chaiiwala.co.uk Reviews 

I recently placed an order through the mobile app and, unfortunately, experienced several issues with the customer service. During my wait, no staff member checked on us or provided updates on the order status. Despite ordering two teas and a samosa chat, only one tea was delivered initially. The wait time was excessively long, and customers who arrived after us were served first. No apology was offered, and I had to repeatedly ask for the second tea. Additionally, no one came to our table to see if we needed anything else. Given this experience, I am reluctant to use this service again.

No alternatives for lactose intolerant customers except one vegan chai which tastes of cardamon, disgusting. When I wanted a hot chocolate or another option with alternative milk they said no.the girl at the till said she would make me a hot chocolate with oat milk but the rude manager argued with her for a good 10 minutes because it wasn’t on the menu, even after she explained it was coz I was lactose intolerant. Luton hatters way manager is awful. Argues with his employees in front of customers. Definitely not good management skills. Not willing to help customers and charges extra for every small thing eg 20p for an additional paper cup as my 2 year old was crying to take his sisters drink. All I asked for was a cup so and he charged 20p even though he could see why I needed the cup.

Good service. They where very fast and gave my order in a flash.

visited Chaii Wala on Cheetham Hill, Bury Old Road, Manchester. I asked Iram behind the till if they offer discounts to NHS staff, to which she replied yes, and requested to see my ID, including the blue card and NHS staff card, which I provided. However, upon receiving the receipt, I noticed no discount had been applied. Politely, I brought this to her attention, and she admitted forgetting and promised to rectify it next time with a smile. Instead of apologizing or offering any gesture of goodwill, she began to argue with me. Shockingly, when I requested the manager's details, she directed me to the website, showing a lack of concern. This experience has left me completely disappointed with Chaii Wala.

It’s was such an amazing place to enjoying the chai With patience Very nice service specially by sana

Went in the new chaiiwala in crawley. Guys, if you order and then take it home, don't leave the store without opening and checking every order. I ordered for collection £59 worth of food. Got home to find out that the box with mac & cheese was not full was a HUGE scam it had 13 pasta shells in it. Toddler portion. The samosa chaat had a quarter samosa and just chaat. Very soggy Basically these people are ripping customers off. I was furious 😠 😡 so phoned up the guy that served and he WAS AS HELPFUL AS A HOLE IN THE HEAD. the best he could come out with, we only give 250grams of pasta. Hmmmm i thought lets weigh it 25grams. Yet the picture shows full box.You can speak to the manager at 9pm but to leave a name number HUGE INCONVENIENCE. guys we've all been to a chaiiwala wherever it may be. DONT WASTE YOUR MONEY WITH THESE TOSSERS NO SHAME AT ALL. I HAVE REPORTED THESE GUYS TO FOOD STANDARDS AGENCY, THE COUNCIL, AN MANY OTHER PEOPLE COZ WHAT I ORDERED WAS FOR ELDERLY FAMILY I WAS HIGHLY EMBARRASSED THAT DAY I ORDERED. SHUT DOWN THIS CHAIIWALA YOU PUT ALL THE OTHER CHAIIWALAS TO SHAME YOU RIP OF MERCHANTS. ASKED FOR REPLACEMENT, HMM NO! NO SUCH THING AS CUSTOMER SERVICE. FELT LIKE GOING IN AND GRABBING THE LADY ORDERING PEOPLE ABOUT, BY HER NECK WHO PUT MY ORDER TOGETHER. ABSOLUTE SHAMBLES. CHANGE THE SHOPS NAME TO ADDA ADDA FOOD. SUITS YOU BETTER.

Hichem is the best cashier . Best customer service received

Cold tasteless food with very small portions. Frozen food barely heated! Not living up to the hype at all and a total rip off as I spent £65 on a delivery from the Crawley Branch! Very poor service and won’t be buying from here ever again!!!

Very long wait for 2 teas that were so sweet that they were not drinkable. The food was cold and very over cooked. We asked if we could have a new order but we were told thst we'd have to pay again.
There was no cutlery available and all the tables were full of old plates. This place looked so promising but we will not be returning.

1.The expenses were just too much 2. The water cups are so small like a shot cup 3. The duration for one butter chicken roll was like half an hour 4.no tray when given the chicken roll 5.toilets are disgraceful

No taste at all tried Halwa puri no taste no spice in channa no Achar .
Aloo paratha : hardly you can taste there is any stuff.
Just only karak chai taste good.
Who would buy from them if it don't taste like Indian food.

No toilets or there are toilets but they always come up with an excuse. Such as toilet is broken or we are waiting for someone to service it.... This is disgraceful and shows no respect for the paying customers. You should be ashamed to lie every time someone ask to use your toilets.

i do not recommend ---My recent experience at Rochdale Milkstone Road Chaiwala was a complete nightmare. Despite ordering 3 pink chais, 1 karak chai, and a kunafe cheesecake, I was dismayed to find upon arriving home—a 35-minute drive away—that I had been given the wrong cake. When I contacted the store to rectify the mistake, I was met with dismissive and unhelpful responses from a staff member named Sayeed. Despite explaining the inconvenience I had already endured, I was simply told to return to the store to collect the correct order. Following Sayeed's advice to order through UberEats, I was further frustrated when I discovered I had been misled into paying for unnecessary items and additional fees, amounting to a total loss of £10.45. Despite my repeated requests to speak with the manager, I was met with indifference and excuses. This lack of accountability and professionalism from the establishment is truly disheartening. I am adamant about receiving a full refund for the incorrect order and additional expenses incurred, as well as a formal apology from management. My experience at Rochdale Milkstone Road Chaiwala was nothing short of a disaster, and I strongly advise others to steer clear of this establishment to avoid similar frustrations.

I recently had the misfortune of visiting Rochdale Milkstone Road Chaiwala, and my experience was nothing short of a nightmare. Upon placing an order for 3 pink chais, 1 karak chai, and a kunafe cheesecake, I was handed the wrong cake upon my return home, which was a 35-minute drive away.

The ensuing customer service debacle was nothing short of a comedy of errors. When I contacted the store to rectify their mistake, I was met with a dismissive and unhelpful attitude from a staff member named Sayeed. Despite my clear explanation of the situation and the inconvenience I had already endured, I was told that the only solution was for me to return to the store to collect the correct order.

In an attempt to salvage the situation, I followed Sayeed's suggestion to order through UberEats, an app I don't even use. This decision only added insult to injury, as I was misled into paying for an unnecessary karak tea and an additional delivery fee, bringing my total loss to £10.45.

Despite my repeated requests to speak with the manager, namely Osman, I was met with indifference and excuses. It is utterly appalling that this establishment not only failed to take responsibility for its mistakes but also displayed a complete lack of empathy and professionalism in dealing with a dissatisfied customer.

In conclusion, my experience at Rochdale Milkstone Road Chaiwala was a complete disaster. I demand a full refund for the incorrect order and the additional expenses incurred due to their incompetence. Furthermore, I expect a formal apology from management for the distress and inconvenience caused. If these demands are not met satisfactorily, I will have no choice but to escalate this matter further and seek appropriate recourse.

Save yourself the trouble and avoid this establishment at all costs.

Gem

Chaiiwala has become our go-to breakfast spot during our annual visits to the UK from Belgium. The staff is amazing, the food is fantastic, and the tea is unparalleled. The women at the counter are always friendly, making each visit a great experience. Highly recommend!

Chaiiwala providing a cozy atmosphere, delicious beverages, and excellent service.

Store location - Cardiff City Road

Terrible phone service lady hung up on me when i asked for help, i have difficulties with technology and this was very very stressful and disturbing..

Store location - Walthamstow
Date of visit - 24 Dec 2023

I ordered from just eat on the above date like I have ordered time and again.

On this occasion, I ordered 2 Karak Chaii's and a Chicken Sausage Roll.

It was meant to be Chicken Sausage Roll, I was only sent a burnt Sausage. No pastry around it at all!

They did not even attempt to tell me why they sent a Sausage on it's own.

I had to throw it away.

Not happy as I was charged for it and just eat didn't refund me.

Nutella wraps cold with dry chocolate inside it and hot chocolate taste like water so disappointing….