Was ok needs some of the newer games ! I was abroad in Canada and couldn’t get into my account .. played at luckycove com instead! Decent amount of crypto games!
Bedrijf heeft geantwoord
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For an online casino I would definitely not consider any other than Casino.com. They have a great variety of games, their customer service is available and always able to assist 24 hours and their sl... Toon meer
Bedrijf heeft geantwoord
Newcastle 7 jackpots last Saturday night ,the 7th jackpot16grand I leleft with 27000$ Great atmosphere Great staff & service Great Exciting wins!!!!!!!!!!Todd Henry$$$ Thanku Newcastle my best gamblin... Toon meer
Hi, Silvia Rodriquez is a VIP Manager at Casino.com .She sends regular Emails ,phone calls to follow up if I am happy with my experience at using the site ,if there is any problems or issues reg... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Casino.com is the most trusted source of information about online casinos. We use the best and most professional writers to write and review every online casino in South Africa and provide YOU with all the relevant information so you can make the best decision for you. Because we were a top online casino for more than 15 years, we know what it takes to be a great casino site. Our vast knowledge of everything online casinos will point you to the best welcome bonus, the right selection of games, and reliable customer support among other casino features Our team of experts doesn’t leave anything to chance when evaluating online casinos in South Africa. Of course, when you click on certain links and make a deposit through our sits, Casino.com may receive a commission at no additional cost to you. But this won’t stop us to recommend the most secured and safe sites that are out there.
Contactgegevens
Verenigd Koninkrijk
- contact@casino.com
- www.casino.com
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3,9
Goed
2K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Mikel is a great Account Manager
Mikel is super responsive, always looking after my wellbeing, sharing additional bonuses without me asking. Despite being on leave he even responded to me, its great to have such awesome support and be treated like an individual and not just another number.
8 augustus 2023
Review zonder uitnodiging
Antwoord van Casino.com
Hi there! Thank you for your feedback! We are very glad to hear that you have had a great experience with us at Casino.com. Also, Mikel will be delighted to hear that you had such a pleasant time when dealing with them and that you are highly content with his service. If you ever have any issues with your account please get in touch with our friendly customer support team by phone, email or on live chat.
Love playing with Casino.com
Love playing with Casino.com. Have been using them for years and experienced great payouts. It's easy and fun. The customer service is also amazing, Mikel from Casino.com has been a great help, always assists right away with friendly and efficient service!
9 augustus 2023
Review zonder uitnodiging
Antwoord van Casino.com
Hello there! Thank you so much for taking the time to provide us with your feedback! We're thrilled to learn that your experience in Casino.com has been pleasant in so many aspects. In addition to this, Mikel will be delighted to hear that you had such a positive experience when dealing with them. Our friendly customer support team are available 24/7 to help should you ever have any questions or issues, so feel free to contact us by phone, email or live chat.
Im loving it to play at Casino.com
Im loving it to play at Casino.com
They always stay on top of new games. My VIP manager Mikel is great!! Mikel help me with any questions or enquiry I may have
Mikel also let me know when there are new games released that I may be interested in
9 augustus 2023
Review zonder uitnodiging
Antwoord van Casino.com
Hello there! Thank you for sharing your feedback with us! It’s always great to read such positive comments from our customers. We will make sure to pass on your kind words to Mikel. Our friendly customer support team are available 24/7 to help should you ever have any questions or issues, so feel free to contact us by phone, email or live chat.
Honest and reliable
Great site, always fair and keeps their payments honoured
8 augustus 2023
Review zonder uitnodiging
Antwoord van Casino.com
Hey there! Thank you so much for your feedback. It’s always great to read such positive comments from our customers. Our friendly customer support team are available 24/7 to help should you ever have any questions or issues, so feel free to contact us by phone, email or live chat.
Enjoy playing at casino.com
24 juli 2023
Review zonder uitnodiging
Antwoord van Casino.com
Hi there! We are delighted to hear that you have had a great experience with us at Casino.com. If you ever have any issues with your account please get in touch with our friendly customer support team by phone, email or on live chat.
CASINO.COM since I started playing with…
CASINO.COM since I started playing with them I have not even tried going or playing on any other platform.
Customer service is exceptional cash out times excellent.
9 augustus 2022
Review zonder uitnodiging
Antwoord van Casino.com
Hey there! Thank you so much for taking the time to share your feedback with us. We are thrilled to hear about your positive experience on Casino.com! Since you have enjoyed your experience playing with Casino.com you may be interested in checking out our sister site MansionCasino.com. Our friendly customer support team are available 24/7 to help should you ever have any questions or issues, so feel free to contact us by phone, email or live chat.
If you want to play at a casino with…
If you want to play at a casino with dead spins all the time this is the casino for you,worst casino there is, you will win nothing at this rigged casino with their rigged slots,there are better casinos.
5 augustus 2023
Review zonder uitnodiging
Antwoord van Casino.com
Hello Hannes. Thank you for taking the time to share your feedback with us although it describes an unpleasant experience. Nevertheless, upon a review on our end, we would like to inform you of the possibility that you may be referring to a different operator with whom we are not associated. We would still like to discuss this matter more thoroughly with you, and for this purpose we kindly ask that you get in touch with our support team via live chat, phone or email. Thank you in advance.
Bicose 200 $ oll bet dont give nothing…
Bicose 200 $ oll bet dont give nothing to circus is shame biscose 1 time dont give the fre spin nothing
3 augustus 2023
Review zonder uitnodiging
Antwoord van Casino.com
Hello Donald. We’re very sorry to learn about your negative experience, but hopefully we can help to resolve your issue for you. We know how disappointing it is to have a run of bad luck when playing casino games. However, all the games at Casino.com are regularly checked by independent regulators to make sure that they pay out fairly and correctly. We would like to discuss your experience in more detail, so please feel free to contact us via phone, email, or live chat (24/7) at a convenient time for you. We look forward to hearing from you.
She was very helpful
1 augustus 2023
Review zonder uitnodiging
Antwoord van Casino.com
Hey there! We are delighted to hear that you have had a great experience with us at Casino.com. Our friendly customer support team are available 24/7 to help should you ever have any questions or issues, so feel free to contact us by phone, email or live chat.
It is a great casino 👍👍
1 juli 2023
Review zonder uitnodiging
Antwoord van Casino.com
Hey there! Thanks so much for taking the time to share your positive experience with us. If you ever have any issues with your account please get in touch with our friendly customer support team by phone, email or on live chat.
Recent Changes
Thanks for your reply. But it did not really answer my concerns as why we as your players were never informed on the recent changes made to deposit limits and increase in minimum bets on most of your slots. Can't help why these changes were done so silently. It is not about the bad luck of not winning, but the fun time one has with ones deposit and play time. I have won a lot during my years with you's and can't really complain on it. It just makes me feel that the fun time has disappeared for me, once you decided that most minimum Slot bets were increased from R2 - R4. A very neatly planned cost effective way to gain more revenue. And that is the point and reason for me leaving. As for a low budget players like myself, most players would prefer the option of a lower bet limits, like you had it over the years. But to just change it so suddenly and so silent with no communication is what got my uninterested as seems you no longer cater for lower budget players. That is the point, why the changes and can't each player decide which minimum limits he want to play on your slots. The same slots could also be found on Europa casino with the original minimum slot bet of R2 and not been increased to R4 suddenly. I guess that is what makes or brakes clients from leaving if they no longer have options or limit options on slots, on a low budget. No need to investigate my account as that was not the point I made. I was just stating a point that once you compare the fun time and winnings one has with a minimum R2 bet, it by far in most cases exceeds the fun time and winnings one has when playing a R4 minimum bet limit. So to me it feels like something has changed, once your bet limits were increased. Just no more fun to be have held hear for me then. Regards
25 juli 2023
Review zonder uitnodiging
Antwoord van Casino.com
Hi there. Thank you for taking the time to give us your feedback, even though your experience with us wasn’t positive on this occasion. We know how disappointing it is to have a run of bad luck when playing casino games. However, all the games at Casino.com are regularly checked by independent regulators to make sure that they pay out fairly and correctly. Our licence depends on every game on our site operating fairly and paying out correctly, which is why they are monitored by external regulators all the time. Kindly provide us with your account username or registered email so that we can investigate your case. If you don’t wish to share that information here, then please get in touch with our customer support team.
Help chat agent Dean
Help chat agent Dean was extremely professional as well as extremely prompt on responses, he solved my problem in absolutely no time, Thank you DEAN.
27 juli 2023
Review zonder uitnodiging
Antwoord van Casino.com
Hey there! We are delighted to hear that you have had a great experience with us at Casino.com. We are glad to hear that you had such a good experience dealing with Dean and will be sure to pass on your positive comments to him. Our friendly customer support team are available 24/7 to help should you ever have any questions or issues, so feel free to contact us by phone, email or live chat.
Trusted and great place
Trusted and great place, mikel also always willing to assist
27 juli 2023
Review zonder uitnodiging
Antwoord van Casino.com
Hey there! Thanks so much for taking the time to share your positive experience with us. We will make sure to pass on your kind words to Mikel. If you ever have any issues with your account please get in touch with our friendly customer support team by phone, email or on live chat.
Mikel is very helpful and replies for…
Mikel is very helpful and replies for any help inquires.
24 juli 2023
Review zonder uitnodiging
Antwoord van Casino.com
Hey there! Thanks so much for taking the time to share your positive experience with us. We will make sure to pass on your kind words to Mikel. If you ever have any issues with your account please get in touch with our friendly customer support team by phone, email or on live chat.
As part of the VIP club at casino.com I…
As part of the VIP club at casino.com I am always treated as royalty, Mikel my trusted account manager always sees to my gambling needs its truly a joyous experience always with casino. Com
6 juli 2023
Review zonder uitnodiging
Antwoord van Casino.com
Hey there! Thanks so much for taking the time to share your positive experience with us. We will make sure to pass on your kind words to Mikel. If you ever have any issues with your account please get in touch with our friendly customer support team by phone, email or on live chat.
Casino.com is one of my absolute…
Casino.com is one of my absolute favorite online casinos. Online support is amazing and tends to your queries fast. Payouts are never an issue. Mikel is my VIP manager and is a pleasure to deal with. He is always going that extra mile. Thanks Mikel.
24 juli 2023
Review zonder uitnodiging
Antwoord van Casino.com
Hey there! We are delighted to hear that you have had a great experience with us at Casino.com. We will make sure to pass on your kind words to Mikel. If you ever have any issues with your account please get in touch with our friendly customer support team by phone, email or on live chat.
Nicholas B. - ten stars from me!!
Seriously, I keep waiting for these guys to do something typical of so many casinos out there — and they just don’t… like ever!
Just spoke to Nicholas B with live chat, and this guy is one of the most friendly and efficient support staff I’ve dealt with to date. I mean, they are all awesome, but if you should be lucky enough to get Nicholas, be prepared for some VIP treatment because this guy actually cares about your experience and it’s authentic all the way, yet professional.
Awhile back I made a review about how amazing it is that they do not have a chat bot —well I thought I would have to go and edit it because before speaking with Nicholas, guess who I chatted to first?
Yes. It’s true. Casino.com have now joined the chat bot train……
So if course I’m anticipating an upheaval of my frustration on poor Nick here, but to my surprise it is actually a super helpful feature! You can still get to an agent immediately, the chat bot simply verifies your identity with 3 questions, and you choose a topic.
That’s it!! And another thing— it doesn’t insult your intelligence by pretending to be a human being, which it clearly is not …. No idea why some casinos do this….for me it’s an instant personal blacklist lol
Anyways, bottom line — I’ve been playing here only a few months but it’s my ONLY casino now, and I previously juggled many lol
Give it a shot you will not be disappointed!
Thanks again Nicholas if I could give you ten stars I would!
13 juli 2023
Review zonder uitnodiging
Antwoord van Casino.com
Hi Jessica! Thank you so much for taking the time to provide us with such an elaborate feedback. It's been delightful to gain so much insight on your pleasant experience with us! We are also very glad to hear that you had such a good time dealing with Nicholas and will be sure to pass on your positive comments to him. Lastly, if you ever have any issues with your account please get in touch with our friendly customer support team by phone, email or on live chat as they would be happy to assist.
User friendly
10 juli 2023
Review zonder uitnodiging
Antwoord van Casino.com
Hi there! Thanks so much for taking the time to share your positive experience with us. Our friendly customer support team are available 24/7 to help should you ever have any questions or issues, so feel free to contact us by phone, email or live chat.
Very helpful
10 juli 2023
Review zonder uitnodiging
Antwoord van Casino.com
Hey there! Thank you for your feedback! It's always nice to read such pleasant comments from our customers. If you ever have any issues with your account please get in touch with our friendly customer support team by phone, email or on live chat.
Excelente plataforma
Excelente plataforma. Recibes los retiros previa verificación de cuenta. Te contactan para promociones. Felicidades a Silvia Rodriguez por su excelente asesoría.
5 juli 2023
Review zonder uitnodiging
Antwoord van Casino.com
Hey there! Thank you for your feedback! It's always nice to read such pleasant comments from our customers. Silvia will also be delighted to hear that you had a positive experience when dealing with her. Our friendly customer support team are available 24/ should you need any assistance whatsoever.
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