Very pleased with the whole the Cotswold Company experience. From ordering to delivery - top class. We’ve ordered several items and delivery has been particularly smooth. Special shout out to Mai for... Toon meer
Bedrijf heeft geantwoord
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Made two trips to shop in order to be thoroughly satisfied with our choice. Help received was invaluable
Wondrrful service from Ilda in the Kingston shop, then great delivery guys today. On time, helpful and polite. Pointed out a chip in one item and took it back. Cotswold were immediately in contact to... Toon meer
Bedrijf heeft geantwoord
I recently visited the Kingston branch. The store looks amazing . The staff were really helpful. On both occasions, as I had to return on of my items, the transaction was quick and efficient.
Bedrijfsgegevens
Geschreven door het bedrijf
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Geschreven door het bedrijf
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contactgegevens
27 Thames Street, KT1 1PH, KIngston Upon Thames, Verenigd Koninkrijk
- 020 3764 6263
4,6
Uitstekend
22 reviews
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Delivery a disaster - but after sales support excellent
The products themselves seem good, but the delivery and fitting has been awful. One item has arrived damaged and will need replacing. Delivery was supposed to include fitting of another two items. However when they arrived they didn’t have a drill so had to borrow our personal one otherwise they said they couldn’t do the job that had been arranged. They then proceeded to misalign the top half of the unit such that it is at an angle. They also needed to borrow a knife to open all items from packaging and have left scratch marks across one section. All in all a very poor outcome which has ultimately meant we have had to go back to Cotswold to find a resolution. Why outsource delivery to companies that are going to damage reputation and ultimately incur a cost to company?
UPDATED JULY 2026. I have updated this review largely due to the very helpful, prompt and persistent support we received by Jessica at Cotswold. Although it took some time to resolve we gradually felt more confident it would be, as a result of Jessica’s assistance and thankfully this proved correct. I want to reiterate that despite a few hiccups with the product, we are happy with all the items - just a shame that initial delivery was so poor from an external company and no reflection on store or after sales support .
11 april 2026
Antwoord van The Cotswold Company - Kingston Upon Thames
Updated 24/7/26
Good morning C Cook,
Thank you for taking the time to share your feedback. I'm sorry to hear that your experience didn't meet the standard we aim for. I appreciate you working with us to look into this further.
I'm glad we've been able to reach a resolution that works for you, and I want to thank you for your patience throughout the process. If anything else comes up, please don't hesitate to reach out.
Thanks again.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
**************************************
Good morning C Cook,
Thank you for taking the time to leave your feedback.
I am very sorry to hear about the issues you experienced with both the delivery and installation of your furniture. This is clearly not the level of service we aim to provide, and I completely understand your frustration given the damaged item, the fitting issues, and the care taken during assembly.
I can confirm that the delivery concerns have been raised with our Logistics team so they can fully investigate this with the courier company involved and take appropriate action.
We would also like to look into the issues with the furniture in more detail and ensure this is resolved for you. I will be in touch directly to discuss the next steps and put things right as quickly as possible.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Staff are brilliant and helpful
Staff are brilliant and helpful, beautiful furniture!
3 april 2026
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