Cherry Acres Animal Housing Reviews 

We’ve now had two bespoke outdoor dog kennels built by Cherry Acres Animal Housing—the first two years ago and a second, identical kennel this year for our other dog.

The quality, workmanship and craftsmanship are outstanding, and both kennels have been built exactly to our specification. Communication with Dan and the team has always been straightforward, they’re great to deal with, and the price was very fair for the quality delivered.

We live on a farm in Warwickshire and these are kennels for our working dogs, so they get plenty of use. I wouldn’t hesitate to recommend Cherry Acres Animal Housing and wouldn’t go anywhere else for future projects.

Five stars from me.

One star too many...
After placing my order, and paying for, a Chicken Coop & Run in February. No communication!
The delivery lead-time was, and still is, 4 weeks. I emailed for an update after 5 weeks - no reply. I emailed again after 13 weeks and got a reply a couple of days later with a delivery/installation date of 9th June. I checked to confirm this delivery late afternoon the day before but, guess what? No, they weren't able to make it and gave me a revised date of 13th June 10.30-11am. Just after 9am on the 13th they rang to say there was a hitch and they weren't coming! Various excuses - including storms & power cuts. I was offered another date, plus a free Chicken Guard. All too late! I'd had to buy a replacement roof and tray in March for my current chicken coop, to keep it usable. I was furious, not only with the delays, but with the complete lack of communication. I asked for my money back, which they readily agreed to. Which makes me think that after 4 months my Coop & Run was not even made... I have received my refund, which is a relief, but how this business is still trading I don't know.

SCAMMERS DO NOT USE, THEY WILL TAKE YOUR MONEY UPFRONT AND LIE ABOUT CUSTOM MADE ITEMS. THEY DO NOT MAKE ANYTHING, LIE ABOUT THE DELIVERY FOR WEEKS TO RESCHEDULE AND KEEP LYING WHEN NO BODY IS COMING WITH YOUR ITEM. THEN THEY WILL BLOCK YOU, SPAM THEIR SOCIAL MEDIA DO NOT USE.

PAYMENT THEY REQUEST THROUGH SQUARE-UP SHOWS YOUR CARD ANONYMOUS VIA APPLE PAY. THEY ARE THE SCAMMERS AND GET UPSET YOU OUTING THEM. WHOLE BUSINESS PARK KNOWS THEY SCAM PEOPLE AND DONT WANT TO GET INVOLVED. FAKE REVIEWS FROM CELEBRITIES.

‘REFUND’ HASN’T HAPPENED, THEY SENT A PRINT SCREEN OF SOMETHING FROM SQUARE-UP WHICH WAS CROPPED AND REFUSED TO SEND FULL TRANSACTION ID.

THEY ARE REPORTING THIS TRUE ACCOUNT WHEN THEIR RESPONSE TO BAD REVIEWS WAS

Unfortunately with reviews we have nasty costomers that we won’t tolerate there behaviour so they retaliate with reviews as that’s all they can do for revenge
We have lots of good reviews too

DO NOT USE ❌❌❌❌❌❌❌❌❌❌❌❌❌❌
REPORTED TO TRADING STANDARDS

I agree with the other negative comments. When I placed my order in March 26, I was confident I would be receiving a lovely bespoke tortoise house, how wrong I was.
Countless ignored phone calls and emails, multiple delivery date changes, still waiting on that. Now claiming money back. DONT USE

Totally brilliant company. We ordered two small stables for our Pygmy goats. The build quality is second to none and they went above and beyond to get them built in time for us. Couldn’t be happier or more grateful! Thank you Cherry Acres Animal Housing!

BUYER BEWARE!!!!! Do not trust this company,
Have given 1 star but only because you have to give 1 to be able to comment.
Bought tortoise lodge and within a hour of paying and asking for specific date they were trying to change the date and then reverted back to date I had actually asked for.
Communication rubbish as all online, I always keep copies of my online chats especially on things I am wanting to buy so that I can revert back to it.
I was told the lodge would be fully insulated throughout, on the day they arrived they left without insulating the roof and so when enquired about this they then tried to say they dont normally insulate roofs and the only reason they finally agreed to come back was O had proof of them stating it and sending me pics of examples.
Whats the point of a insulated tortoise lodge if not fully insulated... when back at our property after changing the date they were coming back 3 times and making up excuses, they then decided they couldnt get it to line up and tried blaming the plastic lining and I got £250 back refunded to sort it myself.. when in fact we had a look they hadnt covered the whole ceiling with the jablite, there was a patch without it. The roof bearers were not put in level, the building itself is not actually level and doesnt even sit square on the base ... the base was factory bought and fitted and square and we have proof of all of this.
The windows both leaked and so we had to adjust these ourselves and are having to pay out of pocket for new windows as they are so poor quality and again not even square.
Roof not fitted correctly and not enough overhang on the edges, we have again had to pay extra for this on top of the money they refunded to get this rectified.
We got our electrician in and found out that big patches in the walls were missing jablite but even worse the door and the floor arent insulated at all even though correspondence stated it would ALL be fully insulated.
We are now having to remove ALL the plastic lining inside and start from scratch inside after we have found out there is no breathable membrane or vapour barrier and no air gap and the jablite insulation they put in which is in patches is wedged between the cladding and the plastic so therefore will just mould and rot.
WE HAVE PROOF OF ALL OF THIS SO CHERRY ACRES CANNOT TRY TO DENY THIS.
Its now costing us a additional £500 at least to rip out what insulation and lining they had and replacing it properly once we have put im breathable membrane and full insulation, air gap and vapour barrier.
I feel like trying to do a chargeback for this rectification but when I mentioned I would do a chargeback if they didnt come to insulate the roof they were very rude and aggressive and threatening to come back and rip everything out and take it all away. If i had known then just how bad the walls and roof really were I would have told them to come get it! Although now reading other peoples reviews I may not have got anything back then.
I have not received what I paid for as I paid for a fully insulated lodge and although was refunded back for the roof after I threatened chargeback I then found out the other issues i.e no insulation in floor, door and patchy walls which I have proof of! Leaking windows.i may still try to do a chargeback TOWARDS the cost of materials having to rectify the door, walls and floor insulation.
Proof of all correspondence including them being aggressive and threatening to come back and remove everything I have. Proof of what I was told I was getting, and proof both photo and video of the back work we have including no insulation in door, under floor and patchy walls . Not fit for purpose and rescue tortoises still not able to use it a month later!
Disgusting workmanship although they were very quick to slag off a competitor he said he used to work with about shoddy work.
DO NOT TRUST !!!!!!

I ordered a tortoise cottage from Cherry Acres Animal Housing with an expected four week wait for delivery. The item was completed within two and a half weeks. There was just a one day delay to the original delivery date but I was kept fully informed via telephone conversation and then the delivery was tracked via text message. The quality of the build and material used for the tortoise house is excellent and I'm sure will last for many years. It is now occupied by one happy tortoise. I would highly recommend this business. Many thanks.

Put an order in over 12 weeks ago. Had countless deliveries changed on me on the day of arrival. Asked for money back and a simple bank transfer has still not arrived. Will now ask the bank to intervene. Avoid this company

I ordered a tortoise cottage which arrived today. I am extremely pleased with the product, and it represents excellent value for money. Made to order and delivered 11 days later. The house is really substantial and looks made to last. Would not hesitate to recommend or place future orders based on our experience.

Great service. Assembly included in the price too which is excellent. Great quality and value, highly recommended.

Beautiful, well constructed rabbit shed with lots of nice details, clearly well designed and thought through. I was kept updated of arrival time throughout the day which was great. However, this company’s strongest point is not communication. In an ideal world I would have wanted to chat to someone about more customisations but it proved almost impossible to get past the receptionist even for basic things like finding out the delivery date so I dropped that thought. Something that can be improved for sure! But the shed itself is really nice and I’m very happy with it.

No refund after a week! Won’t reply to calls, blocked on socials. Taken full funds with no product!!!! Where is my money? Posted a Google review with proof of this being a reputable review , shame I can’t post on here.

My experience has been AWFUL!

4 times delivery has been cancelled! Now offered me another which is 10 days away which is absolutely not good enough. I wrote on there social media as I havnt been able to get in touch with whoever is letting me down and they blocked me from there socials.

They were happy to respond when I first contacted them promising a quick delivery and that being why I paid and booked. They worked quickly to take the FULL money but the only response and help I can get is a lovely lady who’s stuck in the middle unfairly and the people constantly letting me down refuse to contact me. It’s the most bizarre situation.

After paying all that money I’m wondering what is going on with this company, if they are even reputable as I’m unsure how a business runs this way.

I’ve never dealt with a company like this before. They blocked me on socials and then I recieved an email to state a refund has been issued. I’m yet to recieve the money back but I advise not to use this company.

I have since spoken to several businesses who have worked or subcontracted with cherry acres, just through now looking for an alternative animal house, the issues from this company are apparently well known. One of which stated they have had alot of issues with delivery and that I wouldn’t want to order with them as the product I asked for was supplied usually by cherry acres and another pet store in Wickford who no longer works with them, due to the unprofessionalism. Wish I had read trust pilot before putting trust into this company. Really hoping to see the money back in my account soon so I can purchase elsewhere as it’s really left me in a mess.

We are very pleased with our animal house and is as shown in the pictures.

Tortoise house and run delivered and built. Excellent quality.

Whilst the communication could have been better - did have to chase confirmation the delivery date twice. But the shed did arrive on the date they gave us - with no delays or changes.

The delivery men were excellent - arrived in the hour that was given, polite and built the shed speedily.

Shed looks great and well built also.

Unfortunately I have to echo the rest of the negative reviews already on Trust Pilot. Same story - terrible comms, excuses on excuses for delayed delivery:

Delivery 1: The yard flooded, couldn't deliver
Delivery 2:Both trucks were already out
Delivery 3:Were aiming to get to me but got stuck at stop 1
Delivery 4: Mistake made...when they said Saturday 21st they meant 28th
Delivery 5 (supposed to be today): Someone died

How Hannah has the front to carry on with this I just do not know, not to mention coming up with more and more excuses as to why there is yet another delay. The evidence of this pattern happening time and time again is here in black and white. I'd be utterly ashamed as a business owner.

After the 1st delay I was offered (without asking) and accepted £100 refund as I explained to them that my rabbits are in boarding whilst this fiasco was continuing and costing me a fair amount. I asked for another £100 today after the latest excuse (both amounts together come nowhere near to what it's cost me!) but that was a no.

I no longer have confidence in the end product - if a company cares so little about their customer, I dread to think what the workmanship would be like. I have now cancelled and found a couple of new suppliers I will be calling on Monday. I'll post reputable ones here once I have my rabbit shed to help others avoid Cherry Acres!

Please, save yourself the hassle and go elsewhere.

EDIT: I was waiting for the very typical response which attempts to turn it all around and accuse the customer of being the problem and here it is below - and it speaks volumes.

It’s amazing that Cherry Acres believes they have even an ounce of credibility left on this page and that any prospective customer would consider their response to be remotely believable.

Last time I looked, requesting compensation for costs incurred due to a company's errors / incompetence wasn't blackmail. I suggest you remove this libellous comment.

Offer a product and deliver it on time and as described without multiple delays coupled with terrible excuses, or apologise (and compensate) for your appalling service.

I am sure that this won’t be the last review along these lines for this company!

I recently received my custom made Dog Kennel which was handmade using the highest quality materials and was assembled in my garden.

I was so impressed with the overall quality and excellent customer service and will definitely be using Cherry Acres again real soon.

Ordered the Sherlock 6 bay kennel
Dan and the team delivered and installed and worked so hard all day
We are very happy with the finished product they are made so solid and strong we would highly recommend
Thank you so much

Good communication throughout they took their time and put the kennel together, very pleased with the kennel friendly guys too who put it together good service. Was weary after reading plenty bad reviews but they did deliver on the item and the qualities great happy customer thanks again.

Booked and paid for a bespoke order. The company, quick to take my money, then strung me along for 3 months, with repeated failed promises of delivery, my item had been made, problem with this that or the other to finally receive an email on the morning of the third arranged delivery - informing me the order had been cancelled. Absolutely fuming is an understatement. Spoke on the phone the whole way through, being told a pack of lies. There never was an order. Such a shame, I had high hopes because their photos look great, but read all reviews before parting with your hard earned money.
And when all is said and done, their response is to deny I was even a customer.
I have the emails, Facebook messages and bank transaction including refunded amount to prove it. You deserve less than one star for the treatment I received.