Coach USA Reviews 

Beware!! This is absolutely the biggest joke of a company. We showed up 2.5 hours before our flight and none of the buses were arriving on time. There was a line around the building and we ended up waiting for an hour and weren't able to board. We had to jump in a super expensive taxi ride and were refused a refund for our tickets. Do not risk this situation! The customer service with this company is horrible.

Terrible customer service it seems like no one takes their job seriously. I called 10 times and no one picked up the phone. I rely on public transportation just to get me to school im a college student and im late everyday just dealing with this. This has become an everyday thing with this company tried to call to complain and they had me on hold for 20 minutes never again will i use Coach terrible. Shouldn’t be in business if you ask me

Went to Port Authority Gate 317 today to catch 8:45 A.M. bus which never came so we had to take an uber. Apparently the holiday schedule was not listed on line. There were over 29 people waiting for that bus. Bad business practice!

Late bus no way to check if it’s coming. Charge in advance and then late so you have to use another form of transportation and not get your money back. Complete BS

It’s Friday day before New Year’s Eve and there’s a holiday schedule not listed on website and no one now’s what bus or when absolutely a horror

Don't use this company
We walked to bryant park coach stop to return to newark airport
To find road blocked for a parade
No one to ask where we could pick up the bus
No one answered the telephone
Panicking we wouldn't get to airport in time
We returned to hotel where they were able get a taxi at a cost of $150
I intend pursuing this company for a refund of tickets
And taxi
It's a dreadful company
No consideration for its customers just take the money then says sod you

First of all they only run 3 buses in the morning and 2 in the evening (commuting from Rockland to Port Authority NYC). Of the 3 buses the 7:13a just DIDNT SHOW UP AT ALL. The 7:43 finally came but it was late. Tried calling their dispatch at their 201# at least 5x and no answer. Completely unprofessional and unreliable. I will NEVER commute to the city this way again. There was a line of commuters just standing here waiting for 45 minutes. Who operates a transit business like this???

Avoid this unreliable company. They simply care about time tables and sticking to an advertised service, cancel when it suits them with no attempt to communicate. Waited nearly an hour at lego land New York and they just didn’t turn up when supposed to for return leg to port authority, left us completely stranded. Said “sorry for inconvenience” when I called them, just didn’t care, no impact to them at all.

The app allows to buy ticket but the driver's scanner does not read it, issues an error.

I forgot my backpack in the Newark AirPort Express when I left the bus at Bryant Park in Manhattan. The backpack included more than 1000.- $, important documents, clothes, sunglasses etc. I was really frustrated, but it was only my fault.
After giving up a ticket at Coach USA I got everything back after three days. I‘m so happy that the bus driver was so honest to bring everything back to the lost and found center.
It is fantastic that despite of these chaotic times there are fellows who are so correct, trustable as well as reliable.

Be sure to add 30 mins to your expected travel time from Kenosha WI to O’Hare. The bus was 15 mins late then just stopped at a gas station across the street for another 10 mins. It was standing room only on the bus. People were very reluctant to move luggage off of seats to allow others to sit for the 40 min ride to O’Hare. The driver should have made an announcement to everyone to move luggage off of seats. Probably a first and last trip for me with this transport company.

This is by far the worst bus service I have ever had the displeasure of riding. Schedules are posted but NOT followed. If you need to get anywhere on time (which is everyone), do not rely on this bus company. You are better off finding another mode of transportation even if it is inconvenient. Their license should be revoked.

I truly wish NJ Transit employees were as nice as Coach Bus drivers!!!
Amazing customer service !!!

Worst bus service ever. Their last bus is at 530 leaving the city back to 8A in NJ and have at least 5 people standing up for a hour and a half ride home. They need more buses.

Coach USA runs a bus between port authority nyc & MetLife stadium in jersey for nfl games & concerts so this logistically is a regular occurrence they should know how to efficiently handle. I have never been so appalled by public transport & I take the subway. After a concert on June 4 we waited over one hour for the bus. Meanwhile they had buses just sitting parked , empty, no driver. They were going so incredibly to simply get people on the bus. Mind you no one has luggage & tickets were scanned in line so the slow process made no sense. No updates as to why all these buses were sitting empty. Most inept logistics for the simplest assignment

A coach USA charter bus hit my car while it was parked. The driver gave his information to the police and left before I returned to my vehicle.
After a week of calling and emailing the garage multiple times every day, after having their dispatch staff hang up on me three times, I finally talked to someone who reluctantly gave me their insurance information and a claim number. The phone number he gave me directs to the voice-mail of a completely different company in New York City, and when I finally contacted the insurance company by tracking down a different number, they had no knowledge of such a claim number. Coach USA will not return my calls or emails to obtain the real information. In the meantime, my car is not drivable and no body shops in the area have any availability in the next two months. I am unable to secure a rental car without paying out of pocket for multiple months. The staff at Coach USA refuse to answer calls or emails, and when you finally are able to talk to them, they are evasive and remorseless and only deflect questions. The fact that a company of this size refuses to take accountability for losses from an accident that is 100% their fault is shameful and probably criminal. 0/5 stars would not recommend.

Stay away from this company. Waited for more than 2 hours for the bus to arrive in port authority. They advertise false schedule. Never on time. There were elderly and some people even missed their flight. Save your money and use a different company.

The FACT that the drivers are no longer ENFORCING the mask mandate 🙄😒

Great customer service. Offered me alternative options and a refund promptly.

If I could give zero stars, i would. I wouldn’t recommend this service to anyone. They are completely unreliable, we booked a round trip to newark airport from Manhattan. The bus from the airport never showed up, we waited for more than 2 hours (mind you, they say buses to/from the airport run every 45 min) and we were freezing cold, there were families with infants waiting in the cold as well, in the end we had to take a cab to town because otherwise we would have slept there.
Do not waste your money and choose another company. They are the worse