Wally Health - Flatiron Reviews 10

I had an appointment this morning which I checked in within the grace period, and proceeded to wait in the lobby to be seen - as there is no one on the actual floor from Wally to speak with. 12 minutes later someone came out to try and gaslight me and tell me I had missed the check in grace period. Of course I said, that is not true and proceeded to show the text confirmation I received after checking-in in time. I was then told that I was not in the waiting area, which of course I was, as I had only taken the elevator straight up to the We work floor where their "offices" are. Finally they offered to reschedule me to another day/time even though I was present in a timely manner for my appointment. All in all a horrible experience and worse customer service.
I will not be renewing.

Professional, kind, and thorough dental care.

Really kind people.

Great experience!!!!
Great team
Dr Gabriel is great!
Saw difference in my teeth when I left
So great! Thx Wally!

Wally Dental on E 28th St in Manhattan was a great experience from start to finish. The office is clean, modern, and welcoming, and the staff made me feel comfortable as soon as I walked in. Everyone was friendly, professional, and efficient, which made the whole visit smooth and stress-free.

The dentist was thorough, patient, and took the time to explain everything clearly without making me feel rushed. I really appreciated the attention to detail and how genuinely caring the team was throughout the appointment. It’s not always easy to find a dental office that combines professionalism with such a warm, personal touch.

I highly recommend Wally Dental’s E 28th St location to anyone looking for quality dental care in Manhattan.

Just great care and service. Gabriel rocks… he deserves a raise!!

Joana and Gabriel were phenomenal. They made the experience seamless. Gabriel was very transparent and was thorough when it came to treatment planning.

I went for an initial visit. I purchased a yearly membership. Office space is weird; it's located in a We Work Space. They told me a need a deep clean which would cost $700 and scheduled me for 8 days later (tomorrow, Feb 20 @ 8:30AM). I returned home, cancelled the Wally appointment, made an appointment with my regular dentist who has a fully equipped professional office. I had a full check up and deep clean for $160 including my 2026 deductible. I was shocked to see Wally Dental charge my credit card $680. I have disputed the charge with my credit card company and will be contacting NYC's Department of Investigations Fraud and Corruption Division.

Awesome customer service & very affordable

The actual visit was good as far as the cleaning, X-rays and prep for the whitening trays.
Unfortunately all the additional information about my teeth was all wrong. The hygienist was insisting multiple times that I needed a mouth guard because I grind my teeth and the dentist who examined my teeth online said I needed to have a wisdom tooth pulled and needed work on another tooth and I should get it done as soon as possible because both teeth are in danger of cracking.
I was a little bit surprised because just six months ago I had been to the dentist and there were none of these issues, but I did take them seriously and made a dental appointment for the next day.
Where the dentist who actually examined my teeth, said there was nothing wrong with them.
She did say they did a good job with the cleaning.
We’ll see how the trays come I’m hoping they work as good as I’ve heard they do.
Moving forward, I would be getting additional cleanings there are but certainly not taking any dental advice.