The Cotswold Company - Knutsford Reviews 

Excellent customer service, the team really couldn’t do enough to help us with finding the perfect bedroom furniture.
Wonderful relaxing experience.

Lovely store with beautiful show rooms. Staff are all friendly and helpful but also give you space - we didn’t feel pushed into a sale. Brian was so helpful when buying our new sofa. Cant recommend this store enough - always worth a visit.

Always really helpful even if I do mess up the display !

The store was very well laid out with various items of furniture & made it a great experience to look round. We had an idea of what we were looking for from looking on your website, but wasn’t quite sure without seeing it, but once there it made it so easy to make our decision & the staff were very friendly & helpful especially Brian, who was super helpful with us

Product enquiry
I rang the new Knutsford shop re: an item I saw on the Cotswold internet.
The lady I spoke to was extremely helpful.
The throw I was interested was in 2 colours & in was in stock at the new Knutsford shop. I was able to reserve 2 throws for me to decide which colour.
My whole experience at the Knutsford shop was excellent. I would highly recommend the Cotswold Company. 13

This store may only have been open 4 months, but the staff are well trained and have an in-depth knowledge of the Cotswold Company product range. Yes, you can buy on line but seeing the products in room settings is definitely a benefit. Even though it was very busy the staff were attentive and patient. We felt that our custom was valued and we left feeling very happy with our purchases.

Staff are amazing and so helpful

Joanne greeted us as we entered the showroom, and made us feel welcome. She was able to answer all our questions and took us around the showroom to see what we had wanted to see. Joanne and her colleague were both knowledgeable and helpful

Last week my daughter had wanted to buy two cushions but there was only available. The staff said that they were expecting a delivery the following Monday so I said I would pop in on the Tuesday and get her cushions. I got to the store quite early on Tuesday and the staff had not had time to unpack the 30 box order but said I could come back in an hour. I left it a little bit longer but they had located the cushions (in the last box to be opened). I felt a bit bad about getting there quite early but the staff came up trumps for which I was very grateful!

Beautiful shop made us want to return which we did. Lovely helpful staff on both occasions andKate went out of her way to be as helpful as possible.

Great welcome by all 3 staff as we entered the store, first impressions count! The store was merchandised and decorated to a very high standard we had just gone in for a nosey but made sn impulse purchase of a rug & pouffe.The items are currently out of stock but Sylvia ordered them, gave us approximate delivery dates and explained everything to us.Great customer service from her and her colleague) didn’t see a name in her badge.We’ll definite be returning in the future a lovely experience in a lovely store.

Love the Knutsford shop. Every room set is stunning! Great inspiration. All the staff are helpful without being pushy. The products are top quality. I have bought the Camille dining table, chairs and matching coffee table. I can’t wait for them to arrive.

Upon arrival I was greeted by Kate who proceeded to help me.

We visited the Knutsford branch today. The store itself was lovely but there was one lady who immediately accosted us to see if we needed help and then proceeded to almost push past me to find other customers to ask the same. On our way upstairs she was urgently asking others if they'd needed help up there and us again if we needed further assistance. I understand she was probably trying to be nice but it made me so agitated and "followed around" that I wanted to leave. Fortunately she got taken up with another customer and the final part of our visit was more pleasurable. I bought a lovely vase and would return but please, don't follow your customers around to that extent, it's very stressful!

Very helpful in explaining the options and prices. Given swatches to take away.
Quick and easy to order in store

Made to feel very welcome and Sara went above and beyond to help me choose the right cushion mix.
Very friendly team and lovely store.

Excellent products and service, very good value for money

A good quality product and beautifully crafted. We are really pleased with our new furniture.

Fantastic interior advice within a beautifully laid out new store! First class!