Centrum Air Reviews 29

Horrible support, answers literally any time they want whether its midnight or midday and no solutions to problems!
The plane overall is good just bit tight as every low coster basically
Delayed my flight for 24 hours its not even first time happening, last time m my flight was delayed for 6 hours right at the airport we had to wait

On a 2 April about 80 people couldn't fly cause they sold more tickets than seats
And my ticket was on 1 April it's changed on 2 but this disaster company doesn't care about human rights

Tashkent-Guangzhou und retour. Alles gut. Die Flugbegleiter freundlich, hilfsbereit und kompetent. Alkoholfreie Getränke werden überdurchschnittlich oft angeboten. Essen ist gut. Flugzeug sehr gut. Reine Economy Flüge. Toiletten waren immer sauber. Eine klare Empfehlung.

I had a very disappointing experience with this airline.

My flight was delayed by more than 6 hours, which caused my transfer time to increase to nearly 10 hours. Despite such a long delay, no proper assistance was provided. There were no meal vouchers, no clear communication, and no effort to support passengers during the wait.

What made the situation worse was the lack of customer service. I could not contact to airline even.

Overall, very poor service, no accountability, and a frustrating experience. I would not recommend this airline.

Sind mit einem Sonderflug von DERTOUR von Phuket über Taschkent nach Frankfurt geflogen. Wider erwarten ein angenehmer, ruhiger Flug. Crew toll, Essen gut nur eben die fehlende Unterhaltung... Aber es geht auch mal ohne, wenn man nach Hause will. Daumen hoch für Centrum Air.

Ich saß fünf Tage in Bangkok fest – DERTOUR hat sich zum Glück um alles gekümmert.
Seit gestern sind wir wieder in Deutschland. Der Rückflug ging mit Zwischenstopp in Samarkand (Usbekistan) zum Tanken.
Geflogen sind wir mit Centrum Air – eine noch junge Fluggesellschaft mit neuen Flugzeugen. Ich war ehrlich gesagt positiv überrascht, insgesamt ein wirklich angenehmer Flug.
Man darf nicht vergessen, dass es sich um eine Low-Cost-Airline handelt: Es gibt keine Bildschirme an Bord, dafür aber ausreichend Essen und Getränke.
Für Kurzstrecken ist man hier definitiv gut aufgehoben. Bei längeren Flügen würde ich persönlich eher Qatar & Co. bevorzugen.

Wallahi, please stay away from this garbage company, just please stay AWAY even if it’s FREE!

Wir hatten einen Evakuierungsflug der von dertour organisiert wurde. Bangkok über Usbekistan nach Frankfurt. Ich war zuerst sehr skeptisch wurde dann aber überrascht und zwar zum guten. Gutes Flugzeug gute Crew gutes Essen. Das einzige was fehlte war das kein Entertainment an Bord installiert war.

Flug von Bangkok über Usbekistan, nach Frankfurt.Sehr nette Crew, sehr gute Beinfreiheit, wirklich reichlich und gutes Essen und 2 supergute, butterweiche Landungen. 1 Stern Abzug nur, weil keine Bildschirmunterhaltung zur Ablenkung.

This was one of the worst airline experiences I have ever had. The onboard staff were very rude. When I asked for napkins, they simply said they didn’t have any. In my opinion, the main asset of any airline should be its crew members, but the service quality here was absolutely zero.

The aircraft itself was old, the toilets smelled bad, and the meals were not tasty at all — the rice was even undercooked. The airplane didn’t have any TV or entertainment system, so during the 7.5-hour flight you have to entertain yourself the whole time.

The worst part was the flight delay of six hours. Unfortunately, there are no alternative direct flights between Tashkent and Guangzhou, otherwise I would definitely choose another airline.

I am a frequent flyer, so I can easily compare with other international airlines. On most foreign airlines, the cabin crew are polite, always smiling, and very helpful. It really makes a difference.

I don’t understand why it has to be like this. Why can’t the company hire more presentable employees with a better attitude and professional manners?

Wir wurden aus Thailand wegen des Nahost Konfliktes von unserem
Reiseveranstalter ausgeflogen. Ab Phuket mit Centrum Air nach Usbekistan und dann weiter nach Frankfurt. In Usbekistan wurde nur aufgetankt dann ging es nach einer Stunde weiter. Wir waren so positiv überrascht. Top Crew sehr bemüht um uns alle. Essen war top und so viel hatte ich noch nie. Vor allem wurde es uns mehrmals auf beiden Flügen angeboten. Die Sitze waren bequem mit Extra Kopfkissen zum anlehnen. Ich kann wirklich nur positives berichten und meine anfängliche Skepsis ist total weg.

Schreckliches Flugzeug. Essen ging. Aber alles andere war eine Zumutung. Nur die Besatzung war soweit in Ordnung.

Wir haben einen Flug bei Centrum Air nur gebucht, weil unser ursprünglicher Flug von Bangkok nach Frankfurt über Katar wegen des Krieges gestrichen wurde. Leider war diese Alternative eine absolute Katastrophe.

Schon bei der Buchung war klar, dass man in Taschkent tatsächlich komplett auschecken, sein Gepäck abholen und anschließend wieder neu einchecken mit Pass&Sicherheitskontrollen usw muss. Für einen Umsteigeflug völlig unnötig kompliziert und extrem unüblich aber mit 3,5 Stunden Umstiegszeit dachten wir, das wäre zumindest machbar.

Dann kam während des Fluges plötzlich die Durchsage, dass wir einen zusätzlichen Tankstopp einlegen werden in Termiz, etwas, das vorher nirgendwo erwähnt wurde. Wir sind also tatsächlich mit dem Flugzeug einen Umweg geflogen, nur um zu tanken. Zudem war Termiz weiter von uns entfernt als Tashkent, wo wir eigentlich landen sollten. Wahrscheinlich war da der Tank günstiger und dann mussten wir mit allen Passagieren hin fliegen…

Durch diesen schlecht geplanten und nicht angekündigten Stopp kamen wir viel zu spät in Taschkent an. Von den geplanten 3,5 Stunden Umstiegszeit blieb am Ende etwa eine Stunde übrig für Gepäck abholen, ausreisen, neu einchecken, Gepäck wieder aufgeben sowie Sicherheits- und Passkontrolle.
Die Flugbegleiter wussten von Anfang an Bescheid von unserem Anschlussflug und meinten ganze Zeit: „Ihr schafft das locker, wir verspäten uns nur um 30 min, ihr könnt da noch Kaffee trinken gehen usw.“
Angekommen im Flughafen sind wir noch mit dem Flugzeug 30-40 min lang auf dem Rollfeld rumgefahren, bis wir am Gate waren. Als wir dann Hilfe brauchten wegen dem nahezu unmöglich schaffbaren Umstiegs, wurden wir immer nur weiter geschickt zu anderen Mitarbeitern.

Das ist schlicht unrealistisch und eine Zumutung für Passagiere. Schlechte Planung, miserable Organisation und keinerlei transparente Kommunikation.

Centrum Air left an infant without a ticket and made empty promises. Disgraceful.
I don’t know where to begin with Centrum Air, but people need to know what kind of airline this is before they book with them.
My sister is a single mother travelling with two kids — a six year old and an infant. Her infant’s return ticket was never issued due to a problem between Centrum Air and the booking platform. Fine, things go wrong. What is not fine is how Centrum Air handled it.
When my sister reached out to Centrum Air directly, desperate for a solution with a return flight approaching in less than 24 hours, they were sympathetic on the phone. They told her not to worry. They told her she didn’t even need to come to their offices — they would handle it over the phone. They promised her a resolution.
That promise meant nothing.
Nothing was resolved. The ticket is still not issued. My sister, a single mother with a baby, was given false reassurance by Centrum Air just to get her off the phone. Instead of taking ownership of the situation and actually doing something, they made a promise they had no intention of keeping and went quiet.
On top of that, Trip.com — the booking platform — has told me directly that the reason this has dragged on for days with no resolution is because Centrum Air has been completely unresponsive to their communications. An airline that ignores the booking platform and makes empty promises to a distressed mother is not an airline that deserves your business.
This is an infant. A baby. And Centrum Air could not find it within themselves to do the bare minimum — pick up the phone, coordinate, and issue a ticket that was already paid for. Instead they offered false comfort to a vulnerable single mother and then did absolutely nothing.
If you are travelling with young children, if you are a family, if you expect basic accountability from an airline when something goes wrong — avoid Centrum Air. When it matters most, they will let you down and not lose a single night of sleep over it.

They let you in with the fruit basket on the first leg, but then charge you for additional luggage at the transit airport.
They also damaged my suitcase wheel and still no reply to my complain from Monday till Friday night.

CENTRUMAIR la peor aerolínia del mundo. Retraso de vuelo 12 h de Samarkanda a Istambul dando avisos en pantalla aeropuerto cada cuando les venía bien.Imposible hacer el checking online solo tienen telegram y falla, lo que me obligó a facturar en el mostrador después de más de 1 h de cola ya que el resto de pasajeros estaban igual sin targeta de embarque. Y.... Sorpresa 91 e por una maleta de cabina facturada de 8 kg por hacerlo en el mostrador. EVITAR VOLAR CON CENTRUMAIR un desastre pongo 1 estrella porque no se puede poner 0 soy viajera frequente he volado con mil y una aerolínias pero esta se lleva la palma. Si no quieres perder días de tu viaje.... Ya sabes.

No assistance at airport, no info avout the delay, no accommodation, nothing. Avoid!!

I was initially very pleased to see a direct route between Copenhagen and Tashkent, opening up travel opportunities to the gem that Uzbekistan truly is. Because of this, I recommended friends and family members planning to visit Uzbekistan to support this new airline and book their tickets through them. I was asked to book 9 round-trip tickets for family members, all of whom had high expectations.

During checkout, the price shown was 29,919 DKK (56,744,853 UZS). After payment, the booking confirmation suddenly showed 69,674,271 UZS, and the credit card was charged 36,869.80 DKK plus fees via a USD payment gateway.

Customer service was only available via Telegram and provided inconsistent and contradictory information. At first, I was told that prices could not be adjusted and that cancellation with penalties would be the only option. Later, I was informed via Telegram that the flights were cancelled by the airline, yet no official cancellation email was sent.

Because I was told the flights were cancelled, non-refundable replacement tickets were booked with another (trusted) airline for the family. Only after repeated follow-ups and a bank dispute did Centrum Air finally process a full refund.

While the refund eventually came through, the overall experience was stressful and poorly handled. The idea of this route is good, but Centrum Air clearly needs to establish reliable operations, transparent pricing, and proper customer support before it can be trusted.

At this stage, I cannot recommend booking with them.

Horrible company, booked a flight Delhi - Tashkent -TLV
The flight from Delhi was delayed by nearly 12 hours. The ground staff just disappeared, no one to give any answers. If one of them did show up they would have no answers offer no help and when we asked them to book an alternative flight for us (since it was clear that we would, lose our connection) all they said is either "speak to the staff on the gate - which didn't speak English, or was so junior they couldn't do anything) or kept on pushing away responsibility saying - we can't help you in Tashkent there will be representative that will help.
After more than 12 hours delay we landed in Tashkent where the company rep did all in his power to avoide providing any solutions to the delay besides staying another 36 hours in Tashkent till their next flight to TLV (although there were other flights with Uzbekistan air lines to the same destination from Tashkent on the day)
Needless to say that even 36 hours later on the "new desegnated flight" Was delayed by 5 hours and literally till the last moment we had no idea if the flight will take off Or not - DO YOURSELF A FAVOUR NEVER FLY WITH CENTRUM AIR

3 hours delay, never explained the reason. Baggage problem, everywhere was stuffed. 2 attendants did not speak uzbek. One was rude, did not offer a drink. Did not take food boxes away until 5 min before landing. We were stuffed, it was so unprofessional, and tbh, awkward and embarrassing for them. Not very kind service (this is mainly one flight attendant, 1 russian girl on flight from tbilisi to tashkent) not very good first impression of the airlines, not good service, im sorry to say, i feel bad for them, :( i will not be quick to take a flight thru them again.