Condenast Reviews 59

Conde Nast's user interface is the WORST I have ever seen. I've had problems maintaining subscription profiles for many years, and have finally given up. I've cancelled all three of my subscriptions. One would think a company as big as Conde Nast could manage programming online support across multiple subscriptions.

Als langjähriger Abokunde wurde versucht mich über den Tisch zu ziehen. Telefonische Vereinbarungen wurden nicht eingehalten, Emails nicht beantwortet und Mahngebühren verlangt! Entweder ist man wirklich amateurhaft im Kundenservice aufgestellt oder es handelt sich um eine Betrugsmasche. Daher mein Rat; Finger weg von einem Abo dort!

Predatory auto-subscription practices. The company CLAIMS on their website that they will alert you before charging your card and that they will tell you what you're paying for but they don't. If you get a year digital subscription; they will charge your auto renewal for the price of a print and digital. Customer service emails are incomprehensible and unhelpful.

Will not issue refunds, and I also never received physical copies of my magazines. They have nice customer service specialists, but what a horrible business practice to not refund charges for an upcoming cycle that hasn't even started yet. They said they couldn't give me a refund, then offered me a 50% refund as consolation. So they can but they won't.

Be alert to Conde Nast trial subscriptions or "gift" subscriptions from another vendor. They auto-billed me without warning or authorization, and it took hours to stop the subscription. Customer service is non-existent.

Bought a gift subscription for my daughter and the first edition did not arrive. I’ve been asking for literally months on end and it still hasn’t. Most recent email they asked ME to contact my local distribution centre to ask what happened to it!!! Absolute joke will never buy another subscription. DO NOT SHOP HERE!!

These people are continuing to take money from my bank account despite attempts to unsubscribe.

I subscribed a couple of years ago to Wired magazine, to read articles online, not to receive a paper copy. For some reason, I was unable to read articles, even though I'd paid. I tried to unsubscribe a year ago, and after an email and a Skype call thought I had been successful. But no, this year I'm going to be billed again. Numerous attempts to reset my password and to unsubscribe have been unsuccessful (timed out). If I try to log in, I have to enter the customer number as shown on the magazine wrapper. Since I don't get the hard copy version I have no customer number. As an "overseas subscriber" I supposedly have the option to enter my name and address. But the screen that presents doesn't allow me to enter my name and address -- just my customer number. The whole thing is a set up to keep milking your bank account for funds, year after year.

I signed up for Wired last year, because I used to like their magazine (before this experience). After a few months, I decided I wouldn't renew, because money is tight this year. I got a notice from my bank yesterday morning that I'd been charged $79, and went into a panic. Finally I find an email from Wired last month that went to my Spam folder, telling me I'd be charged yesterday.

I contacted them, thinking they'd reverse it once I explained the situation. Nope. No refund, they're keeping my money, even though I didn't know it was renewing. I am LIVID!

Definitely stay away from this company, terrible customer service. They're obviously very aware their renewal notices go to Spam folders, and count on being able to slip it past you so they can lock you in for another year. When your whole business model is locking people in for a year or more past when they would have wanted to subscribe, your company should cease to exist.

Absolutely appalling customer service. Bought a subscription to Vogue for my daughter for Christmas… so far we’ve still not seen a copy. They told me I’d missed the cut off for December so paid an extra £10(ish) for the back copy of December… they said 7-10 days… then 28 days… still nothing. I’ve called them every week so far and today’s call was another fruitless exercise as I explained that three of my daughter’s friends had received their February issues… nothing they can do but resend…. And it could take 7-10 working days…. Again, They’ll only send anything by THIRD class post… avoid like the plague if I were you. It’s less hassle just buying them from the shop each month.

Love Wired Mag & other products. But it is impossible to even view my subscription plan. The “manage subscription” option loops the user back to a sign in page. You are forced to call customer service. Once you finally reach someone, the call is clearly coming from a faraway country where the call quality is very poor & it is difficult to understand the customer service rep.

The email spam unsubscribe doesn't work after numerous weeks of unsubscribing often on a daily basis. Emails with auto replies and calls to third party overseas call centers can never resolve the daily spamming to two different email addresses. I was told by a U.S. supervisor that the New Yorker/Conde Nast is terminating their supervisors at the end of 2025. Their NY phone number to subscriptions, accounts payable, and HR disconnects with repeated attempts. Their supervisors also cannot assist with these spamming issues. The New Yorker and Conde Nast has one of the poorest customer service operations that I have experienced, and it is no surprise that others have also experienced this. Shame on this company. Your writers and other staff deserve better.

Terrible experience.

I contacted Vanity Fair on the 17th of November to cancel my subscription. I was unable to cancel online myself as there is no such functionality available so I must call the US or write an email to cancel.....(international digital access) Calling the US from Europe is not affordable, I have no intention of calling a US landline at my cost……The renewal is due in Jan 26. I have today after 1 month of repeated requests to customer service still not received any confirmation of my cancellation despite sending at least 4 or 5 emails, nobody takes responsibility for the follow up and escalation of my issue. The agents were polite but inefficient.
Totally unacceptable and a complete waste of time, be warned!

I've purchased one year subscription.
More than half of issues are missing.
I’ve emailed so many times. They hardly reply.
It takes a very long time (a few weeks at least) for them to reply and their customer service always come up with new excuses even if they did reply.

Don’t subscribe their magazines!
You will waste your time and money, and you will be very frustrated.

I don’t want to give them even one star.
Negative 1,000 would be a proper scoring for their service.

They do not answer their phone. they have a phone tree that doesn't work. they sign you up for subscriptions you don't want.

Unable to unsubscribe via every possible avenue ‘offered’ - reset of wired password loops me back to circular condenast login page which can not be accessed; three help email addresses are dead links - in my renewal email, under the FAQ for cancel assistance and at the bottom of the website pages - all returned as unable to send; international phone number is unreachable; reply to subscription email is unable to be sent. Condénast behaviour is appalling, tinpot, and amounts to theft.

I value The New Yorker’s reporting, but Conde Nast’s customer service is consistently dismissive and unprofessional. Outsourcing or training issues aside, the result is the same: a complete lack of accountability. I’ve canceled my subscription because I no longer trust that future problems will be resolved.

Tried to cancel subscription on the phone and was refused.
Said that ( although I pay, wife is the receiver)
Will just bank cancel
Useless lot
Then
Received a discount to £19 by post.
Again refused online due to existing customer. I am sure this is not legal. Told I cannot cancel subscriptions due to only being payer not receiver. EVEN AT SAME ADDRESS.

This company refuses to cancel my subscription. They make it ridiculously difficult to find a portal and they do not respect requests by email.

Wired Mag (Conde Nast publication) continued charging me after I canceled sub. I disputed the charge. Conde then said I needed to cancel the dispute because they couldn't refund while it remained open. But the bank said if I closed the dispute, I'd lose the right to a refund, so I kept the dispute open till Conde paid up. Sleazy, and all for $30.

I used the 3 vogue magazines for £1 im yet to receive any magazines 2 and a half months later they won't cancel my subscription as I don't know my customer reference (I literally haven't got a reference number as I was never emailed a receipt) they refuse to cancel my account so im glad I have used a separate bank account but don't buy from these it is a complete scam and their customer helpers are useless