Cooptravel Reviews 

Do not take clients money and not deliver shortly you will be in the papers - you have a duty of care the money is paid to you, not the supplier that is your supplier, you are an absolute disgrace of an organisation, and need to be closed down ruining peoples holidays Co-op travel, taking money and not providing the services.

We booked with Co-op travel because this was a massive holiday to us going to Australia, of which they then contracted it to Gold Medal ? Who did not contact the airlines , of the 4 week holiday booked to Australia to visit our son and with flight confusion and cancellations we lost 5 days including a half way stop off at Singapore of which we paid the Co-op for the hotel- on return to uk and 1 year later, basically tough luck - they all backed each other up with the small print including the airlines , I have now erased it from my mind and in future will just book it all myself, what a huge waste of money.

Ref the reply from the Co-op below, please contact us so we can look into it, this is what we actually done on our return and the reply was nothing to do with us and if you take it any further we shall fight you all the way - contact Gold Medal - Gold Medal said take it up with the airlines- airlines said nothing to do with them Snow in Munich caused staff shortages- end of.

I first purchased travel insurance with CO-OP in 2019, we were meant to go on holiday to Mauritius in 2020. Due to COVID restrictions we wasn't able to fly. The travel company refunded any monies paid. with no issues.
Tried to cancel the insurance was a totally different matter. I ended up just letting it go, even though I know I shouldn't
Then bought travel insurance for our next trip in October 2022. type of cover was Annual Multi-trip (Gold). 3 days into our holiday my wallet was stolen. Made the claim when I got home, thinking as I purchased the gold option there would be no problem with my claim. How wrong was I
After going through all the forms submitted police reports, proof of monies drawn out etc. Was told that the money was not attended by myself and not in your locked accommodation, therefore I am unable to consider your claim any further on this occasion.
How am I supposed to pay for anything outside of my accommodation without my wallet??
Is theft not covered then ???
Will I be using CO-OP travel insurance again.... No
If anyone asks me is CO-OP travel insurance good to use....NO

Recently booked with Burntwood branch and I highly recommend them . From start to finish I recieved friendly helpful assistance and everything was sorted for me will definitely use again . Thank you

Following a claim after a holiday the beginning of May I am unable to get hold of anyone and emails go unresponded to apart from an automated response to say it is received. The one contact by email I had asked for things a month after I'd provided them already so I already guessed then that nothing had progressed It says someone will contact you and no one does . You are unable to speak to anyone by phone.
It makes an already horrible experience worse.

Brought a holiday. Then the following day needed an alteration. Checked online and it was only £24 extra to upgrade the room...tried amending ticket myself online but you can only do changes through agent...went to agent who said prices are different online and then quoted the alteration as £175 through co op...asked if I can get a refund, they said if I do I'll loose the deposit which was the full price of the ticket! So in hine sight best to miss out the middle man and buy direct through Jet2 or whoever your flight is with online

We always use cooptravel they are fantastic. Great service and they make our holidays special

Went in to book cruise. Very busy in shop. Had to wait a while to be served. Was seen to by Kelley.
Took time to explain things and very helpful and informative. Thank you very much Kelley.

Avoid trade at all costs with these shambolic imbeciles, they couldn’t book an appointment, let alone a holiday.
Thick staff did not send out documents and holiday was a complete disaster.
Refused to honour price match guarantee.
Lied about booking details and continue to lie, and refuse to accept responsibility for their procedural errors and deplorable service.
So called customer services are as thick as dense fog, just don’t get it, don’t understand plainly worded English, you could draw them a diagram, they still wouldn’t.
The negative reviews on here are to be heeded.They are honest and telling.
Take to court guaranteed win,
AVOID LIKE COVID

Booked a holiday to Honduras. On arrival our luggage didn't turn up. Our tour guides contacted the airport & airline daily but no news. The day before we were due to depart we were told that our luggage had turned up.
We arrived at the airport the following day only to discover that only one case had turned up but the other was on its way from Mexico. It turned up about an hour later. When we put in a claim with the Co-op Insurance they asked for lots of information & proof from the tour guides & company which we duly obliged.
There was a further request for information.
Finally after 2 months, after responding to their requests & involving the tour guides & lodge recption staff, they suddenly decided to tell us that delayed baggage isn't covered, only the contents which we could claim for any purchases which we made. We didn't have any as the lodge were so good & laundered our one change of clothes daily free of charge but nothing could be done about our wet footwear we had to put on everyday due to it raining for 4 days.
If they had told us at the start that they were not liable & we should contact & make a claim from the airline it would have saved a lot of time & effort.
We would also have been in date to claim from the airlines,

I have used the wednesbury branch for about 15years the staff are amazingly friendly,helpfull
Dawn,lorna and all the girls are lovely, they will go above and beyond to help with any problem I have,

Used Grantham store on countless occasions. Nothing is too much trouble. I normally use Hannah who is totally professional and can be relied on to carry things out. Hopefully we will continue to use them and keep receiving an exceptional service. Only one thing missing is a coffee machine.

Total shambles of a company, absolute bunch of charlatans, never to be used again, booked a holiday to vegas with this lot for my birthday with my partner, had a connecting flight at philadelphia which was a disaster, let my partner on but me off & done this with several other people because they had overbooked the flight, they then let the flight go with us all left in philadelphia till the following day because there was no more flights but let our luggage go with my medication inside which was needed for my epilepsy, put us up in a cheap hotel till the following day with nothing but the clothes we had on, honestly avoid booking with this company because they don’t care as long as they get their precious commission on selling a holiday.

Googled coop travel foreign currency exchange rates. Clicked on the result that clearly say foreign currency and it takes you to the holiday selling page! So I ask the on line chat. The answer is I can’t give you that information on the chat!!! All I want is to see the exchange rates before I decide to buy them and all they want to do is sell me a holiday! Total shambles!

We booked with this travel agent to fly out to Bali for our honeymoon. We spent 7k in total and we were promised we did not need to be covid vaccinated as per the gov website. On the day of travel we could not board our flight because we did not have covid passes so we had to get sent home. On top of that we did not get a refund and we were told it was our fault for not checking. Surely we paid extra money so we didn’t need to deal with this and no mistakes to be made. But that was not the case. We also had travel insurance and couldn’t get a refund either because again it was our fault for not checking our documents! So all in all don’t use these travel agent because they scam your money and can’t deliver customer service. We won’t get this money back and it is very unfair!

Booked a holiday in May that never happened. Tried to claim compensation for parking and was first told we would get £200 each in refund then told it would be vouchers
September and still being fobbed off
It’s a joke could and will do a better job myself
Will never use again
Manager is right miserable thing too terrible customer service

Coop Travel Derby Branch

Sagar at the Derby Branch was extremely thorough when dealing with our booking. He recommended Cyprus and Dome Beach Hotel. He sorted everything out including booking our seats going our and returning.

He resolved all our questions which made the holiday effortless. We will definitely call Sagar for all future holidays.

Manoj & Sonal

Don't use Coop travel, they will send you to hell!

Terrible customer service, booked cruise last year, paid in full back in February, cruise cancelled on the 25th March and promised a refund but here we are nearly 3 months later still not got it. Have called several times, very few times have we got through, left our phone number and twice they haven’t even bothered to phone back. Also never had a reply from email. Avoid

Visited our local Coop travel agents to book a holiday in October. We was greeted by a representative who never smiled once. We explained what we was looking for and throughout our time there she never smiled engaged in any conversation and didn’t appear to want to help. She made both me & my husband feel uncomfortable and unworthy. We left after 20-30 mins due to this with no holiday booked. Disappointing customer service.