Consumer Reports Reviews 116

This is a great organization that provides information and advocacy for consumer safety. I have been a member for years and very much appreciate their guides. In a fast-paced shopping environment that encourages impulse-buying, it is really helpful to have a model of how to slow down and be thoughtful and careful when making purchases. Would highly recommend reading the articles in addition to the reviews, which cover recent findings on safety. They update their recommendations based on new information when things change, and provide background and history on topics. They provide ways to help advocate for other people's privacy, safety, and health as well.

My membership was canceled in July 2024. I don't have any access to account at Consumer Reports anymore since July 2024, but they autorenewal subscription anyway and took $30,74 from my account on 01/03/2025. I canceled membership because it is not worth the cost. I didn't get digital access to all promised benefits.

Honestly not worth the cost. They don't provide details to back up thier ratings. Any other website has more details. Plus they don't deep dive at all. I used it to rank products which it does provide and is helpful but I can't trust it without seeing the breakdown. 1-5 rating scale is not enough. So my take is save your money and do more research. Ratings.com is great at providing detailed breakdowns and reviews a wider range of products

Stay away. Total scam

Online membership cannot be cancel ahead of time or you lose your access immediately. So if you wait until and miss the date by one day the charge you again and if you cancel you lose an entire month. So it cost me two months to just get one month worth of service.

quite simply the WORST out there. i remember when this company USED to be the BEST when it came to reviews. Today it is a shell of its former self. I had a membership for literally 1 hour, tried to find something and found there wasn't a single review for the product i was looking for.

i asked for a refund (they state before you buy, you can cancel AT ANY TIME) they just forgot to tell you they will NOT give you a full refund, even if you had it for an hour.

tried to contact CS, good luck with that. NO ONE there. What a company. I've disputed the charge with AMEX and they told me there are PLENTY of folks they try to roll for a month's worth of membership.

how embarrassing to be this company. i can only imagine what it's like to work there (shuddddddder).

I finally got online to research refrigerators. Even though I joined, to access the information I needed, I had to upgrade for a small fee of course.
I will cancel membership tomorrow.

I bought an LG 1500 dollar tv from conns. I had it for 3 months it went out and I called and told them it took 3 weeks for someone to come and try to fix it. I took pics of the tv the day I made the claim there was no scratch or mark on the tv. Well in the process of waiting to have tv fixed my cat unfortunately knocked it over. I didn’t think up much about it since they were coming to fix it. Unfortunately I was told the tv is know longer covered with the warranty because my cat knocked it down while on the floor. It’s terrible how fragile these expensive tvs are and I regret buying it. It cost 1500 dollars just for the screen sand price as the tv. I’m extremely heart broken and LG LIFE ID NOT GOOD!!!!!!!!! Shannon Cohen

Customer Service is awful. Refused to refund a subscription autorenewal I had forgotten about. I called on the day I was charged. They refused to issue a refund. Must be desperate for subscribers that they can't do the right thing

Consumer reports reviewed LG as a top appliance company. How can this be? LG has had a known compressor problem for years and LG is no longer servicing this product but rather LG is forcing customers to take it to arbitration. Shame on LG and shame on consumer reports for not sharing this information. It's not how shiny an appliance is when it's new but rather how many LG customers are stuck with a POS fridge. Read about LGs linear compressors for the true story. I question CR other product reporting.

I was looking at home security cameras on CR. After reading their assessment for their highest rated model I went to Amazon and read the reviews from customers who purchased that model. They were all one star ratings and customers said the product was junk and would not recommend buying it.

I bought a Consumer Reports subscription for 21.40 (special pricing for all sorts) After trying to get online to use it after setting up the account password I couldn't access the database that they advised I could. I canceled the subscription. I requested a refund of the 21.40. I had been a member for approximately 90 minutes. I was told my refund would be pro-rated to 17.00 since they had already sent out the Aug/Sep magazine issues. The CC payment wasn't even processed the next day. After I raised a stink with the 17.00 I found that the following day a "refund of 14.98 was to be processed Not 17.00 NOT 21.40. Neither the payment nor the refund shows "PROCESSED" two days later on my CC??.

Good coffee, pleasant to walk around.Bought two items, mat runners great reduction for our caravan. Thank you Trelawney garden centre, Wadebridge

I was just totally scammed by this site and they charged me for something that I didn't even receive the service on and it is a horrible misleading site that sucks you in with misrepresenting the actual content of the application and the fact that they would not refund the charge for a service that was never received and they are supposed to be the best place to get info on other products etc? Would not recommend the site to anyone waste of time and money

Consumer Reports has apparently sold out their reputation in favor of money! Always proud of the fact that CR would never be used to promote a brand or product you’ll now here first Subaru, now kia are stating openly that one car or another is “ a consumer reports “ best buy” or that it rates highest in safety. I have been a member of “ Consumers Union” for over ten years and, if this truly is a change in policy I never voted for it or approved it. It appears that the consumer board has gone rouge and just gone ahead with this decision on their own without consultation of is loyal membership. Shame on you CR

Total Watch Repair in California are the BEST!!! thank you guys for the excellent repair job done on my watch - highly recommended!!!

I recommend not doing solar panel work with solenergy. Almost two years my landlord signed us up for them . January 2023 they came and put them up. March/April of 2023 they became activated however my bill kept coming and hers was the only one that stopped. she continued to reach out to the sales rep that had every excuse under the sun for why he couldn't talk or not return her calls. So I wrote a review on their page and finally got a response that way . November/December of 2023 the sales rep decided that he would start paying my bill until he could get an electrician here to hook me up to the panels that I am not hooked to for some reason. landlord was told it would be right after the first of the year. It is now may 2024 and I have had issues with him the last two months ignoring me and coming up with excuses as to why he is not sending me bill money when he says he is going to . Today he told me that setting up a time for someone to come hook me up to solar is not his field of work so he would have to connect us to that department. Needless to say I have an email from a higher up that states if we have an issue we are supposed to talk to him not the company.
So if you want solar panels and to actually be hooked up and running from them do not go with solenergy.

Vivid Seats. Bought tickets to a performance in Florida when I showed my ticket at the box office I was told they never do business with Vivid. I had to buy a new ticket at the box office. After the show I checked my charge card the ticket for $125. was charged, plus an insurance vendor applied $16. they called Event Insurance that Vivid instructed this company to add in case I had an emergency during the performance. DO NOT USE THIS COMPANY..... VIVID SEATS

I always was able to trust CR however, the new crop of young reviewers seem to be lacking and I'll go so far as unethical. They rated a cheap BBQ that I know is poorly manufactured over well know brands like Weber or Napoleon. When I challenged them on specific points, they did not address any but rather told me how proud they were of their staff. I cancelled my subscription right after that.

I ordered a pair of crocs, Brooklyn slides. The look nice online, but were a bit too clunky when I received them, so iopted to return them. I paid about 75$ for the shoes and returning them would have cost me about 35$, which to me is absolutely ridiculous. I shop online alllll the time and never have had an experience like this.