Chimu Adventures Reviews 

151
•
TrustScore 4 uit 5

3,8

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The cruise was a fantastic offering. Always pays to work with Arctic experts when planning a trip like this. I’m eager to check out an Antarctic trip next. Chimu should be everyone’s first choice for... Toon meer

Beoordeeld met 1 van de 5 sterren

Hubby and I were very much looking forward to travelling to Peru with Chimu adventures. In fact, we would have been heading there next week en route to exploring Machu Picchu and the Sacred Valle... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Stayed 3 nights at Ecocamp in Torres del Paine. Superb scenery. Great guides. Lots of Tasty VEGAN food. Unique accomodation. EXCELLENT! 10 day trip to ANTARCTICA on board the Ocean Endeavour. Amazing.... Toon meer

Beoordeeld met 2 van de 5 sterren

You cannot gain anything by working with them, you can only lose. Let me explain - they are not a tour operator. They act like a broker between the tour operators and you. Some of the brokers have exc... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Touroperator

Geschreven door het bedrijf

Chimu Adventures is a leading specialist travel company to Antarctica, the Arctic and Latin America. Founded in 2004, this B Corp Certified global business is an expert in small-ship expedition cruising to Antarctica and the Arctic, offering immersive sailings where guests can maximise their time off the ship and on the ice. Chimu also offers a portfolio of Signature South and Central America itineraries, showcasing both major highlights and local gems to travellers. Catering to travellers of all ages, Chimu’s Destination Specialists helps guests find their ideal expedition cruise to Polar regions, and with over 20 years of experience, they are true Antarctic and Arctic experts. As Polar specialists, Chimu can plan not only your best Antarctic expedition cruise, but also any flights, insurance, transfers, and pre or post cruise travel. Chimu’s Signature South America itineraries are the ideal Antarctic complement and offer a blended mix of flexible and independent travel throughout South and Central America, highlighting both major highlights and lesser-known attractions. In the communities where Chimu operates, they partner with locals who have exceptional knowledge in their regions. Chimu has their own operations in Peru, Brazil, Chile and Argentina, and is also a member of the International Association of Antarctica Tour Operators (IAATO). Chimu has offices in both North America and Australia.


Contactgegevens

3,8

Goed

TrustScore 4 uit 5

151 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

3,8

Alle reviews

(151)

3 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Both guides were excellent

Both guides were excellent , but very different approach. Both gave excellent service with a pleasant approach and attitude. The Tango dance experience exceeded our expectations ( we expected a tourist attraction--it was much better ) and the Argentinian BBQ was also good.

15 november 2022
Beoordeeld met 5 van de 5 sterren

Antarctica

Our Antarctic trip on board the Ocean Endeavour was fabulous. A truly unique experience that was delivered by an expert team. The service right from making our booking to the end of our trip was professional and easy.

21 december 2022
Beoordeeld met 5 van de 5 sterren

* The Antarctica experience on Intrepid…

* The Antarctica experience on Intrepid Ocean Endeavour was beyond my expectations. Too many good things to say on all aspects. I would have to write an essay!!

* The few days in Buenos Aires were great. The Tigre River delta experience was fascinating. We especially loved the dining experience at Hogons!! A wonderful experience. (The one small problem we had with that evening was that we were supposed to make our own way back to the hotel. We couldn’t get a taxi, even though an employee from the restaurant tried to get us one for half an hour before apologising and going back to the restaurant. After another half hour we started walking , eventually bailing up a taxi who’d stopped to get petrol. He charged us an exorbitant flat rate because he could see we desperate. We got back to the hotel after midnight.

* from the moment we checked in at hotel in BA communication was excellent, and stay e I’md that way until we boarded our flight home.

16 januari 2023
Beoordeeld met 5 van de 5 sterren

Unforgettable experience

A friendly helpful team who created an unforgettable experience. They took care of little details. Nothing was too much trouble. The expedition leader and team were so knowledgeable and so much fun.

29 november 2022
Beoordeeld met 5 van de 5 sterren

The breathtaking Chimu tours of Peru. My bucket list completed.

The tours that Chimu created for me were everything I asked for and more. My bucket list of going to Macchu Picchu, cruising the Amazon, visiting the Inca temples in Cusco was ticked off.
The tour guides were knowledgeable, friendly, polite and answered all my questions.
I had 10 days touring Peru with Chimu.

17 november 2022
Beoordeeld met 5 van de 5 sterren

South American Chimu tour

Everything that was booked went to plan perfectly. I was a bit nervous at a couple of the big South American airports and was immediately met by a smiling driver. Any tours were fantastic and I felt confident that I was extremely well looked after.

18 oktober 2022
Beoordeeld met 5 van de 5 sterren

In both the Southern lights flight and…Antarctica, South Pole

In both the Southern lights flight and the Antarctica flight I loved how it was all coordinated, from the plane, service on the plane, the guest speakers on board, especially Daniel Bull. Questions were answered promptly, the staff friendly. I absolutely loved how Jessica had arranged my halal meal for the Sth Pole flight as I had forgotten to. Jess had remembered from the time of my Southern Lights flight..well done Jessica👍👏

26 november 2022
Beoordeeld met 5 van de 5 sterren

Aurora Australis

The entire trip was a goal for 40+ years. Chimu made it all possible. Never thought it would be possible, but I achieved a dream of witnessing the Autos Australis.

22 september 2022
Beoordeeld met 5 van de 5 sterren

Wonderful experience

My husband & I thoroughly enjoyed our flight over Antarctica, we were looked after by chimu staff & quants staff. It was an amazing experience, something we had always thought about but never thought we would do but we are so glad we did,,,,

3 december 2022
Beoordeeld met 5 van de 5 sterren

Thankyou

An organised and knowledgeable expedition team. Very caring team who made sure their passengers were safe. The team maximised our experience by adapting the itinerary when necessary eg because of weather, ensuring we visited amazing places and saw spectacular scenery and animals.
Efficient and well organised hotel staff on the ship.

14 november 2022
Beoordeeld met 5 van de 5 sterren

Heavenly Stars Trip

I have always wanted to do this trip, I was absolutely in heaven on the flight. IT was on top of my bucket list. Would love to have taken my grandchildren on the trip. THANKS FOR THE GREAT FLIGHT.

23 september 2022
Beoordeeld met 5 van de 5 sterren

Awesome and fun experience.

Trip was well organised, interactive and educational. It was a diverse group that we travelled with, very open minded and there was ample opportunity to view the scenary down below as everyone was flexible.

The staff onboard (from Chimu and Qantas) were exceptional and made our adventure very personable.

Whilst it was a very long flight, I wouldn't have gone with any other company but these guys.

Highly recommend and look forward to my next adventure with the Chimu team.

26 november 2022
Beoordeeld met 5 van de 5 sterren

We were lucky with fabulous weather

We were lucky with fabulous weather. The leaders and all the expedition staff were wonderful and more than happy to share their knowledge and experiences with us.
Crew and food on board ,wonderful.
All the crew and leaders were helpful to me as I am 81but they helped me to take part in all the activities. A fabulous trip !!!

29 november 2022
Beoordeeld met 1 van de 5 sterren

Chimu are solely a money making…

Chimu are solely a money making enterprise. They charter but are not responsible for great service by hospitality and crew of ships nor for the great leadership of the expedition team. As a previous comment pointed out they are lacking in crisis management and take credit card details by knocking on cabin doors at 11pm implying that if you don’t hand this over there and then you will not get home.
Then when the charter flight is delayed this money is kept by them for nearly 2 weeks without providing a service. They chartered the flight on our behalf with our money and after repeated requests failed to give us a breakdown of the costs. They took advantage of vulnerable people and made money out of it.
And then the owners had the hide to say they understood what we were going through. They weren’t there, had no true idea and weren’t even sympathetic enough to leave their own personal troubles out of videos delivered while we were in limbo.
While making themselves out to be the heroes in the situation.

6 mei 2020
Review zonder uitnodiging
Logo Chimu Adventures

Antwoord van Chimu Adventures

Thanks for the comment Lisa. I certainly don't think that we tried to make ourselves the heros from this situation. In fact our team worked thanklessly and tirelessly, often until past middnight in order to get you and your fellow passengers home. Your rescue flight was done at cost price, without even allowing for all the hours put in by our team. I'm sorry that it took two weeks to get you on the flight, being in the middle of a pandemic, it did take a little while to orgnise all the complexities around a charter flight from Uruguay back to Australia. I don't think we could have done things any faster than we did.

Beoordeeld met 1 van de 5 sterren

Bad preperation, unprofessional staff, horrible crises management

I was on a 3 week Antarctica/South Georgia/Falkland cruise during the Coronavirus. Our cruise had to be cancelled 1 week before the planned end. Not only that we missed one entire week, but leadership was also lacking. Even the expedition leader left before every other passenger with some other staff. Very bad crises management and poor communication. Chimu denies any kind of refund or compensation for the missing part. Leaves the cruise with a very bad aftertaste.

The Chimu representative forgot or lost papers we had to fill in. They were not good in communication and lack of experience. One of Chimu representatives brought their parents and just spend time with them. Not helpful =(

16 april 2020
Review zonder uitnodiging
Logo Chimu Adventures

Antwoord van Chimu Adventures

Thanks for the comment Chris although I would note that the Expedition did not leave before the end of the cruise disembarcation date, it was well after the original cruise date had finished. We also had other crew onboard who were experienced as Expedition Leaders and who could take his place. Given the dififculties around getting people home during the pandemic it was important to get everyone off the ship as and when we were able to. Although there were some landing missed due to the unfolding crisis, the majority of the remaining days were sailing days anyway. I'm sorry to hear that you're disapointed in the result, we're very proud of what our team did to get everyone home during what was a very difficult time.

Beoordeeld met 1 van de 5 sterren

Hubby and I were very much looking forward to our Peruvian adventure!

Hubby and I were very much looking forward to travelling to Peru with Chimu adventures.
In fact, we would have been heading there next week en route to exploring Machu Picchu and the Sacred Valley.
Unfortunately Covid-19 put an end to our travel plans (like so many other travellers) but to add insult to injury we have been informed that the full amount that we paid in advance to Chimu travel, is fully NON REFUNDABLE!!
That puts us considerably out of pocket!
Obviously we will NEVER book with this company again.
In the current climate, a little bit of goodwill would have gone a long way.

12 april 2020
Review zonder uitnodiging
Logo Chimu Adventures

Antwoord van Chimu Adventures

Hi Marisa, thanks for the review. The pandemic has been difficult for everyone and I'm sorry to head of your frustration. As you know, you were provided with a credit for your trip, which can be used a later date. This is consistant with what most travel companies are offering at the moment.

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer