CarGo Location Reviews 

The car hire from CarGo, Arles went smoothly, but a month afterwards the company have taken over 100 euros from my account without any explanation. I have emailed and had no response.

Merci Rodolphe pour votre aide! CarGo Frejus. Service sourire. 😄

Habitué de cette agence quand je viens à la Réunion, j'ai été cette fois très refroidi et
interloqué. Perte de temps importante au moment de rendre la voiture et de prendre
l'avion... La visite de contrôle sent la chasse à la franchise jusqu'à allerpasser la main
sous le pare-choc avant déjà abimé et noté lors de la réception du véhicule. Il me
demande des photos du dessous de la voiture à cet endroit !!! En passant la main sous
le pare-choc il a les doigts recouverts de poussière blanche et me dit que c'est de la
peinture????? Pourquoi passe-t'il la main puisqu'on ne voit rien en regardant le pare-
choc dont la rayure est connue??? Lui sait pourquoi!!! Le pare-choc eut été noir, la
poussière du dessous serait toujours blanche....En fait, pour les mêmes rayures jamais
réparées d'une location à l'autre, l'agence pourrait facturer successivement et
abusivement le même dommage. Il ne faut pas simplement photographier pour
défendre ses droits mais littéralement scanner la voiture dès sa prise en charge.
Finalement, il a reconnu que sa tentative de mettre la main sur la franchise était
encore moins fondée que le passage de ses doigts sous la pare-choc....

Car was fine and good price.
However we returned car on Monday and still today (Friday) they have not released deposit back to our account. We also booked online and initially wanted car Friday to Wednesday - after picking up Friday we called straight away to request to shorten the rental period to Monday, which was agreed. On returning the car in Monday we were informed the full rental period would be charged.

When booking, we opted for an additional full insurance package that included the "out-of-hours surcharge." However, upon arrival—after our flight was delayed—we were confronted with a €65.00 charge for this service, even though the online terms and conditions make no mention of it and the booking form states it is included. When returning the car, we were confronted with the issue that the vehicle hadn't been washed. (I naturally have photos of the car; while there is indeed some dust or sand on it, it is certainly not excessively dirty.) Yet, we were charged €100.00 for this. It is truly unbelievable. Now I have received an email asking for a review; I intend to complete it only after receiving a reply to this message, as I still hope we can resolve this matter properly. To be perfectly honest, we are hugely disappointed with the "service" and feel we are being treated unfairly through the imposition of such exorbitant charges.

Cargo refuses to release the deposit despite there being no outstanding invoices

They bait you with cheap, reasonable prices to trick you into creating an account with all your information, incl driver license - only to tell you afterwards that nothing is available in that time slot! We tried different categories - went through the whole process of booking - only to be told 'the payment is cancelled, because there is no car available - try another categorie' every time!