CookieCasino 

Antwoord van CookieCasino

Geüpdatet op 20 mrt 2025

Klant, thank you for your feedback. We’re truly sorry to hear about your negative experience. However, we would like to clarify that you personally requested to have your account closed. We take such requests very seriously and ensure everything is processed accordingly, in line with our responsible gaming and security policies.

Regarding the documents, we always aim to verify them quickly to ensure a smooth and transparent process. We apologize if there were any issues or delays, as we strive to meet the expectations of all our players.

At CookieCasino, we are committed to promoting safe and responsible gambling. We follow strict security measures to protect your personal data and ensure that all transactions are safe and secure. If you ever feel that gambling is becoming a concern, we offer various tools, such as self-exclusion and deposit limits, to help you maintain control over your gaming experience.

If you have any further questions or concerns, please don’t hesitate to contact our customer support team.

Antwoord van CookieCasino

22 nov 2024

Jaromir, thank you for your feedback, and we appreciate you sharing your experience! We understand the frustration when verification processes don’t go as smoothly as expected. Rest assured, we are committed to ensuring all documents are verified correctly, and we’re working on making the process as seamless as possible.

Regarding the passport or ID photo issue, please note that it may take some time for our team to review and approve the documents, especially if there were issues with the attachments. We recommend contacting our privacy and support team via the mailbox for further assistance and clarification. We’ll do our best to resolve it quickly and make sure everything is in order for your withdrawal.

We’re also glad to hear that you’re excited about the changes to the withdrawal process, including the lower minimum withdrawal limit. We aim to make sure our platform works well for all players, whether you’re looking to withdraw smaller or larger amounts.

We hope everything gets sorted out for you soon, and we appreciate your patience. Thank you for trusting CookieCasino, and we’re looking forward to providing you with a smooth experience moving forward!

Antwoord van CookieCasino

20 mrt 2025

Joppie, thank you for your feedback. We understand that this must have been a frustrating experience for you. However, we are unable to locate your account with the provided email. It seems there might be a misunderstanding.

If you'd like to further discuss your situation, please contact our customer support team so we can assist you and clarify the issue. We always aim to provide our players with a fair and transparent experience.

We look forward to hearing from you and helping you resolve this.

Antwoord van CookieCasino

26 sep 2024

Hello Shakila! Thank you for your feedback! We’re glad to hear that you’ve been enjoying playing at Cookie Casino for a long time. Your satisfaction is very important to us. If you ever have any questions or comments, please don’t hesitate to reach out. We look forward to providing you with many more great moments!

Antwoord van CookieCasino

20 mrt 2025

Mw. Anneke, thank you for your feedback. We are sorry to hear about your negative experience. However, we would like to clarify that we received the requested documents, and after the necessary verification, your withdrawal was successfully processed.

We understand that confusion can be frustrating, but your payment was completed without any issues, and your winnings have been transferred. If you have any further questions or concerns about the process, please feel free to reach out to our customer support team, and we’ll be happy to assist you.

We hope your future experience will be much better, and we're always here to help. Wishing you the best of luck in your gaming adventures!

Antwoord van CookieCasino

10 okt 2024

We're truly sorry to hear that your experience at Cookie Casino didn’t meet your expectations.

We've requested more information from you to better understand what happened. We're committed to resolving your issue and are available to assist you at any time.

Antwoord van CookieCasino

10 okt 2024

We're truly sorry to hear that your experience at Cookie Casino didn’t meet your expectations.

We've requested more information from you to better understand what happened. We're committed to resolving your issue and are available to assist you at any time.

Antwoord van CookieCasino

10 okt 2024

We're truly sorry to hear that your experience at Cookie Casino didn’t meet your expectations.

We've requested more information from you to better understand what happened. We're committed to resolving your issue and are available to assist you at any time.

Antwoord van CookieCasino

26 sep 2024

We're truly sorry to hear that your experience at Cookie Casino didn’t meet your expectations.

We've requested more information from you to better understand what happened. We're committed to resolving your issue and are available to assist you at any time.

Antwoord van CookieCasino

26 sep 2024

We're truly sorry to hear that your experience at Cookie Casino didn’t meet your expectations.

We've requested more information from you to better understand what happened. We're committed to resolving your issue and are available to assist you at any time.

Antwoord van CookieCasino

26 sep 2024

Hello Dalenna! Thank you for your feedback!

We're glad to hear that you find our services fast and straightforward. Your satisfaction is important to us! If you have any questions or need assistance, feel free to reach out. Happy gaming!

Antwoord van CookieCasino

10 okt 2024

Thanks for sharing your thoughts, Sander! It’s great to hear that you’ve had a positive experience with withdrawals and that they’ve been processed quickly for you. Your feedback on the communication regarding document requirements is valuable; clear communication can make a big difference in the overall experience.

Expanding the game offerings is a fantastic suggestion! Adding more providers like Push, Hacksaw, Relax, BTG, and Quickspin would definitely enhance the variety and excitement for players. We appreciate your insights and hope to see some of those improvements in the future! Happy gaming!

Antwoord van CookieCasino

26 sep 2024

We're truly sorry to hear that your experience at Cookie Casino didn’t meet your expectations.

We've requested more information from you to better understand what happened. We're committed to resolving your issue and are available to assist you at any time.

Antwoord van CookieCasino

10 okt 2024

I'm sorry to hear about your experience, Kimberly. It sounds frustrating to have issues with payment verification. We always strive to ensure that our processes are smooth and transparent for our players. If you’re facing ongoing challenges, I recommend reaching out to customer support directly for assistance. They should be able to clarify any verification requirements and help resolve your concerns. Your feedback is important, and we appreciate you bringing this to our attention.

Antwoord van CookieCasino

16 okt 2024

We're truly sorry to hear that your experience at Cookie Casino didn’t meet your expectations.

We've requested more information from you to better understand what happened. We're committed to resolving your issue and are available to assist you at any time.

Antwoord van CookieCasino

10 okt 2024

We're truly sorry to hear that your experience at Cookie Casino didn’t meet your expectations.

We've requested more information from you to better understand what happened. We're committed to resolving your issue and are available to assist you at any time.