Chester Zoo Reviews 

So disappointed. So expensive. We didn't see any animals except elephants and giraffes, oh and a rhino far away. I understand that animals are not there to amuse us, but we want to experience them. Next time, watch it on tv

We didn't see many animals as the enclosures were either empty or animals were asleep, so this was very disappointing.

The food available in the food court was very expensive and the food was poor quality.

Poor sign posting and we had to ask staff which way to go.

We went as a family which included our 10 month old granddaughter. Parking easy but then signs round park not very good, then we could hardly see any animals, were they all hiding. Saw elephants,giraffes and lions. Couldn’t see tiger or bears. Very disappointing for the moni. Couldn’t even go on the little boat ride as our grandaughter was too young.

You hate animals, otherwise you wouldn't be holding them captive.

Beautiful zoo, with well looked after enclosures and animals.

The zoo is woundfull
The staff are very helpful. However we visited the oakfiled restaurant on our last visit and again this year. All the staff were very helpful. But the menu was very poor the standard has slipped significantly since last year.

The ease of hiring a sturdy mobility scooter. A lot of animals not wanting to be sociable and with the racket from hordes of screaming school children, no wonder.
Loved the Orang-utans and the only Tiger to show itself, the Sumatran one. Thanks mate!
Quite easy to navigate around though most of drinks huts CLOSED on a warm day.
Only criticism is no smooth path for disability scooters/wheelchairs/etc over AWFUL bridges. I know they need to be hard wearing and non-slip for pedestrians, but I felt ill crossing them. One narrow strip of smoothness for us please when you refurb. Truly awful. Try it in a wheelchair/scooter you designers! PLEASE!
Thanks for a tiring but most enjoyable day (bar bridges).

It was awful always loved it when younger so was looking forward ti it well I was very disappointed we got to see about 5 animals in the whole zoo plenty of enclosures with nothing in it was all about British wildlife and flowers will not be going back blackpool zoo next time I think

First visit to the zoo, a little disappointed in all honesty. Allot of the enclosure's you couldn't see the animals, the signage was very confusing in that some areas directed you to the exit instead of the entrance. Needs to be more areas with things to look at as at points you just didn't see anything and we went on the hottest day of the year and I would recommend free drinking fountains where you can fill up your bottle of water instead of paying the expense if buying a drink. Overall good visit but needs that something else to make it more exciting.

I visited the zoo today and we had a great time and the experience was amazing saw many animals and building works are on going for more areas in the park….

One thing however… the signage around the park was shocking the signs would say one thing and the animals would be in the complete opposite end of the park so we kind of had to work our own way round and ended up going back and forth on ourselves.

Other than that great experience!

We visited the zoo on Saturday 6th April.took 2 grandchildren.weng a few years ago so expected it to be better as it was the lockdown last time we visited. But no have the enclosures were empty they displayed what was ment to be in side.no Rinos.tigers .Queues for baby giraffe which were far to long ,queues for snow leopard around 20min wait .I noticed it was all about the food cafes restaurants .now replaced what was a animal enclosure. June's food court was a joke ,queues to get in .the system was so stupid 3 separate restaurant serving some off the same food ,given a ticket then have to queue up again,if we wanted different food had to queue up separately, a child was screaming and aloud to run behind a counter serving hot beverages staff didn't do anything they couldn't the mum had to go in get them ,night mare run establishment you need to sort it

Amazing day today with grandchildren and daughter for isaac s 10 the birthday. What a fantastic day to see the snow leopard and new giraffe such a special day grandchildren will remember got lots of lovely pictures to remember our day definitely recommend here fabulous place foods so tasty at June's food court and lots of lovely gifts in shop we will be back soon

Lovely zoo! It’s quite expensive but everything is nowadays. The zoo has huge enclosures which look like the animals are well catered to. The areas are luscious and green and filled with ample decor. They have some fairly unusual species too such as ones I’ve never seen before! The boat ride is a lovely relaxing ride but I didn’t see any animals from it. The food is good too! Only downside is as someone who struggles walking far, I used to rely on the monorail but that has gone now, so be prepared to walk so much!

This zoo was so good! We arrived quite late as we didn’t realise the zoo shut at 16.30. We therefore didn’t get chance to see every animal in our approximately 2 hours there. However, the ones we did see have definitely convinced me to make the journey from Bristol to come again. I especially fell in love with the bats but we saw loads of different animals. Honestly, the lushest day and I’d love to go back soon.

I visited the zoo 10 years ago and it was a great experience.
Returning last week was terrible.
The price for entry was massive and yet there was no monorail and the boats weren't running due to maintenence. There were a lot of empty enclosures and the signage around the park was very poor. They are building new areas, but aren't even looking after the areas they already have. To be charged full price and be limited on what was available is appalling. This was rated one of the best zoos in the world some years ago, but I would now rate it one of the worst in the UK and I have visited many. We will not be returning here.

Where to start.We paid at the kiosk on turning up to be told the prices for 2 adults was £71.This was queried as it was more than on the zoo website.The lady then said she could lower it to £64 as if she was doing us a favour.Found out later the £7 was for preservation of animals which wasn't stated on webpage.Next,we followed the crowds expecting to see swathes of animals but what a huge let down.Many of the enclosures were empty and the ones that did have animals well,they tried to look interested.The "river" through the first half looked awful as it seemed to be left to rot with dead reeds,dirty water,boats in need of attention etc.Overall,too expensive for the few animals on show.There are much better zoos elsewhere.There are more disappointing aspects to this zoo and I haven't the will to write them all down but we shall definitely not going back and shall recommend family and friends not to go to this zoo.

"Chester Zoo was an absolute delight! It's spacious, well-organized, and there's an incredible variety of animals to see. The elephant and giraffe enclosures were our family favorites. The zoo does a great job with conservation education, which was both informative and engaging for the kids. The boat ride around the islands was a relaxing break in the day. The staff were friendly and knowledgeable. It’s a fantastic day out for families who love animals and nature."

Ordered 2x gift vouchers on 22nd Nov for 2x separate friend's children for Christmas. I stipulated on my order that they was 2x seperate presents . I got 2 gift vouchers and only one gift card and envelope, I emailed to say one was missing, they said they would send a new one straight out 1st class, 1 week passed and yet again not arrived . Emailed again and was reassured it would be sent out on Monday again first class, 4 days later the post has been and no suprise nothing! Spending over £100 for appalling service . Won't be wasting my time or money here again!

On a bad weather day which of course the zoo cannot control we had an ok time but if not for the elephants I would not have gone.

Travelled from Leeds with four tweens. Signposts for road travel were great. Spacious free carpark and simple entry for pre booked tickets.
The map does not entirely match the actual site,must also say what should/could be a simple layout, really is not. Lack of signposts lack of people pointing you in the right direction you are going round in circles and even after 5 hours on a cold wet November day I think we missed parts of the zoo.

Good points, plenty of toilets and food shacks throughout.

Glad I have been, but will not visit again in a hurry.

As a family we used to visit often, good zoo years back but sadly the prices are MUCH too expensive for the average family, what happend to the promo days you once had. such a shame as the more they keep raising entrance the less people will come :( I understand times have changed but Chester Zoo have got greedy!!!