Martina von Carolina Herrera, hatte schnell erfasst woran das Problem lag, half mir schnell und machte einen sehr professionellen Eindruck! Ich danke Ihr nochmals fürs helfen!
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Quero deixar aqui o meu agradecimento especial a atendente Stefania R , pois imediatamente resolver minha solicitação, foi muito simpática e educada . Atendimento nota 1000! Gostaria de ressaltar qu... Toon meer
Bedrijf heeft geantwoord
Obrigada Karolina P pela gentileza de me ajudar estava desesperada medo de perder meu dinheiro eu não sabia resolver esse problema da volta da minha encomenda que eles recusaram a portaria mas a... Toon meer
Bedrijf heeft geantwoord
Estava monitorando o site constantemente para compra de um perfume que está esgotado no mundo! Não achava de forma alguma, e quando ficou disponível no site, fiquei tão ansiosa que realizei a compra e... Toon meer
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Bedrijfsgegevens
Over Carolina Herrera
Geschreven door het bedrijf
The House of Herrera is defined by the iconic style and effortless sophistication of its founder Carolina Herrera, launching Carolina Herrera New York in 1981.
Carolina Herrera New York is our luxury fashion and beauty house renowned for its fashion-forward collections and world-class couture atelier.
Encompassing fragrances and a newly launched, fully customizable makeup collection, Carolina Herrera Fragrances reflects the effortless sophistication and iconic style of founder Carolina Herrera.
Contactgegevens
4,6
Uitstekend
734 reviews
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Heeft 94% van zijn negatieve reviews beantwoord
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Problème d'odeur sur flacon 50ml
Bonjour, je vis une expérience absolument lamentable. J'ai acheté fin d'année un coffret good girl et un flacon de parfum de good girl de 150ml, j'en ai eu pour plus de 220 €. Et dans le coffret le flacon de 50ml n'a pas la même odeur que d'habitude, alors que celui de 150ml n'a aucun problème. Ça fait plus de 7 ans que j'achète ce parfum et que je le porte donc je sais de quoi je parle. Et bien j'ai fait une réclamation sur le site Carolina Herrera, qui m'a demandé plein de renseignements que j'ai fourni et notamment une vidéo du produit, je ne vois pas l'intérêt de cette demande puisque c'est l'odeur qui a un problème et non le contenant mais bref, j'ai fait ce qu'ils me demandaient. Ça fait 3 mois que ça dure!!! ils ne veulent rien savoir. Et maintenant encore pire ils ne répondent plus à mes mails, c'est vraiment lamentable. Je me retrouve avec un flacon de parfum de Good Girl, que j'ai payé suffisamment cher et que je ne peux pas utiliser!! Ils ne me proposent aucune solution. Cliente depuis plus de 7 ans chez eux j'estime avoir un peu plus de considération. Sans cela, ils ont une obligation de résultat, ce n'est quand même pas sorcier de le proposer de me l'échanger, je ne demande pas d'être remboursé sur la totalité puisque mon 150ml n'a aucun problème mais au moins m'échanger celui de 50ml qui a un problème. Voilà où j'en suis, c'est déplorable. 3 mois sans solution !!!
23 januari 2026
Review zonder uitnodiging
Antwoord van Carolina Herrera
Bonjour,
Nous sommes sincèrement désolés de lire votre expérience et comprenons pleinement votre frustration face à cette situation, d’autant plus après plusieurs années de fidélité envers notre marque.
Soyez assurée que votre demande est prise au sérieux. Notre service client va reprendre contact avec vous dans les plus brefs délais afin de faire le point sur votre dossier. Lors de ce suivi, il vous sera demandé de bien vouloir fournir à nouveau l’ensemble des éléments nécessaires au traitement de votre réclamation qualité, afin que celle-ci puisse être étudiée dans les meilleures conditions.
Nous vous remercions pour votre patience et votre compréhension, et restons pleinement engagés à vous apporter une solution.
Votre Équipe Carolina Herrera
No stars .I am extremely disappointed…
No stars .I am extremely disappointed with my experience. I purchased a Carolina Herrera bag (Order No. 1840220100023620) and discovered a defect that was not caused by my wear and tear in any way. The issue was clearly due to poor material quality and construction — all four corners failed in the exact same way, which shows this was a manufacturing defect, not customer misuse. A luxury bag should never fall apart like this under normal use.
I contacted customer service at contact.us@chcarolinaherrera. provided photos, and explained everything clearly. Instead of taking responsibility, I was repeatedly referred back and forth to people who offered no real help. There is no proper option on the website to select the issue, and every response was just another apology with no actual resolution. You all work together, so the constant runaround needs to stop.
Because the defect was clearly due to your materials and workmanship, and because I could not get any meaningful assistance, I had no choice but to escalate this issue to the Better Business Bureau. It is unacceptable that a luxury brand forces customers to go through the BBB just to be acknowledged.
I hope the company finally starts taking responsibility for product defects instead of offering empty apologies and sending customers in circles with no solution.
--
Your response makes it clear that my original message was not actually read. I already contacted the email you listed, and they were unable to help. Repeating the same information back to me is not assistance — it’s just another example of the ongoing runaround I’ve received from your company.
The lack of accountability and the refusal to address the issue directly is extremely disappointing and reflects poorly on your customer service. I expect a real resolution, not another redirect to the same place that has already failed to help.
29 maart 2026
Review zonder uitnodiging
Antwoord van Carolina Herrera
Hi,
Thank you for taking the time to share your feedback, and we are sorry to hear about your experience.
After reviewing your case, we can confirm that your order was placed through the CH Carolina Herrera website (https://chcarolinaherrera.com/). Please note that our team exclusively handles requests related to the Carolina Herrera website (https://www.carolinaherrera.com/), which operates separately.
To ensure your concern is properly addressed, we kindly ask you to contact the relevant team directly at customers@chcarolinaherrera.com. They will have full access to your order details and will be best placed to assist you further.
We understand how disappointing this situation must be, and we sincerely hope the appropriate team will provide you with a prompt and satisfactory resolution.
Your Carolina Herrera Team
Quiero agradecer por la excelente…
Quiero agradecer por la excelente atención que recibí de Camilo V. Tuve un inconveniente con la tarjeta regalo, pero me resolvieron de muy buena manera y con prontitud.
Sin duda su calidad no solo en producto sino también en atención al cliente, se agradece ¡Buen día!
26 maart 2026
Review zonder uitnodiging
Antwoord van Carolina Herrera
Estimada Valeria,
Gracias por compartir su experiencia.
Nos alegra saber que Camilo pudo asistirle de manera rápida y eficaz con el inconveniente relacionado con la tarjeta regalo. Agradecemos sinceramente sus amables palabras sobre la calidad de nuestros productos y de nuestro servicio de atención al consumidor.
Esperamos poder darle la bienvenida de nuevo pronto en Carolina Herrera.
Saludos,
Su Equipo de Carolina Herrera
Fui muito bem atendido
Fui muito bem atendido, consegui resolver o que precisava de maneira rapida e eficaz
1 april 2026
Review zonder uitnodiging
Antwoord van Carolina Herrera
Boa Tarde Edenilton,
Agradecemos pelo seu feedback.
Ficamos muito felizes em saber que o atendimento foi excelente, com toda a educação e atenção que você merece.
Na Carolina Herrera, buscamos sempre oferecer um serviço à altura da elegância da nossa casa, e saber que isso foi reconhecido nos enche de alegria.
Caso precise de algo mais, estaremos à disposição.
Atenciosamente,
Equipe Carolina Herrera
FedEx lost my package and I contacted…
FedEx lost my package and I contacted the customer service. Amira has been extremely helpful in resolving my issue without hesitation. Extremely professional.
14 maart 2026
Review zonder uitnodiging
Antwoord van Carolina Herrera
Dear Tom.
Thank you for your feedback.
We are sorry to hear about the issue with your delivery, but we are happy that our brand ambassador Amira was able to support you and resolve the situation promptly. Providing professional and efficient service is very important to us, and it’s wonderful to know that your experience reflected this.
Your feedback truly means a lot, and we will be sure to share your compliments with Amira.
Thank you for choosing Carolina Herrera. We look forward to serving you again soon.
Your Carolina Herrera Team
Amei o atendimento atendente super…
Amei o atendimento atendente super educada e paciente
31 maart 2026
Review zonder uitnodiging
Antwoord van Carolina Herrera
Prezado Davi,
Obrigado pelo seu feedback.
Nosso principal objetivo é proporcionar uma experiência que exceda suas expectativas. É com grande prazer que lemos seu feedback positivo e gostaríamos de agradecer por nos contar sobre sua satisfação.
Seus elogios nos reforçam em nosso esforço diário para oferecer o melhor aos nossos clientes.
Caso necessite de alguma assistência, não hesite em nos contatar.
Em nome da Carolina Herrera desejamos a você um ótimo dia.
Atenciosamente,
Equipe Carolina Herrera
Pedido por tienda online realizado día…
Pedido por tienda online realizado día 1 de marzo, PVP realizado 1 de marzo, devolución depositada en punto de recogida hecha 13 de marzo, a día de hoy 29 de marzo sigo a la espera de que M realicen el cargo en mi tarjeta bancaria, me parece una vergüenza.
29 maart 2026
Review zonder uitnodiging
Thank you Amira
I absolutely love Carolina Herrera and their products never disappoint. I recently reached out to their customer service team, and I had such a great experience. A lovely representative named Amira assisted me, and she was helpful and friendly.
27 maart 2026
Review zonder uitnodiging
Antwoord van Carolina Herrera
Dear Wateen,
Thank you for your feedback!
Our main objective is to provide an experience that exceeds your expectations. It is with great pleasure that we have read your positive feedback, and we are delighted to know that Amira was very helpful throughout the process.
We hope you continue to enjoy your products! We hope to welcome you back soon.
If you need any further assistance, please do not hesitate to contact us.
Our team wishes you a great day!
Kind regards,
Your Carolina Herrera Team!
A pessoa que me atendeu foi muito…
A pessoa que me atendeu foi muito gentil e passou informações direcionadas
27 maart 2026
Review zonder uitnodiging
Antwoord van Carolina Herrera
Prezada Audrey,
Ficamos imensamente felizes em saber que a nossa equipe de suporte Carolina Herrera proporcionou a você uma experiência tão positiva.
Estamos aqui para fornecer um serviço rápido, eficiente e atencioso, e é ótimo saber que conseguimos atender às suas expectativas.
Agradecemos por escolher Carolina Herrera como sua opção de compra e estamos à disposição sempre que precisar.
Atenciosamente,
Equipe Carolina Herrera
Excelente atención y rápida solución
Excelente atención y rápida solución
25 maart 2026
Review zonder uitnodiging
Antwoord van Carolina Herrera
Estimada Candy,
Gracias por su valoración.
Nos alegra saber que recibió una atención excelente y que su solicitud pudo resolverse rápidamente.
Agradecemos su confianza.
Esperamos poder darle la bienvenida de nuevo en Carolina Herrera pronto.
Un saludo,
Su Equipo de Carolina Herrera.
Excelente atendimento do Adysson!!!
26 maart 2026
Review zonder uitnodiging
Antwoord van Carolina Herrera
Prezada Júlia,
Nosso principal objetivo é proporcionar uma experiência que exceda suas expectativas. É com grande prazer que lemos seu feedback positivo sobre o atendimento do Adysson e gostaríamos de agradecer por nos contar sobre sua satisfação.
Seus elogios nos reforçam em nosso esforço diário para oferecer o melhor aos nossos clientes.
Caso necessite de alguma assistência, não hesite em nos contatar respondendo a este e-mail.
Em nome da Carolina Herrera desejamos a você um ótimo fim de semana.
Atenciosamente,
Equipe Carolina Herrera
Abir was very helpful through a long…
Abir was very helpful through a long and arduous process, but they sorted the problem and resolved as quickly as they could! Very happy with the service
26 maart 2026
Review zonder uitnodiging
Antwoord van Carolina Herrera
Dear Customer,
Thank you for taking the time to leave us this wonderful review about the support your have received from Abir, she will be thrilled about your 5 Star review!
We are overjoyed to hear that you received immediate assistance and that everything went smoothly. Your feedback is greatly appreciated.
That being said, we look forward to welcome you back to Carolina Herrera soon.
Your Carolina Herrera Team
No dia 12/03/2026 entrei em contato…
No dia 12/03/2026 entrei em contato pelo WhatsApp preocupada com minha encomenda que achei que nao tinha recebida, na verdade tudo nao passou de um feliz engano. A colaboradora, Bruna se mostrou muito prestativa e disposta a me ajudar. Tudo certo no final! Satisfeita estou e continuarei sendo cliente.
12 maart 2026
Review zonder uitnodiging
Antwoord van Carolina Herrera
Prezada Vanda,
Ficamos imensamente felizes em saber que nossa equipe de suporte Carolina Herrera proporcionou a você uma experiência tão positiva e eficiente. Agradecemos por compartilhar a experiência que teve com à atendente Bruna conosco!
Estamos aqui para fornecer um serviço rápido, eficiente e atencioso, e é ótimo saber que conseguimos atender às suas expectativas.
Agradecemos por escolher Carolina Herrera como sua opção de compra e estamos à disposição sempre que precisar.
Atenciosamente,
Equipe Carolina Herrera.
Queria agradecer a Stefania R pelo…
Queria agradecer a Stefania R pelo ótimo atendimento via WhatsApp, tive um pequeno problema com a entrega e já foi resolvido meu pedido está a caminho . Obrigada pelo suporte e atenção 🙏🏻
24 maart 2026
Review zonder uitnodiging
Antwoord van Carolina Herrera
Prezada Mariana,
Agradecemos pelo seu feedback.
Ficamos muito felizes em saber que o atendimento foi excelente, com toda a educação e atenção que você merece.
Tenha certeza de que compartilharemos suas palavras com a Stefania!
Nosso objetivo é sempre oferecer a melhor experiência possível, e comentários como o seu nos motivam a seguir nesse caminho.
Caso precise de algo mais, estaremos à disposição.
Em nome da Carolina Herrera, desejamos a você um bom dia!
Estou satisfeito com a compra até o…
Estou satisfeito com a compra até o momento! Estava com dúvida ref ao endereço de entrega, mais entrei em contato a atendente Karolina P. verificou no sistema e está tudo certo. Muito obrigado pelo atendimento.
23 maart 2026
Review zonder uitnodiging
Antwoord van Carolina Herrera
Prezado Thiago,
Nosso principal objetivo é proporcionar uma experiência que exceda suas expectativas. É com grande prazer que lemos seu feedback positivo e gostaríamos de agradecer por nos contar sobre sua satisfação.
Seus elogios nos reforçam em nosso esforço diário para oferecer o melhor aos nossos clientes.
Caso necessite de alguma assistência, não hesite em nos contatar.
Em nome da Carolina Herrera desejamos a você um ótimo dia.
Atenciosamente,
Equipe Carolina Herrera
Fui muito bem atendida pela Bruna
Fui muito bem atendida pela Bruna, no Whatsapp.
23 maart 2026
Review zonder uitnodiging
Antwoord van Carolina Herrera
Prezada Gabriela,
Agradecemos por compartilhar a sua experiência positiva!
Ficamos felizes em saber que você teve um atendimento excelente com a Bruna.
Nossa equipe sempre se esforça para ajudar prontamente e acompanhar de perto cada caso.
Estamos aqui sempre que precisar.
Atenciosamente,
Equipe Carolina Herrera
Experiment zur Schmerzgrenze der Konsumenten
Man fragt sich inzwischen, ob man Parfum kauft oder an einem stillen Experiment zur Schmerzgrenze der Konsumenten teilnimmt.
Carolina Herrera Cedar Chic kostet aktuell 260 Euro für 100 ml auf der offiziellen Website. Noch im Dezember lag der Preis bei etwa 230 Euro. Rund 30 Euro mehr innerhalb weniger Monate, ohne neue Version, ohne erkennbare Veränderung, ohne spürbaren Mehrwert.
In einer Branche, die so gerne von Emotion, Handwerkskunst und Duftleidenschaft spricht, wirkt eine solche Entwicklung bemerkenswert kühl kalkuliert. Der Eindruck entsteht, dass nicht mehr die Kreation im Mittelpunkt steht, sondern die Frage, wie weit sich Preise nach oben verschieben lassen, bevor Begeisterung in Ernüchterung umschlägt.
Vielleicht ist genau das der neue Luxus: nicht mehr der Duft selbst, sondern die Bereitschaft, immer höhere Summen dafür zu akzeptieren. Für mich persönlich bleibt vor allem ein Gefühl zurück Distanz. Und die leise Erkenntnis, dass etwas, das einmal Freude gemacht hat, zunehmend seinen Zauber verliert.
21 maart 2026
Review zonder uitnodiging
Antwoord van Carolina Herrera
Liebe Irma,
vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Anliegen mitzuteilen.
Zu Ihrem Feedback können wir bestätigen, dass wir stets bemüht sind, in jedem Bereich unserer Geschäftstätigkeit hohe Standards einzuhalten.
Wir gehen auf jede Beschwerde mit größter Sorgfalt ein, da es eines unserer Hauptziele ist, die Kundenzufriedenheit sicherzustellen und die Qualitätserwartungen an unsere Produkte und Dienstleistungen zu übertreffen.
Aus diesem Grund haben wir Ihre Nachricht an die zuständige Abteilung weitergeleitet.
Wir hoffen, dass diese Erfahrung Sie nicht davon abhält, Carolina Herrera auch in Zukunft zu vertrauen.
Ihr Carolina Herrera Team
I purchased a 10ml rollerball of tge…
I purchased a 10ml rollerball of tge bew blush perfume. It arrived in a huge box but despite this the roller ball bottle was smashed. I contacted tge company who wanted photographic evidence . I sent this ... now a week later they are investigating !!! Meaning they think I am lying ???? Disgusted that a high end brand are treating customers like this and I can see from reviews that soneone else has had the sane experience will not purchase from them again . DO BETTER!!!
16 maart 2026
Review zonder uitnodiging
Antwoord van Carolina Herrera
Dear Carrie,
Thank you for sharing your experience. We are sorry to hear about the condition in which your item arrived and understand your frustration.
Please be assured that we take all quality issues seriously and have reached out to you privately to follow up on this matter directly. Our goal is always to ensure that our customers receive high-quality products and a satisfactory service experience.
We appreciate your patience and hope to be able to address your concerns as quickly as possible.
Your Carolina Herrera Team
Martina did an excellent job responding…
Martina did an excellent job responding on behalf of Carolina Herrera to the delayed FedEx package. She helped find the package at FedEx and was always cheerful and helpful. It made the frustrating experience with FedEx more bearable. She demonstrated the attention to detail that Carolina Herrera is known for.
18 maart 2026
Review zonder uitnodiging
Antwoord van Carolina Herrera
Dear Joyce,
Thank you for taking the time to share your experience with us.
We are truly sorry for the inconvenience caused by the delay with your FedEx delivery. However, we are happy to hear that our brand ambassador Martina was able to support you throughout the process with efficiency, positivity, and care.
Providing attentive and personalised service is at the heart of our values, and we are pleased that this helped make a frustrating situation more manageable for you.
We hope you are now enjoying your order and remain at your full disposal should you need any further assistance.
Your Carolina Herrera Team
Outstanding,Beyond Expectations.
First of all a mention to Yukyin C.
Great customer service in replying to emails so quick,When i say quick i mean like 10 to 15 minutes,At least in my communication anyhow.
Some companies take days to reply.
Very kind words wrote in reply about my feedback regarding recent purchase and complimenting on the service i received.
Thank you.
The packaging is more than what id expect from buying just one bottle of Fragrance,They go above snd beyond than what they need to.
The quality of the box it comes in id say is Premium not some cheap cardboard box.
All wrapped in a bow with a few little free gifts and a thank you card in an envelope,As well as a copy of your Order,Also in an Envelope.
Its all a very nice touch to make you feel special and appreciated as a customer.
If only all companies where like this.
I was so gratefull for what i received and in a way i received it i immediatly made another purchase.
212 Black Elixer 100ml
Bad Boy Elixer 100ml.
Amazing fragrances they smell divine.
Thank you to ALL the team who come together in making customers purchases extra special.
Bless you all.
Michael.
20 maart 2026
Review zonder uitnodiging
Antwoord van Carolina Herrera
Good afternoon,
We would like to thank you for taking the time to tell us about your satisfaction.
Our main objective is to provide an experience that exceeds your expectations. It is with great pleasure that we have read your positive feedback regarding the service provided by Yukyin. We will certainly pass your comments on! We are beyond pleased to hear that you really liked our packaging as well as your fragrance!
Your compliments reinforce us in our daily effort to offer the best to our customers.
If you need any further assistance, please do not hesitate to contact us. We hope to welcome you back soon!
Our team wishes you a great day!
Kind regards,
Your Carolina Herrera Team
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