Catering Appliance Reviews 403

I chose CA Superstore as the offered the lowest price for the appliance. The customer service received from Fiona was fantastic. All my questions were answered quickly and I was kept informed through the whole process. Appliance arrived quickly, on the date I requested. Really great service and would highly recommend.

Shelley was very helpful throughout and excellent communicator.

Easy system to navigate found (hopefully) what i wanted with the info i have to hand.
Can reccommend.

Fiona made sure that despite being late in the day the order got placed in time for next day delivery.

Lucy was sooo very helpful and an absolute pleasure ..it makes such a difference speaking to knowledgeable and courteous people..if only everyone was the same..;o)

The people at Catering Appliance are very helpful when looking for products and questions about all aspects of the purchasing and delivery process

The sales team are really helpful and knowledgeable about their products. Great support, when it comes to arranging deliveries too.

Easy-to-use site, delivery says only 2 days, very helpful.

We have ordered several items from CAS. Good service, good communication and the one time we had an issue it was dealt with promptly and efficiently

Catering appliances have supplied all our catering equipment for our cafe that opened 3 years ago. I have just been back for a second round of purchasing. They are THE most helpful supplier we have come across on our journey. Thanks so much, M

Great service Great Price excellent customer care and fast delivery !! Very happy

Ordered a rational grill grate, which was despatched quickly but unfortunately a mistake made by Rational led to the grill being delayed. Lindsey at Catering Appliance was great, kept on top of it, good communication, helped me out every step of the way. The delay was not their fault and their response to it could not have been better.

Excellent service. Efficient and attentive.

From Lindsey’s great customer service to prompt delivery Catering Appliance have been great. Will definitely use them again.

True professionals - Genuine - Great customer care
- Good communication - problem solving

Firstly, I want to say that I have never left a negative review for any business before, but my experience with this company and its customer service has pushed me to do so.

I purchased a commercial oven from CAS, and unfortunately the rubber seal came away within the first 24 hours of use. I contacted the company immediately, only to be told that rubber seals are not covered under warranty. I can understand that position if the seals had failed after a year of use — but not within the first 24 hours.

Both CAS and the manufacturer, Uropa, have insisted that I pay for replacement seals, which will cost approximately £130. I don’t have an issue with the fact that the oven developed a fault — these things can occasionally happen. What I do take issue with is the complete lack of customer service and the expectation that I should pay for a malfunction that occurred within a day of purchase.

It is extremely disappointing that, seven months later, this matter has still not been resolved satisfactorily. I am due to purchase two additional ovens — but based on this experience, I will definitely think before buying them from CAS.

Have used Catering Appliance for many years. The service is always so friendly and efficient. Which is rare these days. Prices are always competitive too. But the service is the highlight

Service was quick & precise, very happy

I contacted this company when a wire fell off my washing machine whilst it is under warranty. It's a simple and inexpensive type item but a part specific to the machine. Despite my rights under the Consumer Rights Act I was told I had to pay £300 before they would even schedule a repair. They said their T&C's trumped the law which clearly they don't! Many people won't be able to afford £300 up front and they shouldn't have to. I will be reporting this to Samsung & Trading Standards also. If you buy an item make sure you can afford the repair with them!! It's a SCAM

Fiasco waited all day for a phone call to confirm delivery time waited until 4:30pm then called to be told they had tried to deliver at 9:30 am terrible customer service