Communication about the timeslot for delivery was clear with updates letting us know the van was due in the next 25mins. Bernard and Hadi were friendly and professional, checking whether to take off... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Staff very helpful and courteous. No pressure to buy but understood our issue with measurement s etc as do not live in the Harrogate area. Arranged for us to contact them on our return home to make su... Toon meer
Hadi and Jermaine have just delivered our larder unit. Great service. Received regular text re delivery time. Friendly and professional. Delivered with care. Very pleased with purchase. Would recomm... Toon meer
Bedrijf heeft geantwoord
Nice spacious showroom which is well set-out using full room sets which helped me to better understand how different furniture items, colours and finishes work together. The staff were very friendly a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Geschreven door het bedrijf
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contactgegevens
Station Parade 49, HG1 1TT, Harrogate, England, Verenigd Koninkrijk
- 01423 226467
4,8
Uitstekend
82 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Easy to order, excellent service
Ordered over the phone at our local store. Very helpful and knowledgable staff. Easy process from end to end
13 maart 2026
Review zonder uitnodiging
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Great product, great delivery!
Just received my Cotswold bed and side table, very happy with the products, they look great. Hannah in the shop was very helpful too at the time of ordering.
Also happy to have paid that bit extra to have Mathew and James delivery team build the bed and set it up where I wanted it and get rid of all the packaging- they were very quick, efficient and polite- also took their shoes off without being asked! Very good team- Cotswold always deliver a great product.
13 maart 2026
Review zonder uitnodiging
Antwoord van The Cotswold Company - Harrogate
Good morning Sarah Parkin,
We appreciate your positive feedback on the bed and side table! We're happy to hear that the products look great and that our team member was helpful. It's great to know the delivery team was quick, efficient, and polite during the setup.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excellent service and quality !!
Excellent service and quality !!
Really pleased with the furniture and the customer service..
6 maart 2026
Excellent staff
Excellent staff, knowledgeable and attentive. Much improved showroom layout.
7 maart 2026
Review zonder uitnodiging
Really helpful staff very patient
Really helpful staff very patient! Explained everything in great detail very positive experience!
6 maart 2026
Review zonder uitnodiging
Manager was very knowledgeable about…
Manager was very knowledgeable about the item an very attentive service.
2 maart 2026
Review zonder uitnodiging
Staff in store absolutely fantastic- a…
Staff in store absolutely fantastic- a very pleasant experience. Delivered on time by polite and professional gentlemen. We are however, missing a pair of dining chairs and a small table that was added to the original order, has not been assembled. The delivery guys said they hadn’t been paid to assemble the small table. The delivery company were unable to tell me when my order would be completed.
21 februari 2026
Review zonder uitnodiging
Antwoord van The Cotswold Company - Harrogate
Good morning Tim,
I’m glad to hear that you had a pleasant experience in our showroom and that the delivery team were polite and professional.
I can see that our Logistics team have already been in touch to investigate the missing dining chairs and the small table, and they are working to resolve this as quickly as possible.
Regarding the assembly, I am very sorry that it was not mentioned to you at the point of purchase that one of the items from your order is unable to be assembled. While this information is stated on our website, it should absolutely have been highlighted to you in the store. This has been raised with the Showroom Manager so we can prevent this from happening for future customers.
Thank you again for your patience, and we will ensure your order is completed as soon as possible.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Pleasant staff & the delivery men were…
Pleasant staff & the delivery men were very helpful
1 december 2025
lovely store with helpful staff
The store is really bright and welcoming. We were really impressed by the quality and range of items. Once we found what we wanted, Abi was really helpful - she demonstrated the extending table, made sure we were aware of all colour options, showed us matching items in the same range, and talked us through the order process really clearly. We can’t wait for it to be delivered!
15 februari 2026
Review zonder uitnodiging
Antwoord van The Cotswold Company - Harrogate
Good afternoon K H,
We're happy you found our store welcoming and were impressed with our items. It's great to hear that our team member was helpful in demonstrating the table and explaining the order process. We appreciate your feedback and hope you enjoy your purchase!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Staff were friendly and helpful
Staff were friendly and helpful. Even though we shop on the website a lot, it was nice to have personal service.
10 februari 2026
Review zonder uitnodiging
Friendly knowledable staff
Friendly knowledable staff, good selection of home accessories and furniture
8 februari 2026
Review zonder uitnodiging
The staff was engaging and very…
The staff was engaging and very helpful.
They made the experience enjoyable and fun, while ensuring that we were fully aware of all the options to choose from.
22 januari 2026
Review zonder uitnodiging
Great service
Staff were very helpful with our query. Very friendly and polite
25 januari 2026
Review zonder uitnodiging
Great product knowledge and service
Great product knowledge with friendly, helpful and patient customer service. Impressed as always.
18 januari 2026
Review zonder uitnodiging
Sales were good
Sales were good, polite, informative and honest.
14 januari 2026
Review zonder uitnodiging
Very friendly and helpful staff
Very friendly and helpful staff
2 januari 2026
Review zonder uitnodiging
Helpful and excellent customer service
Liam responded promptly to my enquiry and took great care to ensure the delivery to our location was possible. Wouldn’t hesitate to order directly from store in future.
3 december 2025
Review zonder uitnodiging
Antwoord van The Cotswold Company - Harrogate
Good afternoon Mrs C,
We're happy to hear that the enquiry and delivery process met your expectations. We appreciate your positive feedback and look forward to assisting you again!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Good service
10 december 2025
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.