Church's Shoes Reviews 

My husband bought me some Estella polished chelsea boots for Christmas 3 years ago which was followed by lockdown so I didn’t really wear them. This winter I’ve got them out but to my horror the heel fell off!
I contacted Church immediately and sent them all the photos showing very little use as they have been kept in their dust bags and not really come out and they sent me an email back to say I will have to pay £100 plus shipping to have it put back on but they recommended I have them fully serviced and the soles & heels replaced at the cost of £290!!!
All my photos show clearly they are in mint condition but yet they want me to pay to have a full refurbishment!
I have emailed Deschanel (point of contact) again but he says there is nothing he can do…
BEWARE buying these “good quality” shoes as the heel falls off after wearing them approximately 15 times!
Really poor customer service unfortunately so I will NEVER buy another pair 👎🏻

Disgusting company making poor quality fashion shoes for those totally ignorant of Crocket and Jones, Cheaney, Edward Green GG et al. More expensive than Mr Meccariello (“the artist”) in Naples which is just obscene.

You deserve your hugely overpriced garbage if stupid enough to buy from them.

Price hikes since COVID are a joke. Crockett & Jones are the best option now.

Very dissappointing! Super expensive but quality is maximum of Zara Level. Bought some Derbys and wore them a few times, now the leather is already peeling off. Customer support's answer "consequence of normal use"

Will never buy anything from this brand again.

A tale of two shoemakers - Church’s and Barkers. I own 2 good pairs of shoes, a 6 year old pair of Barkers boots and a 20 plus year old pair of Church’s Oxfords. The latter are not much worn as they are a little tight. A speed hook on the Barkers broke, and in a rare burst of productivity I decided to sort out both pairs. I wrote to Barkers seeking advice on getting a replacement or paying for refurbishment. I wrote to Church’s asking if they do a stretching service.

Barkers: ‘hi, just send them in. We’ll fix them and send them back’. And they did, for no charge.

Church’s: ‘thank you, please send photos and details’. Which I did. Silence. So I re-sent. Silence. I sent a reminder. Silence. I never did hear from them.

Anyway, no real moral to this story, other than the obvious. Barkers was friendly, personable, and delivered above expectations. Church’s were professional to start, and then came in below expectation. Waaay below.

New Shannon shoes only worn around half a dozen times and laces snapped. As I don’t live near a Church shoe stockist I contacted Church shoes direct to get a replacement laces and I sent an email with photos etc showing the shoes and broken lace ,where I purchased the shoes and date and received an email back asking for the following information requirements ;

Proof of purchase. If not available, please specify place and date of purchase.

- Full digital images of the item (upper view, lower view, inside view, front view and rear view, plus specific details of any possible damage).

- Digital images of the shoebox label.

- Your current location.

- Your telephone number.

All for a pair of shoe laces to be replaced for shoes that cost almost a £1000, I personally think this company stinks it’s not a patch on the old Church company an insult to British industry,oh I forgot it’s not British any longer 🤔

Over the years I have had countless pairs of Church’s shoes repaired by Church’s. The service was always excellent. But now Church’s have adopted policies and procedures that are cynically calculated to put off customers from using the service. For example, a requirement to return shoes to the store where they were purchased, payment in full in advance (£290!) and a refusal to undertake works where there is evidence of wear and tear! Really? Not the great British institution it was once

Bought a lovely pair of Chelsea Boots a year or so ago. As the soles became worn I took the opportunity of Church's repair service. I shouldn't have. I never saw the shoes again. A €290 "service" for a now €980 boots. Church's reimbursed the original price of the shoes, which leaves me €140 short of a new pair of shoes. Disgrace!

It would appear that Church's have changed their Terms and conditions and have returned to an age that does not support online or mail order activity.

Having contacted Church's to request confirmation if they could repair my boots, bought in 2019 from Selfridges in London. I have been advised that they only support engagement, through the shop the boots were purchased and that they will not repair items bought from other locations, including those bought online.

As the nearest shop was over 200 miles away, their response was to simple send me the link, again for their store locations.

One of the reason I bought the boots is to enjoy the repair service and extend the life of what was a good product.

Utterly appalling service and an indication that Church's neither value their customers, their reputation or their future.

I will now have to source alternative boots from a reputable retailer.

Terrible customer service. I have contacted them several times via email about purchasing a pair of replacement laces for my Ryder III Chukkah. No response from the company,

Despite the retailer Mr Porter Ltd refusing to repair my Church's shoes saying that the time elapsed since the shoes were purchased was outside of their policy and refusing to accept the responsibility to repair them despite the shoes only being worn 30 times, Church's Shoes took them back and repaired them free of charge no questions asked. Brilliant thank you.

Used to be a reliable shoe retailer but the quality is just not the same anymore and the customer service is very patchy. Got too big for its shoes? I still like my Church's but it has to be acknowledged that better value can be had elsewhere at this point.

See ad. On Facebook church shoes see trainers £35 2 weeks delivery so paid, straight away got a email delivery may take longer and a tracking link. Week later shoe were in Singapore ! Looked at my bank see the £35 was in dollars $ and a change for paying in foreign currency exchange fee.
3 months not received shoes. Just had a email from church shoes advising with a contact number. I have them my number for the reply said there number should begin with different letters! I attached a copy of the successful purchase, they have not got back to me. This is a scam by just taking your money or sending you terrible quality useless shoes you can't return. !!!

Poor quality shoes and very disappointing after sales service. After only one season of occasional usage the soles of my Alexandra boots got a very significant wear and tear and the zipper of one shoe broke as well. Unacceptable for this price tag shoes. The after sales service made the experience even worse by ignoring my complaint and not offering any solution.

Awful company. Driven by greed. Put prices up by 50% overnight without improving quality (which is very poor to say the least). Much much better shoes at a fraction of the price from Cheaney or C and J. For God's sake they are 50% more expensive than Edward Green.

Church are going bust and it cannot happen soon enough.

I bought sandals from them, comfortable and beautiful, but after a couple of months the clasp broke.

I have 5 pairs of Church shoes and have been delighted by 4 of them but they have all been without problems. My pair of brogues which have been faulty (to the point where the sole fell off today when out with them) have been shocking - I contacted Church to sort a repair 2 months ago but they didn’t get back to me.

I couldn’t be more disappointed at the after sales service!

I am planning on buying some new brogues but I think I’ll be going to Cheaney’s going forward. Even my Oliver Sweeney shoes have been better.

It is such a shame as my suede loafers and my dress and work shoes have been great - but I haven’t had problems with them - if you do Church are genuinely appalling.

Good customer services. Always there to help. I have enjoyed my trips to church’s store. Well done team!!

Unfortunately, Church’s shoes purchased from Iconic

A few years ago, I bought a pair of Church’s Burwood Brogue shoes from Australian online retailer the ICONIC. This is in fact a pair of expensive shoes and I have kept them in mint condition. I recently read an online article and learned Asymmetry in shoes is a Common Quality Defect. And I thought of my Church’s Burwood Brogue almost immediately. On the right shoe, the seam of the rear quarter is not centred, but off to the right. I contacted Church’s straight away. Amazingly, they quickly responded to my message. At that time, I honestly thought Church’s was going to look after their consumer.

After a few emails back and forth, it turned south before long. Church’s shoemaker advised me to contact ICONIC (the Australian retailer) as it is Church’s policy and procedure before the faulty shoe can be sent to Church’s repair centre. So, I emailed ICONIC. Yes, the rest of the story has followed the classic plot. Long story short: Whilst Church’s shoemaker claims the retailer ICONIC is liable for checking defects before selling, ICONIC believes their customers should cop it if they fail to check the quality of their purchase on delivery.

I have expressed to both Church’s and ICONIC that I don’t appreciate being led in running circles with no genuine intention to solve the problem. And there are simply so many other good options in the market especially at high price bracket, end of story.

Excellent quality shoe! I can’t fault the quality of my shoes and am looking forward to adding more from Church’s