CEGA Group Reviews 

My daughter and her partner purchased a 12 month back packers policy through Cover For You, thinking they would never need it but unfortunately they were injured in a serious car accident in Australia and need to return to the UK. CoverForYou.com use CEGA Group to handle their claims. CEGA Group don't return your calls or respond to emails and when you do finally get them to accept that they have to fly you home, they make you pay over £3,500 towards flights that you could purchase for £2,500 and if you don't pay they will cancel your repatriation flights and leave you in Australia with three fractured vertebrae in your back.

I would like to award a minus 10. We paid for this travel insurance via TSB Premier banking over many years never claimed anything. We were on holiday in Portugal and I had a minor stroke and was in hospital for 3 days. My wife called the help line to ask for advice. She called 9 times and was promised they would call back. Not once did they call back which was very stressful for my wife. Every time she phoned she was told ‘very busy and dealing with it and a nurse would call to discuss flights etc’ To cut a long and sorry saga we finally heard from Cega when we had returned to the UK after we paid for flights etc, they declined to imliment the policy. Why they could not have said that on the first call we really don’t know. What a terrible company, terrible customer service just when you need good service. Do Not Use.

Avoid using Cega or Cover for you. I had a very small straightforward claim. I have had to make numerous calls and have still not been paid. Nothing but hassle and a waste of time. AVOID USING!

Can anyone help with a contact number fot this company, I am UK based and just not getting anywhere with emails, at a loss to what is happening with my claim, communication from them is non-existent x

still waiting for a claim to be settled 50 days on, no communication

Absolute nightmare and pretty sure this is a scam.

Three months and not a single response from anyone despite several chasers. Ended up with them through coverforyou. NEVER AGAIN.

Appalling. Instead of 10 days they were looking at my claims for 3 months and no results still.. They don't call at the time the say they will.. The miss documents.. Asking for the same thing many time.. Total mess.

It has been exactly 3 months now since I submitted my travel insurance claim.
They keep on asking for 'one more document' before they can process my claim, but it seems like this is just a cheap tactic to avoid paying altogether. This company is basically a scam.
I had to call them several times to find this out, and I have been presently on hold for 1 hour and 12 minutes as I type.
I am considering filing a formal complaint to the financial-ombudsman.org.uk

As well as with HSBC, who uses them for their branded travel insurance.

21 days and counting.

Small claim for hospital treatment in Portugal, only £250. Made the claim on the 9th August, rang today for an update, was told it was just how busy they were, then when I mentioned the trust pilot rating the operator hung up on me. I don't think these calls are being taken by people inside the UK...

They used any excuse to not pay out and even though I have emailed them the required doctors letters they take forever to respond. I had to pay the bill personally as they refused to cover at the time as they needed more information from my own doctor. what ever you do do not use this company for travel insurance,

I believe this is a scam. Excellent service provided when you need a quote and great at taking your money but that's where the service ends. Don't give your money to them.

Can you give no stars? I had a far larger claim against Easyjet and full marks to them, they may have cancelled the flight but they settled up costs and compensation within 2 weeks. Not so CEGA, for a far smaller amount that cannot be disputed.

This company will loose LV my next renewal.
(Now resolved by the timely intervention of LV).

Shame I had to leave at least one star. I fell ill with C-19 in Dubai and was told that i needed to self isolate for a period of 10 days according to local guidelines. Apparently, you only get £1000. Whilst ill, I emailed them 6 times for assistance and never got a reply. They just don't care about you. Can you imagine trying to live in Dubai with accommodation for 10 days with £1000 ? It is just not fit for purpose. This was followed by a complaint by myself. Initially the complaint was lost and then took 3 months to conclude. Honestly, the company is a shower - do not trust because you only find out how good your cover is when you need it the most. Avoid

My elderly mother broke her ankle whilst on holiday. CEGA provided no support at all and if anything hindered her repatriation. We were advised by doctors that she needed to return to the UK for an immediate operation. I consistently called CEGA for advice on repatriating her and approval of costs, each time I was told that they would call me back once decisions have been made. I stressed that action would need to be taken within hours. This was six days ago and as yet no one has called me or provided any assistance. We of course arranged the repatriation on our own later that day. However I feel firstly that I have been cheated, as the insurance was something we paid for and we received no assistance, advice or approvals. Secondly in the hours we waited for a response, she could have been on an earlier flight back. Had we not realised later that day how useless a company they are, then she could have still be waiting abroad for them to take action. They should be ashamed of their actions.

CEGA GROUP provides terrible insurance services. AVOID at all costs!
It has been 6 months since I got an emergency surgery during my holidays, which I paid in cash at the clinic after the CEGA approval. I sent all the documents they requested, and I filled out all the forms to make the claim. When I write to them to ask how is my claim process, they always reply by asking for the same documents again. Dealing with them has been an extremely tiring process. Please, avoid.

Non existent customer service. Once when the claim is submitted endless automatically send email to inform you that due to the high volume of claims and shortage of staff the processing time is 30 working days, and after 30 days another email increasing processing time to 50 and the 60 days. Nobody to answer telephone call. Currently waiting for the claim for an emergency dental intervention performed in Qatar in February to be paid. Avoid if you want to have a travel insurance and find a proper company.

No clinical support at all.
I am on day five in hospital in Greece following a road smash.
Their clinical team is incompetent uncommunicative do not communicate with the hospital. No one ever calls me.

Since posting this I have after much chasing been given information. Their front desk team made all the effort. But the clinical team is entirely invisible to me and as it seems to the CEGA team back in the uk. Big shout out to Tony who at 0500 fixed this.

Like many before me , exasperated at no service and inability to contact.
The 0800 number they provide always says no one there to answer try later and cuts you off. Alternate number online puts you in a queue that no one answers. I have tried 3 times and give up at 45 minutes.
Avoid like the plague. Truly the worst company I have ever tried to deal with.

as others have stated, shambolic, one of the companies who seem to like boasting ""We are currently experiencing high volumes of claims which is leading to much longer response times than normal.""
avoid at all costs, simple minor claim...

Claim made 3 months ago, they never replied. Rang the claims team on 3 occasions, each time waiting for at least half an hour. Claim eventually accepted 3 months later after persistent ringing. The claims team said they would pay the amount within a few days but 7 days later still nothing. Cannot recommend.