Caxtons Property Consultants Reviews 128

Caxtons have been the company responsible for managing our Block and who I have been dealing with since buying my property in 2018. There have been several property managers since then but our current contact, Ripon Isaac is head and shoulders above any of the others I have dealt with. He has been very responsive, often replying to my questions outside normal working hours. He has been very proactive, providing effective solutions to various issues we have had in the block. A very easy person to get on with and to work with.

I recently inherited a commercial property in Gravesend managed by Caxtons. New to this field, one concern was how the rental income and expenditure was managed and accounted for. I need not have worried. Charlotte and her finance team track everything perfectly, which gives me one less thing to worry about.

horrible people so rude towards mental heath no care for people and attitude is disgusting ashamed to have humans like you and refuse to give lanlord details sp he can remove hes property from my house as my spine is issues i cant remove myself also mention dickhs drawn on halls yet they said that language is unceptiable and kept hanging up but i was reporting drawn dicks ?sorry should i say penis mu poor daughter sees everyday thinking wtf is that i dont want her seein this on her home block walls when i am moved her for protection yet i have bedroom fitted front door😂😂😂 this is not safe managment crack smokers daily living on staira

I had the unfortunate experience of having caxtons manage my property. They were absolutly useless to the point I was collecting data to take them to court.
- Emails and calls ignored and not responded to.
- maintenance issues ignored and not resolved.
- Unnecessary charges added for things no on asked for or wanted.
- Accountants that cant do maths and take an absolute age to do anything.
- Being booted off the contract 6 months into the year gives an indication of how bad the are.
- doubling the service charge with no real good reasons and them demanding full payment instantly leading to anxiety issues.

There was no actual help for things and no sympathy for anything financial. They just wanted y money and nothing else.

I really hope the company folds and the CEO and seniors have to move to flats which are managed by a terrible company like caxtons, then they can experience the anxiety and stresse of having such and awful management company like I did and how much it affects your life.

Absolute lying cheating scumbags, avoid like the plague. Hopefully not arund much longer

Jean Rasho provided an exceptional service when I ws having difficulties with a solicitor regarding the management pack required to sell my property. Jean responded promptly to my email and provided the information needed. Many thanks.

I had an incident at my flat in a block managed by Caxtons which necessitated forced entry by London Fire Brigade causing considerable damage. Uncertain of any cover provided, I was assisted and guided by Jai Frost at the insurance team in a calm, friendly and professional way and, just 2 days after my initial contact, and much to my relief, a claim has been approved and and is moving to a happy conclusion.
A potentially very stressful situation was eased and the process simplified.
Thank you Jai. Great job !

Stockholm House Management Limited (SHML) have been working with Caxtons who manage our building on the leaseholder’s behalf for 20 years. Caxtons have provided a consistently good level of service throughout and when issues arise, John Sinclair in particular has been proactive and excellent resolving these. The Directors of SHML have experienced other property management firms and Caxtons is firmly in the top tier of these for service, pricing and for maintaining an excellent working relationship with their clients.

Holly at Caxtons was wonderful in finding a new tenant for my empty flat.Very efficient and helpful,keeping me informed all the time of what was happening.She secured a new tenant quickly so flat wasnt empty for very long.

Terrible management company. Didn't inspect premises. Allowed "gardeners" to charge for every two weeks (no evidence for that and really not necessary) for not doing very much at all.

Natalie P is the most dedicated, knowledgeable and professional property manager anyone could hope for. The care and compassion she brings to her job, alongside the experience and willingness to go the extra mile make is a pleasure to be in a block under her management. She is a real asset to Caxtons. But a shout out to the Block team too, who are always willing to answer questions and pass on information.
And Jean R has also been so efficient in her role - she is super organised and reliable.
Behind the scenes it must be a collaborative team effort, making Caxtons Block management a clear 5 star company.

Complete disgrace of a company , manage a block in erith and has been so poorly managed our service charge is nearly £500 a month! I have had to report them to the ombudsmen as they do not take fire safety seriously, and I have raised a grievance against our block manager. We are in the process of getting a new management company

Very well managed. I had a complicated situation to resolve during the surrender of my lease. All Caxtons team, and espacialy Charlotte B. has offered her help knowing this problem was not in Caxtons list of services.

We got the result needed in disposal of our 3 commercial properties. It was a probate sale, and so a little tricky but we obtained fairly quick sales at values in excess of those originally anticipated.

Claire Singleton has been a miracle worker with our Block. She has taken charge of the budget, health and safety requirements, and numerous other long-standing tasks. She even emails colleagues and contractors during meetings to resolve an issue quickly! This is impressive. Hugely proactive and personable, Claire is an absolute joy to have as our Block Manager.

I have owned my flat for 9 years and for all this time Tony Martin has provided excellent support and been very helpful in managing the day to day requirements of the block. During my recent flat sale Tony has been incredibly supportive responding to enquiries instantly and provided some useful advice. If only all Property Managers could be as good as Tony.

As always Tony Martin, Senior Property Manager has been very helpful, he addressed all our questions raised during the Annual General Meeting.

Caxtons provide the support to the Management Company on our housing development. Essentially dealing with all issues that arise that need attention (gardening, parking, rubbish etc) along with the billing of residents and the accounting.
Point of contact for us at Caxtons is Tony Martin who is always very responsive whenever I have the need to email him. He will get the issue addressed and let me know that he has done so. I can recommend Tony as a proactive and helpful person.

We have used Caxtons, Gravesend to manage our residents block for a number of years and we have always had a great service from Tony Martin and his team. Any issues and repairs are addressed quickly and efficiently.

I Have worked with Caxtons for over 30 years and found them to be very professional and friendly.
I work regularly with Tony Martin on maintenance issues. He is always quick to respond and is efficient in dealing with any problems.

Tony Martin is a very efficient property manager