A very nice company to deal with - I have used Consols Oils for many years now and have always had good service from them. I like the relatively new online order set up as it enables me to order any... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Seamless delivery of my oil. They were so good I didn't even realise that they had been. I would thoroughly recommend them.
I placed my order directly with Consols partly based on previous positive reviews I had read and a quoted price for delivery within a fixed period. The delivery wasn’t made on schedule (Friday 14th... Toon meer
I checked my oil this morning to discover that the tank was empty! Called Steve at Consol Oils and amazingly they had a small tanker, with 100l spare kerosene making a delivery nearby. So amazingly I... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
We cater for both commercial and domestic fuel oil supplies, difficult access deliveries and narrow Cornish roads are no problem for our fleet of mini tankers. We also supply Road Diesel, Red Diesel (Gas Oil) and Kerosene fuels from our depot in St Day.
Contactgegevens
Plots 3 – 6 United Downs Industrial Estate, St Day, TR16 5HY, Redruth Cornwall , Verenigd Koninkrijk
- 01209 820274
- sales@consolsoils.co.uk
- www.consolsoils.co.uk
4,4
Uitstekend
233 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Oil arrived much quicker than expected.
22 juli 2024
Good price
Good price, prompt delivery, helpful staff. Not so sure about "pay it" on website though, as it indicated that I had payed but I got invoice to pay again, am waiting bank statement to check have not paid twice.
20 juli 2024
Excellent service as always
12 juli 2024
Great service
Great service. Delivered on time, friendly driver, no fuss, great value, easy to order
17 juni 2024
Quick delivery
Quick delivery. polite, agreeable driver (Chris).
Hard to fault.
25 juni 2024
Review zonder uitnodiging
Great local company
Great local company, oil delivered on time and best price from the local firms
5 mei 2024
Something is wrong with delivery schedule
The staff in the office were very helpful and tried to the fix the delivery issue, however our 1 week delivery was delayed 4 or 5 times and took 2 weeks to arrive.
15 april 2024
Honestly
Honestly. Absolutely useless since they were taken over. We used to have a good relationship but now they’re just rude and awful service. Took me nearly two weeks to get a refund!
31 maart 2024
Antwoord van Consols Oils
Hi Stuart,
I'm sorry to hear you are not happy with the service you have received.
We do have a refund guide of making refund within 10 working days - that's 7 days max to reach a weekly refund run and 3 days to clear into the customers' bank. Typically, refunds will be made much sooner but I unfortunately this isn't always the case.
I understand our Depot Manager has been in touch to review your feedback and apologise. If there is anything else we can help with please email feedback@consolsoils.co.uk and I will respond directly.
Kind regards,
Andy
We ordered online and paid extra for a…
We ordered online and paid extra for a quick delivery however the delivery was 3 days after the latest delivery was meant to happen and our Rayburn went out and we had to get an engineer to fix the problem. Did Email the company but had no response.
19 maart 2024
Antwoord van Consols Oils
Hi Shelley,
Thank you for your feedback and I'm sorry the delivery was later than anticipated which I understand has caused further issues.
I've passed your comments onto our Depot Manager and we will investigate the circumstances that led to a late delivery. One of the team will also get in touch and we'll see what we can do to improve your experience.
In the meantime, if you have any other queries please contact feedback@consolsoils.co.uk and I will respond directly.
Kind regards,
Andy
I was not there at time of delivery but…
I was not there at time of delivery but no delivery note or email or other notification was provided so 3 days later i called the office and they told me it had been delivered.
13 maart 2024
First class service
3 maart 2024
Still waiting a refund!
Use another company if you can. Paid for quick delivery for delivery within a week. Had to chase…. still took two weeks! Said we would receive a refund for the delivery …… still waiting!!
4 maart 2024
Antwoord van Consols Oils
Hi Chris,
I'm sorry to hear you didn't receive the delivery by the expected date. I'd like to look into why this occurred and check on the status of the refund for you.
Please can you email feedback@consolsoils.co.uk with details of your account number and/or delivery address? This will allow me to investigate.
Thank you.
Kind regards,
Andy
Paid extra for earlier delivery
Paid extra for earlier delivery, turned up 3 days late paid extra for nothing !!
Not happy @ all will not use again!
9 februari 2024
Antwoord van Consols Oils
Good morning Paula,
I'm sorry to hear your delivery did not arrive on the expected date, particularly having paid extra.
We will investigate why the delay occurred and check that the delay was communicated effectively. One of the team will be in touch and we'll aim to work on a resolution that you're happy with.
If you have any further comments or requests please email me at feedback@consolsoils.co.uk and I'll look into it personally.
Kind regards,
Andy
Great company all staff pleasant to…
Great company all staff pleasant to deal with all very helpful.
15 januari 2024
The oil was ordered three weeks in…
The oil was ordered three weeks in advance with a specific day given for delivery to be made by. Unfortunately despite the long notice period, I had to contact Consols to establish why the oil was not delivered as indicated, I was told that the oil would be delivered the day following the date originally promised, it just seems difficult to understand that with such a long period in which to deliver why they missed the indicated date
15 januari 2024
Antwoord van Consols Oils
Hi Roger,
I'm sorry to hear your oil wasn't delivered on the expected date.
Usually this is caused by events out of our control such as a tanker breakdown, however, if that was the case it should have been communicated to you.
If you can reply back to feedback@consolsoils.co.uk and leave me your account number and/or email address then I'll ask the team to investigate and see what we can do to make it right.
Kind regards,
Andy
Brilliant service and the delivery guy…
Brilliant service and the delivery guy was fantastic
13 januari 2024
Phone answered quickly and greeted with…
Phone answered quickly and greeted with a cheerful voice and happy to take my order immediately.
Delivery arranged for the following week at a competitive price.
What more could you want?
1 januari 2024
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.