Choice Housing Reviews 

Just swapped to this property 8 weeks ago and have had nothing but problems! I wish i hadnt of swapped and thats sating something! I was left 5 weeks with no use of washing machine or kitchen sink because of a blocked outdoor pipe! Also a leak under my kitchen sink which they still havent fixed!

On the 15th of September a neighbouring Tenant lit his mattress on fire in the Communal Garden. I attempted to contact Choice Housing during this emergency, they refused to intervene during this 24 hour window failing in there of duty of care.

On the 16th of September I filed a complaint in regards to Choice Housings handling of the arson attack that occurred outside my open bedroom window while I slept. They have not done so.

Choice Housing have refused to acknowledge and log this complaint in compliance with there internal complaints procedures. The seriousness of this crime perpetrated by one tenant against another cannot be understated.

The NIFRS attended to extinguish the fire on the 15th of September, there report finds that this was a deliberate act of Arson and this report has been passed onto the PSNI for review. A Crime Reference Number will be generated in relation to this Arson in order to hold Choice Accountable.

Move you into a home covered in mould and with a rotten floor. When the rotten floorboards break from the window constantly leaking above it, they blame the tenant, and call you a liar to your face in your own home. Can never get a hold of your housing officer, who doesn’t want to help anyway. Can’t get a hold of him in the phone, won’t call back. Won’t respond to emails and won’t even come out to the home. All repairs are minimal and more cosmetic than remedial.

Avoid at all costs!! Either as a tenant or an employer, do not go there under any circumstances!! Housing Ombudsman and Charities Commission as well as the ICO, need to step in!

Choice are absolutely disgusting people horrible human beings. I've been complaining of damp mold poor plumbing poor maintenance. And I am currently gathering evidence of housing disreapear and am intent on suing these nasty people for ignoring all my concerns and for putting my health at risk they have totally ignored my concerns with regards to myself having asthma and copd. Just avoid renting from these disgusting people unless you like damp and mold and want water coming threw your ceilings I'm going all out to get these horrible people they make me sick.

The most inefficient and rude customer service I have ever encountered.

Avoid the worst ever housing association a total ignorance to health and safety unless it suits them avoid at all cost. They also give out your data harassment is also a problem constant bonbardment via text and calls maintaintance is lacking. Rent from choice at your owm risk.

Choice housing are an absolutely terrible monopoly based in Belfast. They charge £611 a month for a rundown unkempt building in central belfast and a service charge of almost £35 a week. However they are constantly buying new property and not maintaining the current properties that they own. They elevate rents every year because most of their tenants are on housing benefit. They need investigated.