Cashpassport Reviews 

Was told a new card would be arriving as my old was expired but it never came then was charged inactivity fee which I think is unfair when they didn’t send the new issued card.

I’ve been periodically trying to sort out my dad’s estate. He has a couple of hundred pounds on his Cashpassport cards. It’s an absolute nightmare trying to address this with them. It’s hard enough dealing with grief let alone trying to address this. It’s like they are purposely trying to make this as difficult as possible.

DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES! 2500 LOADED ONTO CARD ON THE THURSDAY ,CARD BLOCKED ON THE FRIDAY WITH NO ACCESS TO FUNDS DURING MY HOLIDAY ! YOU HAVE BEEN WARNED ⚠️

Avoid avoid avoid!
In activity charges???
I thought I had enough euros banked on my Euro passport for at least a few coffees. I discovered when I checked my balance I had €1.38
They have been deducting £2 plus monthly "inactivity charge"
I am raging! I was not advised of this when I purchased the card. I called today spoke to someone I think possibly in the Philippines? She told me it was part of the deal??? A bank charging you for depositing money with them and having a credit balance?? I was asked if I wanted to donate the €1.38 to their charity? I felt I had to just to get rid of this card. I subsequently cancelled the card and in my opinion was robbed by this company. Don't consider this as a money option for abroad!

Very poor. I’ve always exchanged cash when going overseas but this time I thought I’d try something different and go 50/50. The day I received my card and set up my account on the app it was great. Very quick and no dis but then the next day when I tried to log in it wouldn’t let me. After several attempts and an hour in the phone I still couldn’t access the app. So told them to stick it and I went back to Tesco and demanded cash

Worst card ever don't get. I put incidentals on this cash passport on April 3rd. To date, I have not had my funds of 250.00 returned and I am a senior. My hotel sent proof and still they have not returned my monies. It is April 22nd today. I called and she was useless. It's May 2nd and still my incidentals have not been returned. I sent proof also. They are awful 😖

Purchased the card to use in Portugal on our 2 month stay there. Had issues trying to log into account to see balance. Had no phone access while there. Had sent numerous emails to company to get account access. On one reply was told "it was now unlocked". Why was it locked in the first place without advising me? Extremely frustrating to get answers from c/s. Then after returning to Canada, wanted to get my balance returned to my account. Took 4 phone calls to c/s to get money deposited in my bank account. Terrible c/s while away & back home. DO NOT RECOMMEND THIS ITEM. Will NEVER use it again when travelling.

I’ve had the Tesco and Sainsbury’s cash passport cards, and they are both completely useless. They both got declined in every shop I went in, abroad and in the UK. Contactless didn’t work anywhere. Even when entering the PIN number. Complete waste of time. They should be banned

DO NOT USE CASHPASSPORT CARDS ,this card service,we have been in the Uk for 2 months, tried to purchase flights to Rome, card rejected, tried my wife’s card, same result, we couldn’t purchase rail tickets to France, 70 % of the other rail tickets we tried to buy were also rejected, Half of the motels we tried to book & pay online were also rejected, absolute rubbish cards, use a different service or you risk being stranded in a foreign country with no access to your funds. These numpties Completely screwed up our holiday.
BAD USELESS CARDS

Would like zero star option!
Card suddenly stopped working overseas, despite funds on card. Could not see balance at ATM,nor log into my account upon my return home. "Account could not be found", was the message I got, even after resetting the password!
Spent 2 hours on hold after calling their NZ number, then they simply hung up!
Worst ever customer service and product, stay clear of it!

The worst company, they take over a week to transfer money and still nothing at the end of it .. multiple calls and still nothing answers .. do not deal
With this company I was told I would get a call back and nothing , I was told my cash wound be with me in 3-5 days and it’s no where to be seen all I have is a ref number that not one person wants to give me a date when I will receive my transfer

On arriving at my destination the cash passport card worked well.
Then after a few days it stopped working, couldn't pay Uber,couldn't pay hotel, for food or get cash out.
Phoned the help number, took ages and told me nothing wrong. I managed to cash out and if had only traveled with that card would have been in dire trouble.
Super stressful and really bad having no money in a foreign place...never again

My card has enough money on it but has declined 3 times in the past week. Fortunately I'm home from my holiday. I rang them and they are citing "technical issues". How convenient for them. I have money trapped on the card that I now can't use or transfer back to my bank. I will be trying to cancel it but that doesn't appear easy either

I reported to police every single detail and conversation with cash passport customer service that I called last to days those people are drive you mentally nuts on purpose stay away from them I can't wait police to respond to me based on my complaint two records of sarcastic narcissist customer service lady's ohhh this will be fun just look at the reviews all people are toxicated by them just look at all people what they say about Cash passport customer service they won't be for long the way they do talk to you is emotional mental abuse headquarters near me had all recorded chats with last two person I spoke to they made you crazy JUST LOOK WHAT ALL PEOPLE SAY !!! police officer was told me they have a dozen reports on abuse of customers and one single wrong move from them will be attached to my lawyer as I was told to join group of people which will have support from police on case file to hunt them down.... they think they can do this endlessly...I can't wait for real show

THEY HAVE 95% OF BAD REVIEWS

Enough said!!!!!

Zero stars. Do not use this card. Just horrible. I could write a book about my experiences dealing with them and the Zen wallet app. I won't get into it just don't use this card,please.

We topped up for our holiday to Spain using a Sainsbury’s travel card from Cash Passport. When taking out the card, the lovely lady on the desk explained that if we get any issues, the customer service line can help if we get stuck.

We arrive to our destination, and discover the card is missing. We have quite a large portion of our holiday money on the card. We call, and told that it takes 3 to 5 business days to transfer to a UK Bank account. To make matters worse, they charge you £6 for the Privilege. By the time 3 to 5 business days would have passed, we would have been going home the next day.

I asked if this could be transferred to
My husbands travel card, or if they could at least produce a digital card for Apple Pay. Apparently, neither was possible.

I was then annoyed when it took TEN days to receive the funds to my bank account, and we were back in the UK.

They offered a pathetic £30 in compensation. Currently referring it to the Ombudsman.

I appreciate Sainsburys are just a white label of Cash Passport, but they should also take responsibility in selling this product to customers.

I have had nothing but upset since putting my money onto the cash passport card for my pending holiday.
Immediately l started receiving phone messages and emails which l can only describe as dodgy asking me to open suspect links on emails and pass on my bank details etc….
I called the company to find out what was going on, it was difficult to understand the operator as it was a bad line, then the next thing that happened was they blocked my card, l emailed them and didn’t get any further forward.
I returned to the place that suggested l get the cash passport card and they also had problems trying to contact the people for me to sort it out. Eventually after much upset they managed to unblock the card and return some of my money. I lost quite a lot of money and l never even used the card.
This is a very suspect company and l would not recommend anyone to use them.

Absolutely awful product. It charges you immediately when you pay funds in and then change it to another currency. The £200 I paid in immediately became £192. When I used it in South Africa the charges for withdrawing cash were high, I just used it in Turkey and it was even higher. I’ve now cleared all funds out of it and the card is going in the bin where it belongs. It also charges you a fee for not using it.

APPALING SERVICE

I purchased this card 3 months ago and put $500 cash on it with a government ID

They instantly locked my card for 36 hours while seeking 'additional security information' but requested nothing from me

Then the card was released with no explanation or communication

Last month they refused to authorize an online charge for $45 for a car ferry when the card was funded

Yesterday they refused to authorized my online charge for my cellular phone and locked the card due to 'suspicious activity'. Really, paying a cellphone bill is 'suspicious'. My phone has been disconnected. I emailed this fact Mastercard this and they sent me an email saying "call this number to verify your identity" ... how stupid can they really be when their declined transaction has turned off my cellphone service

They have zero customer support, you get emails saying they will be in tough with you in 1-2 business days then you get templated email responses that ignore your issue.

DO NOT USE THIS SERVICE!!! ... IT'S AN ABSOLUTE P O S AND THE WORST SERVICE EXPERIENCE OF MY ENTIRE LIFE

Plus they charge YOU a 3% transaction fee for every transaction. And they're not even wearing a mask and carrying a gun. Highway Robbery.

Not only what people mentioned below, the fees to reload awful.

But this card takes SO long to reload, i have an actual credit card just prefer this one not to ‘spend money’ i don’t have.

I’ve used this awful card on 10 different sites canadian and american
American eagle,
H&M
Carters
Vape stores
Ardenes
For netflix
(IT TAKES SO LONG TO RECOGNIZE FOR SO MANY SITES)

Worst part is most of these sites accept prepaid mastercards, the blue vanilla card they had 3 years ago worked 10x better then this but now no banks or post canada in my area that can refill those ones