Cavanna Homes Reviews 

We moved into your property in August 2020 in Barley Meadow and still have issues with
Our kitchen -paint peeling from the doors and panels most of these have already been replaced twice, extractor fan issues and uneven and loose worktops.
Leaking external front and utility doors and numerous other outstanding snags many reported at the initial 14 day check.
A nice new kitchen was something we were really looking forward to before moving in to the house, ours has been the total opposite, it’s has been such a disappointment and to be honest an embarrassment when we have visitors to our home.
As with many of the comments on this forum we have constantly chased customer services and get broken promises of return calls that never transpire, assurance that they are looking at the issues and will come back to us with plans and dates to resolve but which never happen. We never imagined when we purchased a new house that we would have to spend so much time trying unsuccessfully to resolve issues constantly emailing and phoning and here we are nearly two years on.
We decided to buy a new build property as we wanted a maintenance and stress free few years and mistakingly thought this would be the best option to the contrary this has been up there with one of the most stressful times we have been through The customer service is amongst the worst we have ever experienced Finally we were sent a letter, two weeks ago from the Operations Director at Cavanna promising contact on plans to resolve our outstanding issues by 5 August at the latest, no surprise to us that the date has come and gone with absolutely no contact from Cavanna.

Very friendly and helpful through the whole process. Would recommend Cavanna to anyone and would buy again if we’re looking to move. Very happy with our new home

The team in Exeter were so helpful, had lots of information to give and the show homes are really lovely decorated but a bit out of my budget!!

Very happy with our new home. The build quality is excellent. There were some issues initially with delay and lack of communication but once Karen became involved things proceeded much more smoothly and issues are resolved in a timely manner.

(Barley Meadows) We have been waiting on a Major fix on the Kitchen for over six months. Constantly complaining, constantly just being ignored by customer services.

From speaking to neighbours on site, the only way to get service is via review sites like this. (or like one resident threatening to go to the media)

Great experience dealing with Karen Tom and Steve very impressed with the quality of the build so no problem recommending them

Kathryn and the Customer Service team in Torquay have been exceptional in their help and support with our issue. Thank you for your quick responses and endless help.

We moved into our new home in July 2021 and initially were very happy. However, as the months passed, more and more snagging became apparent. Customer Service response was poor, bordering on non existent. Thankfully, we were introduced to Guy, who visited our home and listened to us recap the sequence of events we experienced since moving in. He immediately took on board our frustration with the lack of response from Cavanna and had it not been for Guy, we have no doubt that we would now be going down the legal route with Cavanna. He has single-handedly saved the reputation of Cavanna. Over a period of months, he co-ordinated all our snagging work with various trades, keeping us informed at all times. Just about all outstanding works have been completed so we now feel we can give the above a five star review. We would happily elaborate on some of the build issues/quality we have experienced, in a face to face meeting with the company’s hierarchy, in the hope that other purchasers would not have to go through the same traumas.

I had the opportunity to inspect one of Cavanna Homes at the Willows, Torquay for a secondary purchase. The quality and state of the house after a number of years was so impressive that I decided on Cavanna homes.

I found they had a development at Exeter (Equinox II) and emailed with questions. Kevyn Dixon responded on everything I needed to know - my first engagement was great.

Seeing the show-home again, we couldn't resist a purchase. Kevyn is really warm to relate with, nicely participated in our debate for upgrades and choices whilst we made the decisions, he kept to his word, emotionally intelligent, understood his trade and was very patient.

We've been informed of a notice of completion. The home is a beauty to behold and we are looking forward to moving in. We hope the brilliant experience so far continues.

We moved into our home in the Cavanna Homes Berryfields site in Barnstaple in 2019, the initial joy was replaced over the last few years of the endless grind having to get assorted issues fixed with the house to general issues with development which remain unresolved to this day.

These issues got worse just due to the utterly shambolic communication with Cavanna and as an example I recently tried to communicate with them over a number of issues. To that end I've done the following:

1. Called Cavanna (14/03/2022) and was told the relevant person wasn't in and they would call back within 10 days time, never called back.
2. Email sent (18/04/2022) which included 2 documents one regarding house issues and another with development issues including 29 pictures, auto responder received but no actual response.
3. Email sent again (09/05/2022) with the same information as above but with the same result, no actual response beyond auto responder.
4. Printed the 2 documents and included all the pictures and sent by post (24/05/2022) which they signed for on the 25/05/2022 butr still no response.

Firstly the only reason Cavanna got 1 star from us, other than not being able to give 0 stars, was Chris who was great during the sales process and even where he could helped afterwards.

So below is a brief summary of the number of issues in certain areas in the house document:

1. Garden (7 Issues)
2. Kitchen (4 Issues) (+1 more which I forgot)
3. Doors & Windows (6 Issues)
4. Toilets, baths & Showers (5 Issues)
5. Garage (3 Issues)
6. Floors (2 Issues)
7. Wardrobes (1 Issue)
8. Render (2 Issues)
9. Gutters (1 Repeated Issues)
10. Roof (2 Issues)
11. Lamp Post (2 Issues with one taking over 2 years)
12. Next Door Construction (3 Issues)

In the end we left 5 assorted issues unreported due to the the fact we could no longer bother with the hassle of getting them sorted via Cavanna.

Now lets focus on development related issues:

1. Paths - 4 Issues - Disjointed paths between developments, missing dropped kerbs, missing path, temp tarmac.

2. Drains - 1 Serious Issue - This information came about after talking to a couple of sources and in essence the county council has refused to adopt the roads in the development because of how bad they are and the fact that the drains (foul & surface) have been done wrong means they need to be dug up and sorted thus no point in doing the roads. I've confirmed this information through a FOI with Devon county council, in essence SW water won't adopt the drainage until sorted so the roads won't be done either and Cavanna seem to be in a disagreement with the original contractor who did the work thus nothing appears to be happening.

3. Roads - 2 Issues - The roads are fairly bad with pot holes, ramps, construction site road humps and subsidence from the start, so it would probably be usable for a rally stage in a few more years. To my knowledge roads don't tend to improve with age by themselves either so will only get worse. They also failed to put any of the other road names at the entrance to the development thus unless you've a really up to date navigation system you would struggle to know there were other roads coming off the main (dead end) one into the development.

4. Fences - 2 Issues - One of the fences on the main access road is bent out of line and the safety fence around the play area has been on its side for months.

5. Play Area - 1 Issues - Still remains unfinished even after a year of them clearing off the area and starting construction.

6. Greenery - 2 Issues - In essence it seems one hedge is missing and in other areas the it looks like left overs from the building works.

7. Signage - 1 Issue - They managed to remove all the Cavanna brand signage but managed to miss a one sign which is still in place.

I started the purchase process at the Bellevue site in Bude in February 2021 with a promised March 2022 completion. This was achieved and the whole build process went well. Chris the sales manager, was always available in person, with and without appointments and by email. The process was explained clearly and the choice of finishes exceeded my expectations, thanks are due for the patience of Chris while I was dithering over choses!
The handover went well and the snagging list was fixed quickly and efficiently and there is always someone there with advice and help even now three months after move in. My house exceeded my expectations both in finish and the size of the plot. John the deputy site manager has been incredibly helpful getting jobs done for me and pointing me in the right direction for suppliers etc.
I am very pleased with my decision to buy from Cavanna Homes and would do so again.

If I could give this no stars I would.

I just couldn't recommend this company at all. You'd think for the price you pay you'd get a good experience, but no.

Pre-owning: Awful experience with the sales team. Took no accountability in the issues raised, lied to us and about us. Then couldn't understand why we were upset.

Post-owning: Quite possibly the worst company to deal with in the world. Arrogant staff who come round to your home to try belittle you raising issues. Tradesmen that couldn't care less and actually do a worse job the second time round from the first job that was already poor beyond belief. A customer services department that fail to realise how to service anything - the only emails you'll get from them are the automatic acknowledgement email.

Save your money and go elsewhere. Everyone I know who got a Taylor Wimpy home seems to have got better value for their money and can at least get things sorted.

I have recently purchased my new home at Broadleigh Park in Tavistock.
The whole process went very well with the fantastic help from Karen in the sales office from start to finish.
If there were ever any issues during the purchase of the house, Karen would keep me informed and do everything she could to keep the process smooth and on track.
I would definitely recommend a Cavanna home, I love my new home - yes of course there are a couple of snags but all easy to deal with.
Thank you Cavanna and all the workforce at Broadleigh Park in Tavistock.

Reavely

I have been in my Cavanna home for approximately 7/8 months now and I’m still waiting for my initial 14 day snags to be completed. Customer service do not respond to emails & when you call they’re very apologetic and make lots of promises however still very little progress. Every one I speak to on the estate seems to have had the same problem, it seems Cavanna homes have taken too much work on else where and once completion day comes and they’ve got your money, they lose interest in you.

We have recently exchanged on our property at Equinox 2 and have been dealing with Kevyn Dixon. Kevyn has been fantastic throughout the process, guiding us through making difficult decisions and never rushed us. We would highly recommend Kevyn & Cavanna to anybody looking to purchase their new home. 5 star service and we look forward to working with Kevyn to completion.

Thanks so much again, Jaz & Tom - Plot 70

My Wife and i initially visited the Cavanna Equinox 2 site office without an appointment and with a general interest only. We were met with two guys Kevin And Elliot and were so impressed with their "nothing to much trouble attitude" and absolute professionalism.
We ended up visiting the site
Several more times for further ongoing informative meetings
And these guys were relentless in their efforts to ensure they had left no stone unturned
They were knowldgeable polite and with just the right reassuring attitude.
We finally agreed to buy a property well done 110%
Jeff and V

Customer Services at Cavanna homes doesn't exist !! For the last 4 months every email was ignored and no reply to emails. We are at Barley Meadow, people fitting kitchen did so bad job, left the kitchen in poor finish and now we finding missing supports ,missing fittings! stone kitchen tops drop down because there is no support under . I don't used these side of the kitchen because im worry the stone tops will just crack .How ever anyone approved these as finish job!

We bought a house from Cavanna in March 2018 and are selling this. We have now discovered that the property wasn't signed off by Building Control and this has thrown our sale into turmoil. This is a basic new home obligation that was missed. So, if you decide to buy a new home from Cavanna make sure it has been signed off first.

We’ve recently put in an offer at Bellevue Bude and our sales advisor has been great! Quick replies and very helpful. The experience so far has been seamless

The service from Customer Services at Cavanna homes was terrible. Took three weeks sometimes to reply to an email. Then you are made to feel like you are an inconvenience. When the team were on site there was no problems but now we have to email customer services and they just can't be bothered to reply or when they do they don't want to help. I am trying to rectify snags and build problems in a new build from when we moved in in August 2021.