Samantha was extremely helpful. She really went the extra mile to ensure that I managed to purchase what I required. Excellent customer service and support. Samantha is a real credit to Childrensalo... Toon meer
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I have shopped with ChildrenSalon for years and have always had a great experience, which is why this recent order was so disappointing. I ordered a swimsuit on Saturday for my daughter that... Toon meer
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Very impressive website. Have bought here for my daughter on numerous occasions and have never been disappointed. Great quality, selection and fast delivery. My last order was placed last Tuesday nigh... Toon meer
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I am very dissappointed that caramelo kids dress I receied has very visible stain on the back! Nobody can convince me that it was not visible while packiging. Very big shame for a shop that presents... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Childrensalon.com - the home of children's fashion online. Designer brands, luxury clothing, special occasion outfits, accessories, toys, gifts, bags and shoes. Fashion news, blogs and advice. Established 1952.
Contactgegevens
Verenigd Koninkrijk
- +44(0)1892 779110
- info@childrensalon.com
- www.childrensalon.com
3,6
Gemiddeld
373 reviews
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Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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The best
The best! Excellent children clothing great shopping and great staff and shipping great customer support 👍
28 november 2023
Review zonder uitnodiging
Antwoord van Childrensalon Ltd
Hello Melody,
Thank you for such lovely words The team works really hard to make sure your journey is smooth and enjoyable and we always want to provide the best possible service.
Have a lovely day 😊❤️
Received my item following day after…
Received my item following day after ordering, packed beautifully, I am very very impressed. I wouldn't be scared to order anything from Childrensalon if this is the service you receive. Well impressed
20 november 2023
Review zonder uitnodiging
Antwoord van Childrensalon Ltd
Hello Jacky,
Thank you so much for your lovely words.
The team works hard to make sure all orders are prepared and ready to go out as efficiently as possible.
We are very happy that you have had a pleasant experience with us 😊
Have a lovely evening
Childrensalon Team
Thank you
Update: Thank you for your response Childresalon. I had already spoke to you on couple of occasions but you're not willing to sort it out. I received correct size of Frugi's snowsuit however hood is so small (compare to last year's snowsuit it's exactly same). So snowsuit size 2-3 years got hood of 1-2 years which means I cannot use it. Hood is detachable so it seems like wrong hood must been put on.
I spoke to Frugi and they didn't change sizing so hood shouldn't be that small.
UPDATE: Finally someone got to me and they sent me refund so I could purchase size up snowsuit just to find out hood is exactly same size. Such a disappointment!!!!! Frugi got amazing snowsuit and am keeping it but hood is extremely disappointing and won't be able to use it.
THANK YOU CHILDREN SALON FOR TRYING TO SORT IT OUT FOR ME!
WILL BE SENDING ANOTHER SNOWSUIT BACK AS NOT NEEDED.
Changing my review from 1 to 4 stars.
Not 5 starts just because Customer Service wasn't interested much in trying to sort my issue untill I left this review.
17 november 2023
Review zonder uitnodiging
Antwoord van Childrensalon Ltd
Hello Veronika.
Thank you very much for taking the time to edit the review.
I am really sorry that the hood on the Snowsuit is the same. This is something we will look into with Frugi.
We are glad that we could be of assistance.
If you need any further help please do let us know.
Best wishes
Childrensalon Team
One of the best online shopping…
One of the best online shopping experience.
The despatch and delivery is super fast and when I had an issue with one of the items I text them on WhatsApp at 22.00 and received instant reply.
Well done for an amazing customer support
4 oktober 2023
Review zonder uitnodiging
Antwoord van Childrensalon Ltd
Hello Kasia,
Thank you so much for the lovely feedback.
The whole team are delighted we managed to get back to you as soon as possible and resolve the issue.
We look forward to seeing you again soon.
Take care and best wishes
Childrensalon Team
Excellent service and fantastic communication
I cannot speak highly enough of Childrensalon. Their website is brilliant, and has a wide range of quality things. When I made an order, the communication was clear and timely. My order was shipped promptly. Sadly, the delivery company (this was entirely the delivery company’s fault, not Childrensalon) left my package outside the main door on a busy road, and was stolen. I informed Childrensalon, and immediately provided me with guidance and help, eventually giving me store credit to purchase something else. The new order was shipped the next day.
The Childrensalon team members I spoke on the phone with, were very kind and supportive, and immediately sprang to action. It’s very refreshing to see a company actually caring so much for their customers. I will certainly be buying from them again! Well done to everyone on the Childrensalon team!
6 oktober 2023
Review zonder uitnodiging
Antwoord van Childrensalon Ltd
Thank you so much for your lovely words.
We are so happy to hear that you have your parcel now and that we could get the issue resolved as quickly as possible for you.
Our team works very hard to make sure your journey is as smooth as possible, we always want to provide the best service we can to all our customers.
Hope you have a lovely day ❤️
Best wishes
Childrensalon Team
I ordered a youth size 12 suit for my…
I ordered a youth size 12 suit for my son to go to a wedding in. when the suit arrived, the pattern on the left side of the suit didn't line up with the pattern on the right side of the suit. when I contacted them and expressed my displeasure, they immediately shipped me a replacement and paid for the return of the original garment. garment. amazing customer service and the final product we got was amazing especially given the price.
14 september 2023
Review zonder uitnodiging
Antwoord van Childrensalon Ltd
What a relief that the suit has arrived in time for the wedding.
We are all delighted here at Childrensalon especially that the suit was perfect, and there was a well dressed chap for such an important event!
We always want to provide the best service possible to all our customers.
Childrensalon knew how important this was, and that it was a time-sensitive issue, so we wanted to get this situation sorted out for you as quickly as possible.
I hope the wedding goes well and that everyone has a lovely day. 😊
Take care and our best wishes.
Childrensalon Team.
I used to buy clothes from here and…
I used to buy clothes from here and never had a problem. Lastly I ordered a pair of Geox boots for my daughter. They are supposed to be breathable and real leather but they smell horrible. And I am aware that the real Geox shoes don’t smell. Now I am not even sure anymore that what they sell is original. Disappointing!
16 september 2023
Review zonder uitnodiging
Antwoord van Childrensalon Ltd
Hello Klaudia
It was lovely to chat with you on Live Chat on the 16th of September.
We are so sorry about your experience with the Geox boots. We strive to provide you only the very best products.
Rest assured all our items are genuine and are originals.
I can see from the Live Chat that we have sent a return number to you, and we will process your return once it arrives back with us
Do let us know if we can help with any other products that you might be looking at for sizing and any product information, we will be so happy to guide you.
Best wishes
Childrensalon Team
Best shopping experience-ALWAYS
Been a customer for a number of years they have excellent customer service both in their outlet store and regular store! I shop almost every season and they have a very smooth return system and 2 day delivery! Items comes beautifully packaged too!
14 september 2023
Review zonder uitnodiging
Antwoord van Childrensalon Ltd
Thank you so much for your lovely feedback. Our team works very hard in making sure your order is prepared and gets out to you as efficiently and quickly as possible.
We hope to see you again soon
Have a lovely weekend ❤️
Childrensalon Team.
0 stars if will be possible
0 stars if will be possible
they never refund your money and never try help you.
i never received my parcel is no clear evidence that they delivered to my place and they blame delivery guy or all they said yes is been delivered.
i paid 150£ for something that i never have
nice
11 juli 2023
Review zonder uitnodiging
Antwoord van Childrensalon Ltd
Hello Emil,
Childrensalon delivers parcels all over the world. Our couriers make a promise to Childrensalon for both days of delivery and the safe arrival of parcels to our customers.
We have looked into the delivery status together with the team at DPD with exceptional care.
We take anything like this at Childrensalon extremely seriously.
In accordance with the delivery instructions, you provided for the DPD driver. DPD has confirmed this delivery arrived with both GPS (global positioning system) and a photograph of our parcel and another retailer's parcel being delivered at the same time and date, as per the proof of delivery (POD).
Therefore the investigation has been closed by DPD.
Best wishes
Childrensalon team.
Very quick delivery
Very quick delivery, and the packaging is lovely, a very nice touch....will definitely order again
1 augustus 2023
Review zonder uitnodiging
Antwoord van Childrensalon Ltd
Hi Kelly,
We genuinely appreciate your trust in our company and for taking the time to share your satisfaction. Your feedback is invaluable to us, as it helps us continually improve our products and services.
Once again, thank you for choosing our company and for your thoughtful feedback ❤️
I will certainly be a regular customer on this site. Fab-u-lous!!
Fabulous next day delivery although I hadn't selected or paid the additional charge for this. Delighted with the Sarah-Louise blue smocked traditional dress for my granddaughter. Quality as always and purchased in the sale.
23 juli 2023
Review zonder uitnodiging
Antwoord van Childrensalon Ltd
Hello there,
I wanted to express my sincere gratitude for your kind feedback regarding our fast delivery and the beautiful item you received. Your words of appreciation mean a lot to us and serve as a great encouragement to our team.
We strive to provide the best possible service to our valued customers, and your positive experience validates our efforts. Our goal is to ensure that every order is delivered promptly and that each item meets or exceeds your expectations.
We look forward to serving you in the future and providing you with exceptional service.
Best regards,
Childrensalon team 💕
Beyond excellent customer service
The items were beautifully packed and excellent. The team assisted with quick delivery of an exchanges item and made sure it arrived in time for the event , as requested. Highly recommend
15 juli 2023
Review zonder uitnodiging
Antwoord van Childrensalon Ltd
Hello Bella,
Thank you so much for your lovely words, our team works really hard in packing, preparing and making sure that orders go out in a timely manner, so they love hearing this feedback.
We hope to see you again soon.
Have a lovely day 😊❤️
The Childrensalon Team
Amazing service
Amazing service, item arrived so quick and was well packaged with an added bonus of a pack of haribos which my son was over the moon about. He usually hates trying things on so the sweets helped massively.
Highly recommended 👌
Thankyou.
12 juli 2023
Review zonder uitnodiging
Antwoord van Childrensalon Ltd
Hello Kelly,
Thank you so much for taking the time to leave such a wonderful review.
Our team works very hard in making sure orders are packed efficiently and dispatched in a timely fashion.
We are so glad your son loved the sweets 😊❤️
We hope to see you again soon.
The Childrensalon Team
Amazing Service
Amazing Service
Ordered Sunday about 11am came in 24 hours
So cute with haribos
Outfit was gorg
Kept informed throughout the delivery
Perfect
10 juli 2023
Review zonder uitnodiging
Antwoord van Childrensalon Ltd
Hello Angela,
We are so happy that you have shared your experience with us.
Our team works very hard in making sure that you get your order promptly and efficiently.
We are glad that you love the outfit and the sweets 😊
We hope to see you again soon
The Childrensalon Team
Absolutely fantastic customer service
Absolutely fantastic customer service. I ordered an item in the sale unaware that the option to leave in a safe place isn’t offered when delivery details are shared. As a result, my parcel was repeatedly undelivered resulting in ChildrensSalon contacting me to ensure I still wanted the item then updating the delivery details to allow for my safe place. Unfortunately, the delivery driver overlooked this detail so I had to contact them again mid evening in response to which I received an immediate reply and the offer of a drop off at my local Co-op, all which ChildrensSalon arranged on my behalf. Every communication was prompt, helpful abs personalised; I genuinely cannot sing their praises enough!!
6 juli 2023
Review zonder uitnodiging
Antwoord van Childrensalon Ltd
Hello DC,
Thank you so much for taking the time to leave a review of your experience with Childrensalon. It really means a lot to us.
All orders are delivered with a signature requirement to ensure they are received safely. However, we understand that this may not always be convenient for you. We are more than happy to offer various options and arrange a delivery that suits your needs.
I'm so happy that you reached out to us so we could help you with yours :)
Our team works very hard to provide our customers with quick, friendly, and efficient assistance. If you ever need instant answers, our Live Chat is a great option.
You are an important part of our Childrensalon Family. Thank you for choosing us!
We hope to see you again soon.
The Childrensalon Team
Fantastic customer service.
After making a few purchases from this company in the last month, I’ve been so impressed with their customer service. Any queries are answered super quickly, and the items are delivered so fast. Will definitely be shopping from here again in the future.
6 juli 2023
Review zonder uitnodiging
Antwoord van Childrensalon Ltd
Hello W Brearley,
Thank you so much for taking the time to leave a review of your experience with Childrensalon. We truly appreciate it.
Our team works very hard to provide our customers with quick, friendly, and efficient assistance. If you ever need to contact us or would like any help, our Live Chat is a great option.
We are thrilled to have you as part of the Childrensalon Family. Thank you for choosing to shop with us!
We hope to see you again soon.
The Childrensalon Team
Parcel not delivered and no return…
Parcel not delivered and no return delivery payment! Not recommended! Long time wait no return!
3 juli 2023
Review zonder uitnodiging
Antwoord van Childrensalon Ltd
Hello Lina,
I am sorry that we could not chat on the phone this morning, I will send you an email separately, in case you would like us to arrange that with you.
Thank you for taking the time to leave a review with us. I am sorry that your shopping experience has not met your or our expectations.
I am not sure if you have had a chance to read the last email from us, we processed a refund for you for the full amount, and have reserved the items that you had originally wanted.
If you do decide to place another order with us, we have added free shipping which will show at the checkout for you, we really would like you to be able to give us another chance.
I can appreciate why you felt the need to let us know about your experience, we use couriers that we trust to keep our promise to our customers, with your parcel this has not happened.
Do look out for the email we are sending today, so that we can help you if you decide to place another order with us.
Take care and our best wishes
The Childrensalon Team
What a lovely company
What a lovely company. Bought some sandals for my little one, they were the wrong size and so I phoned them and they were very helpful at getting some new sizes sent out. Everything arrived very quickly and the returns process for the wrong sizes was super easy (pre-paid label was included in the box and the box itself had sticky tape ready to seal back up).
3 juli 2023
Review zonder uitnodiging
Antwoord van Childrensalon Ltd
Hello Natasha,
Thank you for such lovely words! We hope you and your little one loves the sandals.
The team works very hard in making sure the returns/order processes run smoothly.
Shoe/Sandal sizes can be very difficult to buy online as sizes can vary from brand to brand.
We do have a dedicated Product and Brand team within Customer Services who would love to help you with sizes or any styling ideas.
Our Live Chat is a great way to get instant answers and measurements if you need them :)
We hope to see you again soon.
The Childrensalon Team
Incredibly impressed
First time customer, incredibly impressed, really reasonably priced, from ordering to being delivered in 19 hours, lovely packaging with a nice personal touch, will most definitely be a regular customer.
1 juli 2023
Review zonder uitnodiging
Antwoord van Childrensalon Ltd
Hello B H
We are so happy that you have loved your experience with Childrensalon. Our team works very hard in making sure that its dispatched in a timely and efficient fashion.
Thank you for your lovely words.
We hope to see you again soon 😊❤️
The Childrensalon Team
Fantastic service, affordable designer clothes
Found children salon when searching for boys clothing on google and was very pleased. I ordered late in the evening, and they sent dispatch notice same day and then clothes ordered arrived the next day via DPD.
Parcel was beautifully packaged and the clothing is perfect for my sons prom. Affordable designer clothes.
27 juni 2023
Review zonder uitnodiging
Antwoord van Childrensalon Ltd
Hello,
We are so glad that you have enjoyed shopping with Childrensalon. Our team works very hard in packing and making sure your item is dispatched and sent to you as efficiently as possible. We hope that your son has a wonderful time at his prom! Thank you very much for taking your time to leave us such lovely feedback.
Have a lovely evening
The Childrensalon Team
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