Charcoal Clothing Reviews 

I haven’t had an issue with Charcoal for a long time! Everything is always good quality, true to size and delivery is always quick and efficient.
10/10 recommend.

Easy to find the exact clothes I am looking for and the website is super easy to use

Great clothes, fast delivery, need to exchange 1 out 4 of the items for a size
down so hoping that us an easy process
all in all very happy

I love the quality and make of the products. I have bought many items and look out for frequent sales. Perfect selection for any occasion.

Purchased from them multiple times! Especially their sale items are great and can get a great new wardrobe refresh for a few hundred $$$

Stylish and elevated set!

Love their clothes. Great quality, stylish.

Good quality clothes and quick delivery times!

Bought clothes for my birthday! It was an amazing black dress. I loved the quality and the style. I can’t wait to shop again.

Lovely products and great customer service.the dress I purchased didn’t fit. I was offered an exchange with additional credit or a refund. I opted for the exchange and the entire process wears seamless. Will definitely shop here again.

5 stars for quality, & style!

Love Charcoal clothing, ordered twice already and saving more to buy later! Such good quality fabric, some are so buttery soft! Super fast delivery, great customer support! Would recommend!

I ordered a dress 2 months ago, and I haven’t received it yet. It says it’s delivered on the app, but I can see that it’s not. Every time I try to contact them, they ghosts me. I’ve tried 10 times on mail and three times on instagram. This website is the worst!!!!

I purchased 3 items online. Delivery was surprisingly fast. Unfortunately, none of the items fit even though I follows the sizing chart. I started the exchange/return process online. My order number is not found. I’ve emailed the address listed on their website for customer service and have not gotten any reponse. This is becoming a headache and I don’t recommend this to anyone. Save yourself the trouble and buy elsewhere. I will be filing a dispute with my credit card I feel like I’ve been scammed

The worst place to order online.
Customer service is doesn’t exist. I’m still waiting for a respond in the package they recieved more than two weeks ago.
I have send multiple emails and no a single answer. I purchased the dress nearly two months ago. I am still waiting for an update if they have recieved after spending $ 680 in total.
It is absolutely disgusting how this companies charge a lot of money making you believe you are going to recieve a quality service for the money you spent. Instead you get the ignored and when they reply not apologies at all.
Avoid if you can buying from here

Here I am writing a trustpilot review hoping to get their attention! I also got the wrong size I ordered 4 and fit size 8 - huge and not flattering on me. Then I sent it back and paid $16 dollars for a label for them no never issue a refund- package has already arrived at their facility but not my money and it’s been about 3 weeks! Do not buy from this brand unless you have time and patience to deal with the wrong products and the non existent customer service!!

DO NOT WASTE YOUR TIME OR MONEY. Have had 2 awful experiences with them. 1st time they took forever to send / cancel my order. 2nd time I reordered because they offered 25% off, ordered a size 6, everything came in a size 10 and now they're taking forever to process my return/refund. You're better off ordering from SHEIN.