Capquest Reviews 

A very understanding and empathic company...when I get in contact they always put me at ease and help to resolve my questions confidently and competently..thankyou

Went through all my details with kind and respectful

Very polite and helpful customer service agent. Spoke clearly and took time to explain and assure me he would deal with the matter.
Very satisfied with his support.

I was treated with respect and understanding by a very efficient lady.

Great lady answer the phone very polite and most helpful, thank you

Shane was easy to talk to as he appeared to be very sympathetic. Thank you

Horrendous experience will not be calling again!

The lady was very pleasant and helpful.

Excellent lady on the phone

The agent i spoke to about our account was very helpful and i was able to get our account paid with no problems so everything is just fine

Very good communication and understanding . Very helpful. Thank you

Don't pay anything unless they can provide detail of credit agreement and when it was taken out. Just spoken with them following a letter saying I owed close to £300 with the original debt to Shop Direct. I queried this as I believed I didn't owe anything. The young lady was very helpful and after checking said that due to the age of the account they would close the account with zero debt and send a letter of confirmation. After 6 years it's statute barred but I still think I never had the debt in the first place.

Your Agent was very helpful and helped me sort out my plan going forward. I want the debt cleared next year, not 2028.
All good.

I tried numerous times to register to online account but was not able to do so. I contacted the team by phone and was reassured that I will be able to do so after they forwarded me a reference number which was the same number I already used trying to register to online account , and which appears on all paperwork from Capquest

Currently in breathing space but they still insist on trying to contact me which is wrong and also I think unlawful!

I asked to make a counter offer and was told I would her back by the next day, I am still waiting for them to tell me the outcome

I’d give less if I could

Received a settlement fee, decided to pay it in full to get them off my back.

12 hours later saying that it’s no longer active and I owe the rest still.

Absolute con, don’t listen to them continue to ignore there calls and messages

I am going through a really rough time in life and your employee's that I have spoken to on both occasions have been exceptional and a true credit to your company. And your company in general from the beginning have been nothing but nice and considerate. And with all my heart I thank you and the call advisor s for all the support you have given me .