The company substituted around 30% of my order without any prior notifications or acknowledgment after the fact. I only found out what went wrong when I contacted them. I have since requested tha... Toon meer
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Unfortunately all bags were stuck together making it hard to open. Was substituted a product which was of no use to us as no-one liked it. No offer to send original selection. Got an email citing staf... Toon meer
Ordered sweets from this company which was wrong. I have sent several emails trying to sort it over 2 months and still no response. Terrible customer service. Wouldn’t use this company again.
arrived well packed in good time and just as I expected. All sweets were nicely packed in their own bags and my son was pleased with them. Have had several orders and never been disappointed by any,
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It was lovely to receive these sweets…
It was lovely to receive these sweets easy to order and very quick to arrive thankyou
Being able to enjoy the sweet i loved…
Being able to enjoy the sweet i loved when I was a child jelly babies dolly mixtures and can enjoy 😉 them whenever I like
Absolute rip off avoid buying from this company…
When you pay a lot of money for what you advertise you expect what your advertising. First time I had ordered and never again! I have been completely ripped off and you as a business has done nothing about it, emails saying your short staffed! All sweets were underweight 100g bag yet weight is 80g on each bag, I have sent you pictures of them unopened on the scales! Disgrace!!
Not received it yet,.
Very nice and quick delivery thank you 🙏
Very nice and quick delivery thank you 🙏
Avoid at all costs!
Avoid at all costs!
I received 3x substitutions in my delivery. I did not authorise any substitutions, nor was I offered the opportunity to choose them. I don't like any of the substitutions that were sent sweets I don't like. Despite numerous emails (most of which have been ignored), I am still waiting for my refund, 4 months later.
Product excellent but delivery by yodel…
Product excellent but delivery by yodel was poor.was due Friday but said they could not find me.del Saturday ok as this time driver rang me.
2 weeks and still not delivered!
*update*
Received contact back, there warehouse is currently investigating the missing sweets, awaiting a reply for the outcome
My mum ordered sweets here on the 1st july, received confirmation email, 2-3 working days delivery - about average. Fast forward to today 16th july still no sweets have arrived. After reading some reveiws here it's not just me its happened to and a regular thing. Company have been emailed,no response yet.
Steer clear from ordering, you won't receive your goods, at least not in the allocated delivery frame, or if they show up at all.
I bought about £30 worth of sweets and…
I bought about £30 worth of sweets and my delivery was all but melted which none was edible I have emailed and have had no answer angry at this company
Wrong items delivered
Wrong items delivered. Chocolate and fudge melted inside the packaging which was a broken reused box, prior to delivery. Left out in the heat without even knocking to say it was here. Raised a complaint with photos of edible/incorrect products on the same day and was emailed to say they are understaffed and unable to respond. DO NOT ORDER FROM HERE YOU MAY AS WELL BIN YPIR MONEY.
Send the wrong items and refuse a refund!
The products themselves were perfectly fine however they charged me for a 1kg pack of sweets but only sent me a 100g one. An easy mistake to make but then, despite numerous attempts to engage with customer services they just kept promising to get back to me, over several months, and simply never actioned the issues
not the best sweets I've tasted
Faces sent instead of chocolate mice
Faces sent instead of chocolate mice, dizzy chocolate buttons not nice
Love the sweets and the bags a just big…
Love the sweets and the bags a just big enough for a treat
All good thanks they all lovely
All good thanks they all lovely
Sorry but I received a bag of liquorice…
Sorry but I received a bag of liquorice allsorts they were in date till October 26 but we're mouldy
Great variety and quick delivery.
Great variety and quick delivery.
DONT ORDER
I ordered my chocolates on the 10th June and it’s been a whole month and they’ve only just arrived! Absolutely rubbish customer service, I’ve asked for a refund 4 times now on emails and have had no response. Will not be ordering again.
Did not receive my delivery .
Did not receive my delivery .
Still waiting for a refund after 2 months
They are not talking
Now going down the legal route as I am not waiting any longer
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