very prompt and careful when delivering it. Overall it was a good experience.
1 maart 2026
Antwoord van Canadian Appliance Source - Windsor
Hi Brett,
Thank you for your review! We're glad to hear that our salesperson was accommodating and helped you make the right decision, and that our delivery team was prompt and careful with your appliance.
We truly appreciate your business with Canadian Appliance Source and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends who may be in the market for appliances!
CAS
I am waiting for it to be delivered but…
I am waiting for it to be delivered but for now the salesperson was a 6
7 maart 2026
Antwoord van Canadian Appliance Source - Windsor
Hi Suzanne,
Thank you for your feedback and for choosing Canadian Appliance Source! We’re glad to hear you had a positive experience with our salesperson during the purchase process.
We appreciate your business and hope the delivery experience meets your expectations as well. If there’s anything you need in the meantime, please don’t hesitate to reach out. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends who may be looking for appliances from Canadian Appliance Source.
CAS
Had in stock with quite delivery date
27 februari 2026
Antwoord van Canadian Appliance Source - Windsor
Hi Lorrie,
We appreciate your kind feedback! It’s great to hear that the product you were looking for was available and that the delivery was quick and convenient.
Thank you for choosing CAS. We look forward to helping you again and would be grateful if you recommend CAS to your family and friends!
CAS
Back ordered. No one inform me until I call.
Placed an order for a Maytag washer, waited until the delivery day just to find out that the washer is back ordered. Replaced with another brand/model, delivered, the delivery guy wouldn't connect the extension drain hose.
4 maart 2026
Antwoord van Canadian Appliance Source - Windsor
Dear Eric,
Thank you for your feedback.
Regarding your order for the Whirlpool washer, our records show that the order was placed on March 6th and delivery was scheduled for March 9th.
The appliance was successfully delivered on that date.
Our team was unable to install the drain hose because your home setup requires a drain hose extension. This is not a standard service we offer.
Our team spoke with you on the same day to explain the situation.
We apologize for any inconvenience this may cause.
Sincerely,
CAS
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