ColourFence Garden Fencing Reviews 

Getting a ColourFence really is an experience of two halves.

The fitters are fantastic. Polite, communicative, receptive to questions, exceptionally hard workers. The final product is fantastic, we are really pleased. We had Al and Leon from Midland Fencing and we could not fault their professionalism, nor the end result to achieved.

However, the site surveyor essentially made many false promises. Looking back, we feel that if we’d asked him if the fence could fly he would have said yes to get a sale. And, when issues occur, it’s like he disappears off the face of the planet. Maybe magic is involved after all.

Head office communication is woefully poor, bordering on rude. Head office staff should definitely take a lesson from the installers in customer service. The time scales are sketchy, the delivery schedules for goods poor, and I’m not sure whether we’d have got the waste taken away (as paid for) without constant badgering.

It’s such a shame, because the guys doing the installations are brilliant. The finished product is brilliant. But, would I want to deal with them again: absolutely not. Life is too precious to spend your time arguing with rude people about fences.

The experience leading up to getting the fence installed was not great - slow or no responses to emails or calls, the wrong materials being sent so when the first installers arrived they couldn't complete the job which meant going to the back of the queue and waiting another 3 weeks for installation and the materials sat on my driveway for 6 weeks in total - however Jon Wells was helpful in resolving the problems and Alpar was a fantastic installer - very conscientious, hard working, polite, an attention to detail and pride in his work. The product itself seems great and hopefully will last for many years to come.

Salesman quoted £4300 for new fence and gate and supplied written quote guaranteed for 30 days. After a few days I contacted salesman to accept quote and pay deposit,but was informed this would now be £4800 ?? . I requested a manger’s contact details to complain. The manager agreed this was poor service and agreed to honour original price quote. I then paid £2100 / 50% deposit.After a week or so and awaiting fitting date I was contacted by salesman who informed me cost would now be nearer £5000 and did I want to continue. I therefore declined and requested a refund. This was terrible and deceptive practice and feels like a company trying to take advantage of an elderly person. - BEWARE

The surveyor was not the sharpest, possably due to lack of training,this made the fitters job harder. Jason the chief fitter was brilliant, he did a fantastic job and we are delighted with the result

Really happy with the service provided by Mark and his team. Highly recommend them if you're looking for a no-maintenance, secure & professional fencing contractor.

Good service from start to finish.

Totally fantastic experience with ColourFence. From entering my details on Google for a call back, to the job complete. Salesman Denis was a really nice guy and when he came to see us he was here for over an hour explaining all the details of the product, showing us samples and measuring thoroughly. He explained that it can take 6 to 8 weeks for installation and we placed our order. I got confirmation of the order 2 weeks later and a provisional installation date as approx end of June and they would contact us the week before but no one contacted to confirm or advise of any delays so I rang Dennis who said he would Email his boss and send it to head office and gave me their number so that I could also contact myself. I was only concerned as I am having a pergola fitted 7th July and was hoping the fence would be fitted first. The staff I spoke to on the phone were very pleasant and helpful and said they would sort it out and get back to me and the next day she did and said they would come 3rd July. Dave and Phil arrived at 8.15am and were very polite and courteous and respectful of my property, they got to work straightaway and they had ordered a skip to take away our old fence and posts and that arrived at 10am. Dave and Phil and another guy who helped out until 12, they never stopped working, they told us exactly what would be happening and checking in with us if it was okay to do what they suggested. They finished at approximately 4.30pm only stopping once for lunch for about 30 minutes then Dave and Phil worked their socks off on an extremely hot day but never complained once. They tidied up after them too and I am absolutely thrilled with the results. It is well worth the wait and the cost, it looks fantastic and a brilliant service. The skip hasn't been collected yet but I have been advised that it will be no later than tomorrow, obviously not the company's fault about the skip company but as soon as it has been collected I will promptly pay the remaining balance. I would definitely recommend the company and their staff including Dennis the salesman and Dave and Phil who worked above and beyond and the lady I spoke to on the phone to re arrange the installation date, unfortunately I can't remember her name but she was extremely nice as well. The steel fence is very sturdy and really good quality and am so happy with my new fence, thank you all so much 😊

Great service, great products my fence looks amazing. Salesman matt is very nice talked us through everything from products to colour measurement & price. The lads came & did a brilliant job over 2 days they we're very pleasant friendly young men who respected our property & my dogs mischievous behaviour

Delays and more delays in delivery/installation.
Had to cancl the order after 3 weeks into promised delivery date.

Great experience from start to finish. Patrick of Bedford colour fence was lovely, so polite and friendly, and worked hard and efficiently. I love my colour fence, it’s beautiful. No more painting fences for me! It seems sturdy and I’m hopeful it was last a very very long time. Wish I’d done it years ago.

The product which was railings was very well made and the results were good. After a few issues that were solved the actual installation by Will and Alfie could not have been better. They were polite, completely professional and accommodating. Having good fitters is was makes the work involved a success.

All representatives from start to finish were top notch, polite, professional and knowledgeable about this top class product. However Harley (Bristol Branch) topped them all. Extremely polite and courteous, prompt and a skilled fast worker. No issue was insurmountable. Harley was a credit to ColourFence.

I am very delighted with both the fence and the fitting. Ours was a fairly large installation and the fitters were brilliant. The finished project has totally transformed our garden.

Had fencing fitted by Will & Alfie found them to be respectful of property,first class service from start to finish couldn't fault their work. Company didn't waste anytime wanting payment as soon as they pulled off drive they was on phone enquiring about rest of payment.

We didn't receive the service we were promised or expected. The person selling the product gave us the usual sales pitch, which was a different version to what we got. Originally we were given an 8 week timescale. It ended up being 8 months from order to final installation. When they came to fit the gates, two didn't fit and had to be remade, when they came to fit them again another one didn't fit, and post had to be remade.
Communication was shocking, no updates and we dealt with at least 5 different people whose communication skills were lacking.
I hope you read this review, take on board the comments and improve your service so that other customers don't have the disappointment we have had (although I doubt you will)

Gareth and Jarrad handled the installation of the fence so professionally. The garden is on a slope and they worked out the best way to arrange the height drops so that it really looks stunning. I was also grateful that they worked out how to create a "hedgehog hole" by making use of one of these height drops, so that our nocturnal visitors can continue to move freely between our neighbours and ourselves.

On the 9th May Will and Alfie installed my black railing divider panels outside the front of my house, they both done a lovely job with minimum mess and noise and made my front drive look bigger and wider the two lads worked hard and Iam very pleased with the end result so thank you guys for a job well done.
Helen

Steve and Tom did a great job in quite difficult circumstances, and the quality of the fence and gates is excellent. Also when Duncan the surveyor visited I felt he was very professional. He took a lot of time and trouble to draw up a plan of how I wanted the fence and gates, which is very different from the original layout. But.. I was away when the components were delivered, and a I got a call from the courier saying he needed help unloading his van, Not my problem! Unfortunately my kind neighbour (who only has one leg) took pity on him and helped him unload. This should not have happened. It gets worse. I came home at lunch time to find Steve and Tom had done a great job of clearing my old fence, but had started building the new one in exactly the same place, because, unbelievably, they had not been given the plan which Duncan drew up. Luckily the cement had not set, and they were able to restart the job. Incredibly, the following day they still were not given the plan, so I had to draw one up. I am very satisfied with the finished job, and cannot praise Steve and Tom enough, but I cannot recommend Colourfence because of the repeated failures, using a clueless courier, failing to give the fitters the plan on two consecutive days, causing the job to take 3 days instead of 2.

From starting to finish they were friendly and helpful,the guys that fit the fence very professional and where good at solving problems that my old fencing left them with,
Plus a good bunch of lads

The excellent ColourFence installation by Will and Alfie resulted in a smart, enjoyable, and relaxing environment for the garden. Also, the most wonderful thing is that, since the fencing has been installed, all the cats have disappeared. The fact that no cat has expressed interest in entering the garden is a priceless peace of mind. I highly recommend it.