Cookes Furniture Reviews 

Alick & James did a brilliant job of delivery. Property down a narrow country lane with difficult access. Thank you, Guys.

The people in the showroom are really super...they don't hassle you but are readily available when needed and have a real depth of experience. We were able to spend as much time as we liked testing the furniture, especially important when choosing a bed....as many visits as you want, the and coffee supplied if you want it and some good sound advice. Delivery ahead of schedule and very efficient. FIRST CLASS.

Extremely professional staff, within each department.Owing to my situation, concerning a delay with my apartment being a month overdue with the predicted date end of June, it has been extended to mid August. The delivery department extremely helpful.

Always good service at Cookes. Staff very helpful and friendly and have good product knowledge nice deals to be had at sale time . Delivery boys also very helpful and friendly and on time .

We like buying our furniture from Cookes, they sell quality items and the whole experience from showroom to delivery is made easy, all staff are helpful and friendly.

Outstanding customer service, would be my first choice going forwards.

David was very knowledgeable regarding Vispring products that helped us make the right choices, thank you to him.

We were looking for a rug for our living room. Cookes has a great selection and once we'd chosen our rug a kind gentleman called David helped us complete the transaction and answered all our questions. There is a three week wait for the rug but fingers crossed it will be delivered on time and in good condition. A pleasant experience at Cookes!

Selection of items and superb staff knowledge
Wendy always remembers us and gives excellent welcome and service

Excellent service - outstanding salespeople

As usual service was excellent with very helpful advice and information.

Great choice, helpful staff and very nicely presented displays

The assistant was very professional and friendly

As always, we had wonderful personal attention from two mature, knowledgeable, experienced sales staff. They didn’t hurry us or press us to go for something we weren’t really looking for. They pointed out all the special offers in the different pieces of furniture we looked at. Best of all, they didn’t call us ‘you guys’ !! As always, excellent service.

Very friendly and helpful staff . Beautiful showroom and relaxed atmosphere.

Knowledge of staff selling quality furniture

A good range of products to choose from with efficient and helpful staff

Recived the Sofa and chairs ahead of quoted delivery and the delivery team were excellent.
The standard of the chairs are good but the sofe did not live up to our expectations.
Creased cusions and gaps at the back of the seat cusions.
Great Shame

Large selection of beds to choose from. Helpful assistant who explained and guided us .

We were in the market for some pieces of Natuzzi furniture so we visited Cookes in Erdington a couple of weeks ago and were provided with product sheets and an approximate cost as we did not know then what fabric we wanted the furniture covered in. Chris who we saw was both very helpful and knowledgeable. We also decided to visit the Natuzzi store at junction 9 of the M6 for a comparison. Despite having a sale on and despite the "Design Consultant" we saw ringing his manger for the "special roadshow price" the same furniture was significantly more expensive than we had been quoted at Cookes! The "Design Consultant" would not provide an itemised price despite us asking three times for it. Each time he said that the cost was a "bundle price". It was like being sold double glazing from ten years ago! Naturally, we left the Natuzzi showroom and returned to Cookes. To assist us in deciding upon the fabric the assistant was able to generate AI images of the furniture in a number of our chosen fabrics. This was extremely helpful and the transaction was completed within an hour. It certainly pays to shop around and deal with staff who address any questions and are totally honest. Cookes Furniture has a vast selection of furniture and is very well set out. We have further furniture to buy and we will certainly be shopping again at Cookes. Thank you.