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Bedrijfsgegevens

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3,0

Gemiddeld

TrustScore 3 uit 5

16 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 1 van de 5 sterren

Poor quality

I got the glass bottle, and I had it for less than 2 weeks before it shattered. The glass is stupidly fragile for the amount of money I paid for it. Will not repurchase from the company.

24 februari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

SLOW shipping, poor customer service

You should know that apparel items ship as slowly as humanly possible. If you reach out to customer service about this, they will tell you that "there are supply chain issues across the board because blah blah blah Covid." That's a fun excuse but, having ordered MORE than my fair share of items to be shipped to me from dozens of different retailers over the past many years, I can tell you that I have experienced very few truly lengthy shipping delays, so my evidence suggests that this is simply not true. One shipping service is far worse than all the others, and that is the one that will be used to ship these apparel items. Good luck, you'll need it.

18 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Poor quality/price ratio and bad customer service

I join the many others 1 star review...
I had the same bad experience: the quality finish of the mug I ordered is disappointing. I contacted the customer service to let them know that this is not acceptable and they reply this:
"I am sorry for any confusion.
The glaze on these mugs is a handmade style glaze, which means there will be variations within the glaze.
Some areas may be smoother than others, they are not all going to be identical and have perfectly symmetrical lines"
I do some pottery myself and I know when a glaze has been correctly applied or not. This is just a bad excuse to not take responsibility for the 25€ mugs they sell.
They have fun designs but that's about it !

16 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great company

Great company. Order arrived quickly, packaging protected the items well and was fully recyclable. Needed to contact customer service about my order and they were super helpful and gracious. Products were beautiful and unique.

27 mei 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Bad service, bad quality, high price

I got a really pretty bottle for my birthday.. unfortunately in a year the images came off from the bottle, the lit broke off and the inside of the lit came off (after a few weeks). The response on my email were “you might be able to find a lit that fits from another brand on the internet”

After sending images of the terrible state my bottle is in as prove, the reaction was that I probably did not hand wash the bottle. Weird since the photo showed a sticker with qr code sticker still on the bottom (how is that supposed to be intact???) I am a student. Living in student housing… I do not even have a dishwasher….I literally did not use the bottle for anything other than a bottle is supposed to be used for. Do not buy anything. Quality and service are very bad. Very disappointed…

One good point: your drink does remain warm for quite a long time… but be prepared for an ugly bottle.

24 januari 2024
Review zonder uitnodiging
Logo HTTP 404

Antwoord van HTTP 404

We explained to the customer that we use a fairly standard thread size for a our lids and that some aftermarket lids would fit. The bottle as pictured appeared to have been washed in a non-standard manner and we suggested that nothing is indestructible and that even with handwashing soaking for long periods of time can cause image degradation. Finally, even though the customer requested a warranty after a year of use; we provided a discount code for the customer to purchase a new bottle.

Beoordeeld met 1 van de 5 sterren

Missing item, horrible service

Got a mug and tea infuser. Packaging was weird and seemed overpacked, no tea infuser. Contacted support for this 40$ tea infuser, they told me to contact police and usps. I contacted them, they said they couldnt do anything for such a low amount. Support then just ghosted me, not responding to email all. I just wanted a reship so I could get my friend a gift. Terrible service.

1 december 2023
Review zonder uitnodiging
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You originally claimed:
“Both items are missing. I got an empty box and the tape was ripped”

Then after changing your mind you eventually settled on the box having been delivered, but that it was opened, when you received it, with tea infuser missing and the whiskey glass having been inside the box.
In our experience this is not how package theft works; thieves don’t sit on a front porch, open a box, dig through the contents, and then settle on just one item to remove. They take the entire box and leave so that they are less likely to be seen.
Similarly if a box bursts open during shipping heavy items like glasses would fall out and not make it to you, moreover USPS would not deliver an open, empty, destroyed package.

We explained multiple times that you needed to file a police report and a claim with USPS, to get the claim process started.

Ultimately we sent the items, and our inventory scans and the size & weight of the package reflects this.
USPS tracking shows that it was delivered at the correct location on 11/29/23 in the afternoon.
We did not deprive you of your order, USPS did not deprive you of your order.
If your claim of a thief is honest then the thief is the one that deprived you of your order not us and not USPS.

You claim you were “just ghosted” however I replied to your emails, until you demanded to speak to my supervisor, at which point my supervisor called the phone number from the order multiple times, no one answered, so a VM was left, to which we never received a response.

Beoordeeld met 1 van de 5 sterren

Purchased a tea infuser with graphics

Purchased a tea infuser with graphics. They didn't survive a hand wash. Hot tea will take the graphic stickers off. Very low quality. A Christmas gift didn't last a single use.

31 december 2023
Review zonder uitnodiging
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I'm sorry for any inconvenience; please email us at support@cognitive-surplus.com and we'll get this problem resolved for you.

Beoordeeld met 5 van de 5 sterren

Lost Order Help

Justin has been amazing at helping me with my order. My package got lost and he and I filed a claim with my post office. After discovering that they had indeed lost my package, he sent me a new order. Will definitely be purchasing more from his site!!

27 december 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

NOT A SAFE GIFT…

Received this as a gift and within 24 hours the double wall has cracked off inside the water bottle, making it completely unusable. I understand the special care and precautions that need to be taken with a glass water bottle but this inner wall is disproportionately thin and very fragile. I am not sure if it broke from being too hot or maybe too cold when I drank ice water, but the bottle was not dropped. Extremely disappointed in the quality after being very excited to use it. Again I would like to add I did not even have this water bottle for 24 hours before now must turn it into a beautiful broken vase. I would not repurchase this myself or for another even as a gift. Hope to hear back from someone in regards.

22 december 2023
Review zonder uitnodiging
Logo HTTP 404

Antwoord van HTTP 404

I'm sorry for any confusion; we've attempted to email you twice. Please check your spam folders or email us support@cognitive-surplus.com and we'll get this problem resolved for you.

Beoordeeld met 5 van de 5 sterren

Great Designs

Products I ordered came quickly, were packed in entirely recyclable supplies and were beautiful.

18 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Solved the problem with missing order

After my initial complaint, I heard from customer service and my order was completed. I am satisfied with the service I received and feel confident that the problem with links will be solved.

14 augustus 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Beautiful, unique products, great storefront, good shipping.

I purchased some stationery and notebooks for my wife and myself, prices are fitting to the uniqueness of the products (I truly can't find anything even close to their products elsewhere) and shipping was quick. The website is particularly well made, and the shopfront works very well.

20 februari 2021
Review zonder uitnodiging

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